Business Details
About
PlumberEmergency PlumbersSewer & Drain CleaningSewer Cleaning CompanyWater Heater SalesWater Heater ServiceWater Damage RestorationLeak Detection ServiceDrainage Service
Roto-Rooter is a full-service plumbing, drain cleaning, and water cleanup company. We specialize in emergency same-day service and can handle any job from a clogged toilet to a full sewer replacement and everything in between.
Location
Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Services
1604 Broadway Ave, Mattoon, IL
61938, United States
Hours
Reviews
4.7
439 reviews
5 stars
381
4 stars
37
3 stars5
2 stars1
1 star
15
What are people saying?
AI-generated from recent customer reviews
Service Quality
Technicians are consistently described as professional, knowledgeable, and courteous, providing effective solutions to plumbing issues.
Timeliness
Customers frequently mention the prompt response times and quick service, often receiving assistance within hours of their call.
Communication
Many reviews highlight the clear communication from technicians regarding the work being done and associated costs, contributing to a positive customer experience.
Mixed Experiences
While most feedback is positive, there are a few reports of dissatisfaction regarding unresolved issues and perceived high costs for services.
Cleanliness
Technicians are noted for leaving work areas clean after completing their tasks, enhancing customer satisfaction.
- YJY0HN J35T5 days ago5.0Josh from Roto-Rooter took care of a complex faucet leak on old equipment. He did this in a single visit, while Mattex kept me waiting and left me with an unrepaired leak, and I still haven't heard back from them. I'll go with Roto-Rooter henceforth.
- KLKEVIN LOCKHARTNov 14, 20255.0My basement drain and outside clean out made from clay pipe basically collapsed. It cause a blockage and backup. I called Roto Rooter to come out to unblock the pipe when it was discovered. Not a great discovery by no means. They got right to tell ing me what my options were. I needed peace of mind since there were issues in the past with clogs. I chose to have the clean out repaired not knowing it would turn out the inside drain pipe was also damaged. Even so Roto Rooter let me know and worked with me and my financials to get it replaced properly. I want to thank them very much. One small note I would make about the representative of Roto Rooter. You are high energy, slow down. The customer is already under alot of stress and the unknown. Thank you
- NLNancy LukehartNov 10, 20255.0Was just terrific so happy with your service and youn man that came out was so. Nice and helpful got the job done thank you so much and God Bless
- JCJason CarberryNov 10, 20255.0Very nice service. Explained thing clearly and in a way that my wife and I could understand. Went above and beyond what was asked. Super pleased.
- SEScott EdwardsNov 6, 20255.0They were kind courteous and professional they did a good job by the time they left my water was running perfectly thank you very much
Frequently Asked Questions About Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Services
What services does Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Services offer?
Roto-Rooter provides full-service plumbing, drain cleaning, and water cleanup, including emergency same-day service for issues ranging from clogged toilets to full sewer replacements.
Where is Roto-Rooter Plumbing located?
The business is located at 1604 Broadway Ave, Mattoon, IL 61938, USA.
What are the operating hours of Roto-Rooter Plumbing?
Roto-Rooter is open 24 hours a day, 7 days a week, providing around-the-clock emergency plumbing and water cleanup services.
How can I contact Roto-Rooter Plumbing for service?
You can call Roto-Rooter at +1 217-866-1877 or email karen.parvin@illiniroto.com to request service or ask questions.
What payment options does Roto-Rooter Plumbing accept?
They accept various payment methods including American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
When was Roto-Rooter Plumbing established?
Roto-Rooter Plumbing was established in 1935, bringing many years of experience to its services.
How can I reach Roto-Rooter Plumbing if I am traveling by train?
If you are traveling by train, you can use the nearby Amtrak Mattoon Station or the Railway Express Agency Building stop for easy access to Roto-Rooter Plumbing at 1604 Broadway Ave.
What nearby amenities can I visit before or after my appointment with Roto-Rooter Plumbing?
Nearby, you can visit Heritage Park for outdoor activities, check out Book Nook for books, or enjoy a meal at Little Mexico Mexican Restaurant, all within close proximity to Roto-Rooter.
Are there public transportation options close to Roto-Rooter Plumbing for easier access?
Yes, Greyhound Bus Stop - Amtrak is nearby, providing bus services, and the Amtrak Train 59 station also offers additional transportation options close to Roto-Rooter.
What categories of service is Roto-Rooter Plumbing known for in Mattoon?
Roto-Rooter specializes in plumbing, emergency plumbing, sewer and drain cleaning, water heater sales and service, water damage restoration, leak detection, and drainage services.