Lumber Liquidators

Reviews

• S9

  Sai 92

  Oct 22, 2023
  2.0
  The flooring is nice looking, and they're pretty nice over the phone. I ordered everything online. Only time I spoke to them was when they called me to come pick up my pallet. The pallet that was delivered to the store already had damaged boxes, of which one plank was actually damaged. This wasn't realized til after getting it back to the house and popping the straps on the pallet. The damaged boxes were on the inside of the pallet. Once I chose to return the flooring in total, I was told that they wouldn't take it back. Spent $1120 on this flooring. They also never told me that my flooring wasn't all there when they called me to let me know that my shipmemt had arrived. They said that they didn't notice that my entire order wasn't there, but somehow they knew that their delivery guys didn't damage the boxes or plank. So I'm being upheld to policy, but nothing was done about my missing or damaged flooring. So now I still have to wait for my flooring to come in another week or however long, which postpones my plans. Highly unacceptable and frustrating. This was my first and will be the last time I buy from here. Many other flooring options around that area.
• TB

  Thomas Boylan

  Sep 25, 2023
  1.0
  The store employees were great. I had a problem with the floor not staying together. They has me send an unopened box. There was a defect found. After all that they wanted me to hire a floor inspector which costs 500 dollars.
• CF

  Chuck Finley

  Apr 19, 2021
  4.0
  For flooring materials, they have a good selection and value for cost. Their 6.99 sq ft floors are comparable to some double the cost. Decent return policy that gives enough flexibility for development.
• TY

  Toni Yadron

  Feb 14, 2021
  5.0
  We had laminate flooring installed, including stairs, which were a challenge because of the width of some of the stairs. Daniel worked with us to find a solution so the stairs would match up with the type of laminate we chose for the rest of the floors. He ended up using 2 different companies, and the stairs and flooring matched up well. The flooring looks great, and we are very happy. Alex also helped us when there had been a stall in getting the installation set up after the flooring was delivered. Thank you LL Flooring/Lumber Liquidators.

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