Appel Heating & Air Conditioning

Reviews

• SF

  Sergei Filatyev

  2 days ago
  1.0
  I had an HVAC system installed last year. It was very hot that day and they told me that they did not want to test furnace after the installation at that time but are going to do so when it gets cooler. Now when I called to schedule a visit they told me they don't do it.
• TH

  Tim Higgins

  3 days ago
  5.0
  Another great job by Appel! David, the technician got my 83 year old Moms furnace back up and running just in time for the mid-March snow and cold snap. He was very professional, kind and considerate. I highly recommend Appel.....locally owned and operated, which is important to us!
• MA

  Marc Allan

  Mar 11, 2026
  5.0
  Appel is the best. They’ve been taking great care of us for 30-plus years, and we’ve always been able to count on them to do excellent work.
• AU

  A Google User

  Mar 4, 2026
  5.0
  If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
• CB

  Connor Bradley

  Feb 10, 2026
  1.0
  Unfortunately we have had an incredibly poor experience with Appel with regards to customer service since our unit was installed. Got a new unit from Appel in March 2025. In early December, the brand new heat pump went out. Technician came, diagnosed the issue, and said they would be in contact with regards to getting it fixed. No one called for 3 days. I finally called and was told a part needed to be ordered and it would take 4-6 weeks. Every time over the next 4-6 weeks I asked to be updated (given it was the coldest months of the year), rarely did anyone call when we were told we would receive a call. It was constantly us having to follow up on reception telling us that someone would call. The part finally came in at exactly 6 weeks (after my wife was told they were able to find the part from a different supplier). However, this created new issues and our heat pump continued to not work. A few days later, another technician came out to check out the issue, said another part was needed. It was at that point I asked if the technician would advocate for us to the main office - since the technicians have bene fantastic and I just needed someone to communicate with us and. He told me that someone would call the next day (Tuesday) to communicate next steps. Tuesday came with no call, so I finally called at 4:30pm and was assured that someone would call me that day to provide next steps. No call. I called then around lunch Wednesday to follow up and asked to talk to speak to someone else, since most everyone to that point who was supposed to call never did. I was told the GM would call later that day. That did not happen (though someone did call to communicate that something came up which I understood and appreciated being communicated with). I was assured I would receive a call Thursday. Thursday came, again no call. I called Friday morning and was told the GM was out for the day. I expressed to the person I spoke with how frustrating it was that no one would follow through on communication, or give us updates, or act like they cared. That person said they would make sure I was contacted when he returned and would personally follow up by the end of the day with updates because they cared. And again, no call back. The next week came and went with no call from the GM. I reached out to my sales rep expressing how frustrating this has been and was told now by a 3rd person that manager would contact me. We are coming up now on 2 weeks and being told by 3 different people that I would get a call by someone higher up and still nothing. In the meantime - after 8 weeks during the 2 coldest months of the year, I’m finally getting to use my less-than-1-year-old heat pump. And this is thanks to the technicians, who have been incredibly helpful through this and the only ones keeping me sane throughout dealing with this. And the manufacturer is (supposedly) offering some sort of compensation for electric heat. But not even receiving any sort of “We’re sorry for not following through time and time again when we say we will call you” or “We’re sorry you can’t use your new unit and we are doing all we can to help” makes me feel like this level of customer service is just par for the course.

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