Business Details
About
PlumberSeptic System ServiceSewer & Drain CleaningWater Heater Service
Baker & Son’s Plumbing Inc. was established in 1986. Dick Baker received his United States Plumbing License in 1968 and almost 25 years later his two sons Rick and Rusty, followed in his footsteps. Baker & Son’s Plumbing employs 22 highly skilled professionals to support our customers from their initial phone call through project completion.
With a current customer base of over 20,000 customers while serving Williamson, Jackson, Saline, Franklin and Johnson Counties, Baker & Son’s Plumbing Inc. continues to offer exceptional customer service in all areas of the plumbing industry.
Location
Hours
Reviews
4.9
3,020 reviews
5 stars
2,893
4 stars
48
3 stars16
2 stars16
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and knowledgeable service provided by the technicians.
Timeliness
Many reviews highlighted the prompt response times and quick service, often with same-day appointments.
Thoroughness
Technicians were noted for their thorough evaluations and detailed explanations of issues and options.
Quality of Work
Overall, customers expressed satisfaction with the quality of work performed, often mentioning the professionalism and care taken during service.
Pricing Concerns
Some customers expressed concerns about pricing, feeling that certain services were overpriced or that estimates were not transparent.
- MHMargaret Howard1 day ago1.0I asked for an estimate on a 30 gallon gas water heater, stating specifically that I needed the least costly option, plus, just to compare, the least costly electric option. They gave me instead 10 estimates ranging from $10,894.99 for high-end electric to $1727.08 gas with me suppling my own tank. None of their estimates was for the 30 gallon tank I asked for (all 40 gall). Another plumber I’ve used before and who does excellent work gave me exactly what I asked for: one estimate for a 30 gallon gas tank and install, and it came in below Baker’s above cheapest estimate. The whole experience felt like an upsell sales call, with little listening or actual helpfulness on the spot. Will not be calling again.
- MDMariah Drone4 days ago5.0Baker & Sons has consistently provided phenomenal customer service from the day we called them about a new septic system a few years ago, to today when Jason S. came out to do our routine inspection. Jason was kind, patient, and thorough in his explanations of what our system looked like, how the parts functioned and their condition, as well as advice on future maintenance for the system! We've been very pleased with their services!
- KBKathy Brown6 days ago5.0Thank you to all at Bakers Plumbing for fixing a leak in my outdoor water line. JP Taylor found leak and sold us offering 4 different choices on fixing the leak. Jesse Parks, and Austin Hampton came and did repairs. Richard a supervisor came by and over saw the project. All were gentlemen and professional. The repair went as expected and work was done quick and efficient. I have used Bakers for many years never a complaint about any work done. I highly recommend them for any plumbing problems. Words to live by, " save money by living under your means so you can pay for repairs when you get older." GOD BLESS ALL Y'ALL! Sammy Brown
- ALAdam B. LawlerJan 3, 20265.0Justin and the entire team at Baker and Sons were so prompt and efficient. After making the initial after hours call (7pm on a Friday night) when we came home to a septic alarm going off, I received a quick call back from Josh. He coordinated Justin to come out on a Saturday morning and take a look. Justin arrived right on time and quickly diagnosed the issue. He proceeded to get the septic system up and rolling (so laundry and showers could continue) and let me know the plan to finalize the remediation. One thing that really sticks out is the amazing communication. The text and emails let you know exactly what was happening and when it was happening. If you are in the southern Illinois area I highly recommend Baker & Sons.
- BEBlank EwellJan 3, 20265.0First try they didn’t install dishwasher correctly. But they came back out next morning and totally reinstalled it and explained how the mistake had happened day before. The technician was very nice and worked hard to correct mistake from previous day. It was a new dishwasher in an 1970’s house so everything had to be replumbed. It was also top line Bosch dishwasher ( excellent product) but a little more complicated to install and they didn’t realize this on first try and just installed it without looking at installation booklet. My guess is that just like putting a key in a car if you’ve done it a thousand times you don’t have to read manual for new car…but times are a-changing and the new car might not have key. Likewise this new dishwasher was more complicated especially in an older home. But, technician bbwas excellent.
Frequently Asked Questions About Baker & Son's Plumbing
What is the history of Baker & Son's Plumbing?
Baker & Son's Plumbing was established in 1986 by Dick Baker, who received his U.S. Plumbing License in 1968. His sons Rick and Rusty joined nearly 25 years later, continuing the family tradition of plumbing excellence.
Which areas does Baker & Son's Plumbing serve?
Baker & Son's Plumbing serves multiple counties including Williamson, Jackson, Saline, Franklin, Johnson, and Union Counties in Illinois.
What types of plumbing services does Baker & Son's Plumbing offer?
They offer a range of plumbing services including sewer video inspection, bacteria treatment, water heater repair, sewer and drain services, pumping service, commercial plumbing, plumbing maintenance, and general plumbing.
What are the business hours of Baker & Son's Plumbing?
The company operates Monday through Friday from 7:30 AM to 4:30 PM and is closed on Saturdays and Sundays.
Where is Baker & Son's Plumbing located?
It is located at 1701 E. Main St., Marion, IL 62959, USA.
What payment options are accepted by Baker & Son's Plumbing?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa as payment methods.
Does Baker & Son's Plumbing offer financing options?
Yes, financing is available. Customers can learn more by visiting their financing page at http://bakerplumbing.com/finance.
What are some nearby places of interest around Baker & Son's Plumbing?
Nearby places include the Marion Park District Soccer Complex, Williamson County Fire Protection District Station 1, and KB Bar-B-Que, which could be convenient spots for customers to visit before or after their plumbing service.
How can the nearby Marion Park District Soccer Complex be useful to visitors?
Customers visiting Baker & Son's Plumbing might enjoy recreation or events at the nearby Marion Park District Soccer Complex, making it a convenient location for family activities around their service appointment.
What options are available nearby if customers need truck rentals or automotive services?
Nearby, customers can access U-Haul Neighborhood Dealer for truck rentals and Hale's Automotive for automotive parts and tire services, which can be useful for transportation or vehicle maintenance needs.