Technicians are consistently described as friendly, courteous, and professional, providing excellent customer service.
Knowledge and Expertise
Technicians demonstrate strong knowledge and expertise, effectively diagnosing issues and explaining solutions to customers.
Timeliness
The company is praised for its prompt service, often arriving on time or even earlier than scheduled.
Value for Money
Customers appreciate the reasonable pricing and fair assessments, often highlighting the company's honesty and lack of upselling.
Overall Satisfaction
Many customers express high satisfaction with their experiences, recommending the company for its reliable and quality service.
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Connie Slater
6 days ago
5.0
Christian did a super job. He was very respectful of my home and also left me with some suggestions for possible upgrades to protect my system
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Laura H
Nov 17, 2025
5.0
Christian was on time, respectful to my elderly father, and pointed out an important safety feature to add to my dad’s system
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Toto Mili
Nov 12, 2025
5.0
The technician, Christian, did a great job in servicing my HVAC system for the Fall. He was very professional and explained the findings in detail. I definitely have Family Heating & Air continue servicing all my home systems.
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Steve Atkinson
Nov 11, 2025
5.0
Gabe was amazing. Had another company come out earlier and do an estimate. They couldn’t fix the thermostat, Gabe did. They gave me a price for what Gabe also said was necessary - their price was $4K, Gabe’s, including a service contract for upkeep, was $792. The other company also wanted me to buy a new unit for $7600. Gabe said their price on a better unit (95% efficient as opposed to the downgrade the other company was quoting me for $7600) was maybe ($5000). But I did not need it, so I signed the paperwork quickly! Great company/great guy!
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Hewook Lee
Oct 27, 2025
5.0
I found you on the website after I read lot of great reviews.
Your technician Christian showed up on time after leaving a message to let me know he is on his way. He was punctual, very thorough with everything , explaining about all that he did.
He also shared with me how I can order the filters with the company which is great help for me since not many places carry the size I need and it will be easier and cheaper.
He was very courteous and professional!
Keep up a good work and looking forward to many years of working with you guys.