Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Services

4.7
439 reviews

About

PlumberEmergency PlumbersSewer & Drain CleaningSewer Cleaning CompanyWater Heater SalesWater Heater ServiceWater Damage RestorationLeak Detection ServiceDrainage Service
Roto-Rooter is a full-service plumbing, drain cleaning, and water cleanup company. We specialize in emergency same-day service and can handle any job from a clogged toilet to a full sewer replacement and everything in between.

Location

Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Services
1604 Broadway Ave, Mattoon, IL
61938, United States

Hours

Reviews

4.7
439 reviews
5 stars
381
4 stars
37
3 stars
5
2 stars
1
1 star
15

What are people saying?

AI-generated from recent customer reviews

Service Quality

Technicians are consistently described as professional, knowledgeable, and courteous, providing effective solutions to plumbing issues.

Timeliness

Customers frequently mention the prompt response times and quick service, often receiving assistance within hours of their call.

Communication

Many reviews highlight the clear communication from technicians regarding the work being done and associated costs, contributing to a positive customer experience.

Mixed Experiences

While most feedback is positive, there are a few reports of dissatisfaction regarding unresolved issues and perceived high costs for services.

Cleanliness

Technicians are noted for leaving work areas clean after completing their tasks, enhancing customer satisfaction.
  • YJ
    Y0HN J35T
    5 days ago
    5.0
    Josh from Roto-Rooter took care of a complex faucet leak on old equipment. He did this in a single visit, while Mattex kept me waiting and left me with an unrepaired leak, and I still haven't heard back from them. I'll go with Roto-Rooter henceforth.
  • KL
    KEVIN LOCKHART
    Nov 14, 2025
    5.0
    My basement drain and outside clean out made from clay pipe basically collapsed. It cause a blockage and backup. I called Roto Rooter to come out to unblock the pipe when it was discovered. Not a great discovery by no means. They got right to tell ing me what my options were. I needed peace of mind since there were issues in the past with clogs. I chose to have the clean out repaired not knowing it would turn out the inside drain pipe was also damaged. Even so Roto Rooter let me know and worked with me and my financials to get it replaced properly. I want to thank them very much. One small note I would make about the representative of Roto Rooter. You are high energy, slow down. The customer is already under alot of stress and the unknown. Thank you
  • NL
    Nancy Lukehart
    Nov 10, 2025
    5.0
    Was just terrific so happy with your service and youn man that came out was so. Nice and helpful got the job done thank you so much and God Bless
  • JC
    Jason Carberry
    Nov 10, 2025
    5.0
    Very nice service. Explained thing clearly and in a way that my wife and I could understand. Went above and beyond what was asked. Super pleased.
  • SE
    Scott Edwards
    Nov 6, 2025
    5.0
    They were kind courteous and professional they did a good job by the time they left my water was running perfectly thank you very much

Frequently Asked Questions About Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Services

What services does Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Services offer?

Roto-Rooter provides full-service plumbing, drain cleaning, and water cleanup, including emergency same-day service for issues ranging from clogged toilets to full sewer replacements.

Where is Roto-Rooter Plumbing located?

The business is located at 1604 Broadway Ave, Mattoon, IL 61938, USA.