FIRST ONSITE Property Restoration

4.1
157 reviews
Get DirectionsCallWebsite

Business Details

3610 Shelby St., Indianapolis, IN
46227, United States
(317) 791-3862
https://firstonsite.com/locations/view/us/in/indianapolis/3610-shelby-st
GoogleFacebookInstagramTwitterLinkedIn

About

Disaster RecoveryFire & Water Damage RestorationFire Disaster RecoveryFlood Disaster RecoveryWater Damage RestorationMold RemovalBuilding Restoration Service
We are FIRST ONSITE, a leading disaster restoration and property reconstruction company serving North America and beyond. We offer comprehensive, coast-to-coast coverage and service across all 50 United States and Canada, with the equipment, technology and expertise to respond to disasters of all kinds. We’re proud to provide expert planning, remediation, restoration and reconstruction services for essential industries of every kind: including healthcare, education, retail, residential and more. 24/7 Emergency Response, No Matter What In an emergency, every second counts, so our team of professionals is always ready to rapidly respond. With 24/7 emergency service, 365 days a year, your call for help is our call to action. Our speed and efficiency is paired with an unwavering commitment to safety, so we can reduce business interruption and downtime, while getting you back to normalcy as quickly as possible. Personalized Service Meets National Resources Our client partners experience the best of both worlds when they team up with us: direct, local service and a fully customized approach, backed by the power of our national-scale resources. Our team’s unique scalability and robust offerings means we can power our partners through any challenge that come your way—whenever, wherever and whatever it takes. Our Human-Powered Difference Our speed, scope and scale are unmatched, but it’s our people that make the real difference—we like to call it our human-power. Our company is purpose-driven and values-led, and that comes through in how we work with you and with one another. As your dedicated partner, we’re committed to going the extra mile to provide the best possible service. Acting with urgency and accountability, our team of professionals is dedicated to doing the right thing, always. It’s our goal to be so responsive, capable, efficient and supportive that we are the only partner our clients ever need. Together, we will help you Restore, Rebuild and Rise.

Location

FIRST ONSITE Property Restoration
3610 Shelby St., Indianapolis, IN
46227, United States

Hours

Reviews

4.1
157 reviews
5 stars
113
4 stars
10
3 stars
3
2 stars
2
1 star
29

What are people saying?

AI-generated from recent customer reviews

Professionalism

Many customers praised the professionalism and responsiveness of the staff, highlighting their communication skills and knowledge.

Quality of Work

Feedback on the quality of work was mixed; while some customers were satisfied with the restoration and repair services, others reported issues with incomplete or poor-quality work.

Customer Service

Several reviews noted excellent customer service experiences, particularly with project managers who were attentive and helpful throughout the process.

Timeliness

Timeliness was a common concern, with multiple customers expressing frustration over delays in project completion and scheduling.

Billing Issues

Numerous customers reported problems with billing, including unexpected charges and lack of clarity in invoices.
  • SA
    Shelly Albertson
    Nov 3, 2025
    5.0
    The crew from First Onsite was so nice and helpful during a distressing time for us. They always told us what the next step was and delivered according to what they said.
  • MP
    Mariah Paragin
    Oct 3, 2025
    1.0
    Don’t trust them at all , they did me and my husband wrong . They had come out in march to fix a leak form the rain it gets fixed and then a mouth later it leaks again so we call them back to fix the same issue they do . Lets just say it keeps repeating itself from March to October and they wanted to keep charging us for every time they had come out The people that did our house were very unprofessional and the subcontractors they hired are not better . Thanks to my mother in law we fixed the roof . Turns out it was a nail the had missed
  • BS
    Brandon Seibers
    Sep 24, 2025
    1.0
    Long time family friend that had this company try to restore a home after a small contained fire. To be honest the work they tried do was appalling and embarrassing. Just because you help your buddy paint his grandma's kitchen or put a bookshelf together you're not a painter or a Carpenter. From what I've seen and not try to put anyone's work but stay away from this company
  • JM
    Jerry Martin
    Aug 7, 2025
    5.0
    You call them, they arrive at your house very quickly!
  • EU
    Erika Umana
    Aug 6, 2025
    5.0
    We had first onsite help us with our house after an unexpected flood just 2 weeks after moving in to our brand new home. We can’t get over our prompt, professional, educated, and tidy the entire team was. If you need a restoration company - don’t call anyone else. We had one other restoration company look at our issue before first onsite did, and they were incredibly slow to get back to us, and not nearly as thorough. I am so thankful we found first onsite. Pat, Trey, Jake, and Gage are good people and absolute rockstars at what they do. They gave us SO much peace of mind. Now we can sleep at night knowing their team took care of us. Book them!
Read more reviews on Google

Frequently Asked Questions About FIRST ONSITE Property Restoration

What services does FIRST ONSITE Property Restoration in Indianapolis offer?

FIRST ONSITE provides disaster restoration and property reconstruction services including disaster mitigation, storm restoration, water damage restoration, fire and smoke restoration, and mold damage restoration.

Is emergency service available at FIRST ONSITE Indianapolis?

Yes, FIRST ONSITE offers 24/7 emergency response service 365 days a year to quickly respond to disasters and minimize downtime.