Business Details
About
Equipment Rental AgencyConstruction Equipment Rental Service
Sunbelt Rentals is your trusted source for contruction equipment and tool rentals. Whether you're looking for earthmoving equipment for your job site or small tools for your home improvement project, we're fully stocked with thousands of tools and types of construction equipment to outfit you for any job. We offer skidsteers, generators, scissor lifts and more-- all backed by the Sunbelt Promise and our 24/7 customer support. Visit our location in Carmel to get help with all of your equipment rental needs today!
Location
Hours
Reviews
4.5
331 reviews
5 stars
253
4 stars
37
3 stars
12
2 stars3
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and friendly, while others reported rude interactions and poor problem resolution.
Equipment Quality
Concerns about equipment reliability and maintenance; several customers experienced issues with malfunctioning tools.
Rental Process
Some customers appreciated the quick and efficient rental process, while others faced challenges with incorrect charges and availability.
Staff Knowledge
Many customers highlighted the staff's knowledge and willingness to assist, particularly mentioning specific employees who provided exceptional service.
Pricing Issues
Customers noted that prices can be high and there were complaints about unexpected fees, leading to dissatisfaction with overall value.
- RWreuben williamsNov 9, 20251.0They have messed up my equipment order twice now. Worst branch in the area as I have not had this problem with other divisions.
- JDJesús Antonio Mayorquin DiazNov 9, 20251.0Rentan máquinas descompuestas y nunca te regresan el dinero siempre te dicen que te van a regresar el dinero, pero es mentira calificación cero para esta compañía
- DSDerik StrenzelOct 22, 20252.0Equipment was missing safety gear. Price quoted added 35% in fees… convince charge for gasoline is 300% the price of fuel… rapey at best. Anywhere else first.
- NANicole AceSep 30, 20251.0This is the worst company to work with we reserved a couple tools from here for this week only to be notified the morning of the rental 1 hour before we where supposed to pick them up that they didn’t have them not hey we don’t have a machine for you let us find you one just a we extended the rental out and don’t have the 1500 in machines that we reserved today so I spoke with three people on the phone 2 managers and no one has customer service skills or people skills instead of trying to find a resolution they were ok with double booking and then letting us down the manager also said he would call back before end of day and nothing I know stuff happens but this isn’t how you handle it when I asked for the manager supervisor I was told her name is Tiffany and she wouldn’t care either it is how things go sometimes what a awful place
- JCjennifer cSep 21, 20255.0Better machines at this location , they work with you here too if your a constant customer like my fiance's and his job are . Very nice staff , knowledgeable as well . Clean parking lot ,love the woman's restroom cute little sign in there made me giggle 🤭
Frequently Asked Questions About Sunbelt Rentals
What do I need to rent a tool?
All you need is your driver’s license or a government-issued photo ID and a credit or debit card to pay for the rental upfront. No extra deposit is required.
Increase your financial flexibility with our Commercial Credit account. Our online application can be completed anytime, from anywhere.
Is a deposit required for a reservation?
For customers without a line of credit, Sunbelt Rentals does not require a deposit to rent tools and equipment. However, you will be asked for payment information when you make your reservation. Your credit or debit card will not be charged for the rental period (one ((1)) day minimum) until you pick up the equipment.
For Credit Customers, we will secure a deposit for your reservation. This deposit will be held within your account until the rental equipment is returned and the contract closed. Apply for a credit account here.
If your project is quick and you only need the equipment for a few hours, Sunbelt Rentals does offer a Rapid Return rate. Return the equipment within four (4) hours of the pickup time and we will refund the difference of the Rapid Return rate. Rates will vary based on product. Call 800-667-9328 if you have any questions.
What if I need to keep my equipment longer?
If you need assistance, please contact the branch of the equipment rental and they can extend the rental for you. When you keep the equipment longer, we will add the additional time and charges to your contract and credit card. Please refer to the rental contract, where the day, week and 4-week rates are shown for each piece of tool and equipment.
Can I return rented equipment at any location?
Typically, equipment should be returned to the same location where you initially rented it. If you need to return it to a different location, please contact the store where you rented the equipment for guidance. It’s advisable to call ahead so we can assist you in finding a convenient alternative location for your return. Your convenience is our priority.
What is the cost for the delivery of equipment to my location?
The delivery charge is calculated based on the category and class of equipment, the location of the rental location, the distance of the project site from the rental location.
Can I get tools and equipment delivered to me?
Yes, Sunbelt Rentals offers convenient delivery options from our extensive network of locations for a reasonable fee. When making a reservation, simply select the delivery option. During the reservation process, you can specify the delivery drop-off date and time, as well as your estimated equipment pickup date. The estimate is for our planning purposes and not a final date.
To initiate our equipment pickup service, you must confirm the end of your rental via the app or by phone. Additionally, if you have specific delivery instructions or prefer a designated contact person for coordination, please include those details when submitting your reservation.
For businesses utilizing a commercial credit account, associated delivery and pickup fees will be reflected in your invoice.
To receive notifications about your delivery, adjust your settings in your account to receive reminders and updates related to your delivery and pickup.
What happens if a tool breaks or quits working while I am renting it?
Sunbelt Rentals inspects and services each piece of equipment prior to each rental and should be in good working order. If you experience problems with the tool while renting it, please go to the specific Equipment Detail page within the reservation to request service. If you need additional assistance, please contact the branch of the equipment rental and they can arrange for next steps or a replacement. If you want to have protection in the event of damage, Sunbelt Rentals offers a Rental Protection Plan (RPP), which can be purchased at the start of your rental.
What identification and payment methods do I need to rent a tool at Sunbelt Rentals?
You need a driver's license or government-issued photo ID and a credit or debit card to pay for the rental upfront. No extra deposit is required.
Is a deposit required when reserving equipment at Sunbelt Rentals?
No deposit is required for customers without a line of credit, but payment information is needed for the reservation. Credit customers have a deposit secured on their account until equipment is returned.
Can I extend my rental period if I need to keep equipment longer than planned?
Yes, contact the branch to extend the rental. Additional charges will be added to your contract and credit card according to rental rates.
Can I return rented equipment to a different Sunbelt Rentals location?
Typically, equipment should be returned to the original rental location, but contact your rental store in advance if you wish to return it elsewhere for guidance.
Does Sunbelt Rentals offer delivery of tools and equipment?
Yes, delivery options are available for a reasonable fee. You can select delivery during reservation and specify drop-off and pickup dates.
What are the business hours of Sunbelt Rentals in Carmel, IN?
Monday to Friday from 7:00 AM to 5:00 PM, Saturday from 8:00 AM to 3:00 PM, and Sunday from 9:00 AM to 1:00 PM.
What can I do if a rented tool breaks while I am using it?
Use the Equipment Detail page in your reservation to request service or contact the rental branch to arrange assistance or replacement. Consider purchasing the Rental Protection Plan for damage coverage.
What nearby places can I visit around Sunbelt Rentals in Carmel, IN?
Nearby you can find Runyon Equipment Rental for similar rental needs, Brickworks Supply Center for building supplies, and Edgewood Indiana for dining at an Indian restaurant.
How can nearby places like Runyon Equipment Rental and Brickworks Supply Center be useful when visiting Sunbelt Rentals?
Runyon Equipment Rental offers additional industrial equipment options that might complement your needs, and Brickworks Supply Center provides building supplies you may require for your project.
Are there places nearby Sunbelt Rentals where I can grab a meal or relax after renting equipment?
Yes, Edgewood Indiana is an Indian restaurant nearby where you can enjoy a meal, and The Cycle Studio offers fitness activities to relax and refresh.