Business Details
About
Disaster RecoveryFire & Water Damage RestorationFire Disaster RecoveryFlood Disaster RecoveryWater Damage RestorationMold RemovalBuilding Restoration ServiceFirst Onsite
We are FIRST ONSITE, a leading disaster restoration and property reconstruction company serving North America and beyond. We offer comprehensive, coast-to-coast coverage and service across all 50 United States and Canada, with the equipment, technology and expertise to respond to disasters of all kinds. We’re proud to provide expert planning, remediation, restoration and reconstruction services for essential industries of every kind: including healthcare, education, retail, residential and more.
24/7 Emergency Response, No Matter What
In an emergency, every second counts, so our team of professionals is always ready to rapidly respond. With 24/7 emergency service, 365 days a year, your call for help is our call to action. Our speed and efficiency is paired with an unwavering commitment to safety, so we can reduce business interruption and downtime, while getting you back to normalcy as quickly as possible.
Personalized Service Meets National Resources
Our client partners experience the best of both worlds when they team up with us: direct, local service and a fully customized approach, backed by the power of our national-scale resources. Our team’s unique scalability and robust offerings means we can power our partners through any challenge that come your way—whenever, wherever and whatever it takes.
Our Human-Powered Difference
Our speed, scope and scale are unmatched, but it’s our people that make the real difference—we like to call it our human-power. Our company is purpose-driven and values-led, and that comes through in how we work with you and with one another. As your dedicated partner, we’re committed to going the extra mile to provide the best possible service. Acting with urgency and accountability, our team of professionals is dedicated to doing the right thing, always. It’s our goal to be so responsive, capable, efficient and supportive that we are the only partner our clients ever need.
Together, we will help you Restore, Rebuild and Rise.
Location
FIRST ONSITE Property Restoration
3610 Shelby St., Indianapolis, IN
46227, United States
Hours
Reviews
4.1
158 reviews
5 stars
114
4 stars
10
3 stars
3
2 stars2
1 star
29
What are people saying?
AI-generated from recent customer reviews
Professionalism
Many customers praised the professionalism and responsiveness of the staff, particularly project managers and technicians.
Communication
Several reviews highlighted excellent communication throughout the restoration process, with staff keeping customers informed about timelines and procedures.
Quality of Work
While some customers were satisfied with the quality of work, others reported issues with incomplete or poorly executed jobs, leading to mixed reviews on overall quality.
Customer Experience
Positive experiences were noted for the empathy and support provided during stressful situations, but there were also significant complaints about delays and poor project management.
Billing Issues
Multiple customers expressed dissatisfaction with billing practices, citing unexpected charges and lack of transparency in invoicing.
- RMRonnie McClureDec 10, 20255.0My experience with First On Site was great. The first person they send out was Will Alumbaugh. He is was so easy to work with and showed up the next day on time. He explained everything and answered all my questions. He made me feel right away that this was a company I could trust. Within a couple days the project Manager Dale called me to set up a time to come and look things over. Dale as well was fantastic. He set up a time line for the work to be done around a very busy holiday time. His communication was excellent and delivered on everything he promised. The work was completed on time with the highest quality, exceeding my expectations. Dale and Will both followed up after the work was done to make sure it was up to my standards. If you are looking for work to be done, I could not recommend them more. Trust worthy, easy to work with and top quality results!
- SAShelly AlbertsonNov 3, 20255.0The crew from First Onsite was so nice and helpful during a distressing time for us. They always told us what the next step was and delivered according to what they said.
- MPMariah ParaginOct 3, 20251.0Don’t trust them at all , they did me and my husband wrong . They had come out in march to fix a leak form the rain it gets fixed and then a mouth later it leaks again so we call them back to fix the same issue they do . Lets just say it keeps repeating itself from March to October and they wanted to keep charging us for every time they had come out The people that did our house were very unprofessional and the subcontractors they hired are not better . Thanks to my mother in law we fixed the roof . Turns out it was a nail the had missed
- BSBrandon SeibersSep 24, 20251.0Long time family friend that had this company try to restore a home after a small contained fire. To be honest the work they tried do was appalling and embarrassing. Just because you help your buddy paint his grandma's kitchen or put a bookshelf together you're not a painter or a Carpenter. From what I've seen and not try to put anyone's work but stay away from this company
- EUErika UmanaAug 6, 20255.0We had first onsite help us with our house after an unexpected flood just 2 weeks after moving in to our brand new home. We can’t get over our prompt, professional, educated, and tidy the entire team was. If you need a restoration company - don’t call anyone else. We had one other restoration company look at our issue before first onsite did, and they were incredibly slow to get back to us, and not nearly as thorough. I am so thankful we found first onsite. Pat, Trey, Jake, and Gage are good people and absolute rockstars at what they do. They gave us SO much peace of mind. Now we can sleep at night knowing their team took care of us. Book them!
Frequently Asked Questions About FIRST ONSITE Property Restoration
What services does FIRST ONSITE Property Restoration in Indianapolis offer?
FIRST ONSITE provides disaster restoration and property reconstruction services including disaster mitigation, storm restoration, water damage restoration, fire and smoke restoration, and mold damage restoration.
Is emergency service available at FIRST ONSITE Indianapolis?
Yes, FIRST ONSITE offers 24/7 emergency response service 365 days a year to quickly respond to disasters and minimize downtime.
What are the working hours of FIRST ONSITE Property Restoration in Indianapolis?
FIRST ONSITE operates 24 hours daily, seven days a week, with the administration office closed during evenings and weekends, but emergency response is always available.
Where is FIRST ONSITE Property Restoration located in Indianapolis?
FIRST ONSITE is located at 3610 Shelby St., Indianapolis, IN 46227, USA.
How can I contact FIRST ONSITE Property Restoration Indianapolis?
You can call FIRST ONSITE at +1 317-791-3862 or the toll-free number +1 866-484-3322.
Does FIRST ONSITE Property Restoration serve industries beyond residential properties?
Yes, FIRST ONSITE serves essential industries including healthcare, education, retail, and more with expert planning, remediation, restoration, and reconstruction services.
What nearby dining option can I visit near FIRST ONSITE in Indianapolis?
The Shelby Street Diner, an American restaurant, is located nearby and could be a good place to eat before or after your visit to FIRST ONSITE.
Are there any nearby moving or storage services close to FIRST ONSITE in Indianapolis?
Yes, Sherman Moving & Storage is nearby and can assist with moving and storage needs that may complement restoration projects.
Where can I find nearby automotive services when visiting FIRST ONSITE Indianapolis?
Several automotive-related services such as Teepes Auto Sales LLC, E Z Driver Car Sales Inc, and Revv Right Towing are near FIRST ONSITE, helpful for vehicle needs during your visit.
Can I find any nearby historic attractions near FIRST ONSITE Property Restoration Indianapolis?
Yes, the Historic Hannah House and Haunting at the Hannah House are nearby historical sites you might consider visiting.