Benjamin Franklin Plumbing of Muncie

Reviews

• BL

  brian lebo

  5 days ago
  5.0
  Brent did a great job. Very professional and helpful.
• RR

  ResidentWeevil

  Oct 7, 2025
  2.0
  I'd like to start by saying the actual work they were hired to do, investigate a backed up main out pipe and de-clog, was fine. They did just that. It's what follows that warrants such harsh criticism. I enjoyed talking to the crew. Very friendly and knowledgeable. That's why I trusted them so much with the advice that would turn to bite me near immediately. We didn't hit any debris until well past my property line, across the road. I was told by their more experienced member to head to Muncie Sanitary Engineering the following day, then give them $200 and sign an affidavit so the city could come out and take care of the rest of the work well off my property. I did just that. They came within a day of me signing the affidavit and forking over $200. What follows is a crew of people showing up ready to tear the road up to fix a major blockage in the main channel but they find... nothing. Nothing to the point of utter confusion. Bewildered and almost certain they were at the wrong residence. Nope. That handful of plant matter and debris that Benjamin Franklin pulled out seemed to have been the entire issue. Nothing more. Where does that leave me? Out $200 and looking like a crazy person in front of the city employees. What once was me very happy with the $100 work Benjamin Franklin did turned into a $300 fiasco. An experienced plumber adamant I contact the city pushes my finances further into disarray. As a household with a single earner: I can't make mistakes like this. I hold no grudges with the company or work they performed, but someones wayward advice catapulted my plumbing expenses by triple the original amount. That's a blunder I can't overlook.
• ME

  Michelle E

  Aug 16, 2025
  5.0
  Seth arrived ahead of schedule. Explained what he needed to do and promptly got started on my service. He was also very personable. I appreciate his efficient service. Highly recommend!
• PW

  Pam Winders

  Aug 2, 2025
  5.0
  Seth was awesome and efficient and patient. Love the extra time it took. Great job!
• AS

  Alexis Sisson

  Jul 13, 2025
  5.0
  Excellent work for decent price! We were having issues with our sewer line being clogged. Due to us having no functioning toilets I called them and asked if they had anyone who could come out same day and they had someone out here with 2hrs! Had to get the line snaked and ended up costing us $198. Not bad and was super quick!

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