Prestige Heating and Air

Reviews

• GM

  Greg Milner

  Dec 4, 2025
  5.0
  We found ourselves in furnace hell for a fourth consecutive fall/winter heat season. Cold temps would arrive, we'd switch the AC over to heat and sure enough, furnace problems. On a 9 year old (only 4 years old when we purchased the home) unit with all the bells and whistles no less. It was beyond frustrating. We made the mistake of continuing to contact the same company who did the install each fall when the furnace would fail to meet heat demands. Reliably, they'd come out, along with their sales team (who would come in a separate truck... that should have been a clue), and fumble their way through a service visit while also planting seeds for the next money grab with a subscription offering. Could be the pressure switch. Could be the thermostat. Could be the circuit board. We'd fork over money, the problem would be temporarily fixed, and then we'd be on countdown until either the same problem reared its head again or a new one. So when we switched the furnace on this fall and once again had issues, enough was enough. We hopped on Facebook and Nextdoor and began seeking recommendations. Several appeared for Prestige and we decided to give them a call. Best decision we could have made. Joe came out the very next morning (we called the day before just prior to 5pm) and after examining the unit provided us with definitive solutions, both temporary & permanent. Joe was friendly and excellent with his communication in a NON-SALES kind of way which we truly appreciated. When my furnace is experiencing issues the last thing I want is to feel like I've invited a used car salesman into my home and Prestige is NOT that. They're a local company with an honest, upfront approach and I'm thankful to have contacted them. After weighing our options, and the impending cold weather temps due to arrive by the weekend, we decided to rip out the existing unit and have a new furnace installed. Joe was able to squeeze us in on short notice and most important, had us up and running with the new unit right before the cold temps arrived for the weekend. We appreciated Joe's dedication to his craft, his customer service was top-notch, and we have found our heating and air company for years to come. One other consideration we appreciated was that Joe offered to bring back several space heaters for us to use in the home until install day. We were impressed. Solutions for our problem tailored to our needs at the moment we needed it. I don't typically write reviews, but Prestige is deserving and worthy of this one. We couldn't have been happier with their service.
• SY

  Samantha Yerks

  Nov 25, 2025
  5.0
  Customer service is 10/10!! Alex got back with me right away with the best quote in town. Give them a call. Fast and friendly service!
• AW

  Annette White

  Nov 8, 2025
  5.0
  They did a great job. On heating and air. They kept my house clean. They gave me a great price.
• BM

  Brad Maxwell

  Oct 23, 2025
  5.0
  The furnace was off with no flashing lights, which means call a technician. They made it out on the same day, evaluated the repairs needs, went and got parts and worked until 6:45pm to get the job completed. I really appreciate your service!
• LS

  LAURA S

  Oct 23, 2024
  5.0
  I'm new to the area and needed a vent for my basement. I met Joe, with Prestige Heating and Air, LLC through a current project I have with Windows, Doors and More. I shared with him some other maintenance I needed on my new home and Joe was quick to listen, get the quote, and get the product to me. When he delivered it, he went over everything I needed to know and answered all my questions. The great customer service and open communication is a plus with both the companies I mentioned above. I'm excited to give this review on another great Fort Wayne business.