Benjamin Franklin Plumbing of Indianapolis

4.8
5525 reviews

About

PlumberDrainage ServiceWater Softening Equipment Supplier
At Benjamin Franklin Plumbing, we take immense pride in our reputation as one of the leading plumbing brands in the United States. Our unwavering commitment to customer satisfaction drives us to deliver exceptional plumbing services for homes and businesses. From expert repairs, installations, and replacements to reliable maintenance, our licensed and qualified plumbers handle projects of all sizes with utmost professionalism. Each member of our team undergoes rigorous background checks and drug screenings, ensuring a safe and trustworthy experience. With fully-equipped work vehicles, our skilled plumbers efficiently tackle 90% of plumbing issues on the first visit. Reach out to us today to schedule an appointment in Denver or beyond!

Location

Benjamin Franklin Plumbing of Indianapolis
4040 Industrial Blvd, Indianapolis, IN
46254, United States

Hours

Reviews

4.8
5,525 reviews
5 stars
5,104
4 stars
235
3 stars
36
2 stars
33
1 star
117

What are people saying?

AI-generated from recent customer reviews

Professionalism

Technicians consistently demonstrated professionalism, punctuality, and courtesy during service calls.

Customer Service

Customers appreciated the friendly and informative nature of the technicians, who took the time to explain issues and solutions.

Efficiency

Many reviews highlighted the quick response times and efficient service provided by the technicians.

Quality of Work

Overall, customers were satisfied with the quality of repairs and installations, often noting that issues were resolved effectively.

Pricing Concerns

Some customers expressed concerns about pricing being on the higher side, despite acknowledging the quality of service.
  • DJ
    Delbia Jones
    3 days ago
    5.0
    I REALLY appreciate Juan 1 and Juan 2. Both were very knowledgeable, patient, polite, and ACTIVE Listeners. They took pride in helping us resolve the issue. They provided the maybe and the worst case scenario. Mr. Scott came with them the next day and he is amazing and a patient supervisor. He lead by example and it shows. You have three awesome employees on your team. Thank you and God bless!
  • BH
    Beth Hamblen
    4 days ago
    2.0
    The first plummer from 11/19 was rude. Brian who came out today was very polite, fixed the problem quickly and even cleaned up his mess from pulling the toilet. But, that being said, I will not use your services again. I feel like the price way above and beyond. Even if I was given a discount.
  • NP
    Nicki Platt
    Nov 15, 2025
    5.0
    When I called with a problem, Benjamin Franklin came within an hour. They were able to diagnose the problem and had it not been late in the day on a Saturday, they might’ve been able to fix it today. So Juan emptied my hot water heater so I could turn my water back on. And tomorrow I am first on the list to have it replaced. He was knowledgeable and helpful. I will choose BF again.
  • NA
    Neda Adams
    Nov 12, 2025
    5.0
    We had an semi-emergent issue and Benjamin Franklin was the first company out of 20+ we contacted that actually scheduled a visit that same day (Robert our plumber showed up within 1 hour). He was very upfront about cost and options with our issue. He was actually able to solve it for us with the least costly option. He was also very courteous and wore shoe covers. This will be the first company we reach out to moving forward!
  • VC
    vince cullers
    Nov 4, 2025
    1.0
    Mike completely lied to me. First he said Benjamin Franklin Plumbing never guarantees any previous visits to unclog plumbing issues. He said he couldn't proceed without my credit card ON FILE, even though I had given it to the office earlier in the day, and Mike told me there would be no chwrge to my credit card without my knowledge. I had told him the renter was paying any charges that might come up for the visit. The renters tell me they also told Mike before he started and when he finished that they were paying the bill, but he ended up charging my credit for the visit. First of all there is not supposed to be any charges for a followup visit for a drain clog under the company guarantee. But Mike said he had never heard that Benjamin Franklin Plumber had any guarantee?? Really??? And then he tells me he's charged my credit card, without permission, over $600, and has never heard of the company having a $99 unclog advertisement. Really??? What a scam artist. This guy should really be on jail for theft

Frequently Asked Questions About Benjamin Franklin Plumbing of Indianapolis

What services does Benjamin Franklin Plumbing of Indianapolis offer?

Benjamin Franklin Plumbing of Indianapolis provides expert plumbing repairs, installations, replacements, and reliable maintenance services for both homes and businesses.

Are the plumbers at Benjamin Franklin Plumbing licensed and trustworthy?

Yes, all plumbers at Benjamin Franklin Plumbing of Indianapolis are licensed and qualified. They also undergo rigorous background checks and drug screenings to ensure a safe and trustworthy experience.