Lumber Liquidators

Reviews

• YO

  your offical

  Dec 20, 2025
  2.0
  I was a previous customer worked with Matthew, great guy always accommodated well. Now there’s a new manager with terrible customer service. He was very snarky and made no effort to make us feel like our money was worth it here. I was not going to leave a review but he keeps calling to follow up and it is just baffling to me he would think we’d come back after an unwelcome customer service experience. LL I suggest you do better with the people you hire and train them on customer service. To the new manager: Do better and get some mints because your breath was also terrible!
• LT

  L. Turner

  Sep 4, 2025
  5.0
  The BEST customer service!!!!!! Let me tell you how this store rolls so you don't have to waste time shopping around for great service. I purchased water proof, wood look, plank vinyl flooring from Lumber Liquidators around the time Covid was hitting and whole states were shutting down. The store went out of their way to make sure I recieved my order during all that Covid madness. Huge relief at the time as I was in the middle of a remodel. The flooring was awesome quality and I've recieved a ton of compliments on it over the years. It still looks new and has held up great. Fast forward five years and I'm doing a small renovation and needed another box. I went to the store with a sample of my flooring only to find out it was discontinued. Not shocking considering the time lapse. The employee helping me, Matt, took it upon himself to see if any boxes of this discontinued flooring still existed. He found the manufacturer and name of the product and then search all of the Lumber Liquidator stores to see if anyone had some. Low and behold, it took a day but he located a box IN ANOTHER STATE. Matt arranged for the flooring to be Fedex'd straight to my home. This was absolutely above and beyond and it saved me countless hours of aggravation. We all know that not many businesses will go out of their way to provide this level of service...especially five years after a sale. I would recomemd this place to my family and friends in a heart beat. This store SERVES!!!!!! Thank you Lumber Liquidators and a special thank you to Matt. 😊
• KK

  Karen Klima

  Jun 9, 2025
  5.0
  Purchased Bellawood Floors from here. Quality is excellent and they look great. Great service.
• TY

  Taylor Yoder

  Dec 21, 2019
  4.0
  Knowledgeable staff, huge variety of products

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