Best Buy Flooring - St. Louis

Reviews

• LK

  Laura Kelley

  Mar 24, 2026
  5.0
  This place has been great to work with and our basement floors look amazing.
• GG

  Games

  Mar 13, 2026
  1.0
  We had a great experience the first time we came here when we bought flooring for my mom’s house. The flooring we chose was in stock and already in the store, and everything initially went smoothly. We even had one of their installers come out and install it, which at the time seemed like a great experience. However, since then the flooring has started separating and shifting when you walk on it, which has been disappointing considering it was professionally installed. Because the original purchase seemed great at the time, we decided to come back about six months later to buy flooring for our own house. This time we looked at the special-order flooring and picked something we really liked. We were told it would take 10–12 business days to come in, which seemed reasonable. Based on that timeline we arranged time with family to help install it and planned everything around when it should arrive. Well, 15 business days went by with no call, so we called the store ourselves. They told us they would check on it and call us back. Two hours later we still hadn’t heard anything, so we called again. This time we were told the employee was on the phone with the company rep they ordered it from and that he would call us back shortly. We never received that call. We then waited two more weeks and I called again today around 12 PM. I was told once again that they would check on it and call me back. Now it’s almost 4 PM and still no call. Another frustrating part is that every time we call, the employees sound annoyed, rude, and almost offended that we’re even asking about an order that is weeks past the promised timeframe. We’re not calling to be difficult — we’re calling because we still haven’t received flooring that was supposed to arrive 10–12 business days ago. At this point it’s been well over a month and we still don’t have answers. I’m also worried about whether we’ll even be able to get a refund because of the small print on the receipt. This whole experience has become extremely frustrating. I cannot recommend ordering special-order flooring from here. If you’re buying something in stock, it may seem fine at first, but between the flooring at my mom’s house now separating even after professional installation and the terrible experience trying to order more, I would strongly recommend looking elsewhere.
• RB

  Ryan Batchelor

  Aug 24, 2025
  5.0
  Best Buy Flooring provides great customer service - especially Jessica Clines!! She will meet all your flooring needs and if Best Buy Flooring cannot for some reason, she will find someone that can meet your flooring needs! Recommend visiting her for your next flooring project and when you do - you will be floored!
• BH

  Brian Hepfer

  Jul 17, 2025
  5.0
  I’ve worked with Jessica on several projects from my church to clients homes and everyone had nothing but great things to say.
• WC

  Willie Cunningham

  Jul 7, 2025
  1.0
  Over priced rugs!!!

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