Business Details
About
PlumberSeptic System ServiceSewer & Drain CleaningWater Heater Service
Baker & Son’s Plumbing Inc. was established in 1986. Dick Baker received his United States Plumbing License in 1968 and almost 25 years later his two sons Rick and Rusty, followed in his footsteps. Baker & Son’s Plumbing employs 22 highly skilled professionals to support our customers from their initial phone call through project completion.
With a current customer base of over 20,000 customers while serving Williamson, Jackson, Saline, Franklin and Johnson Counties, Baker & Son’s Plumbing Inc. continues to offer exceptional customer service in all areas of the plumbing industry.
Location
Hours
Reviews
4.9
3,003 reviews
5 stars
2,879
4 stars
47
3 stars15
2 stars16
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and knowledgeable service provided by the technicians.
Timeliness
Many reviews highlighted the prompt response times and quick service, often with same-day appointments.
Thoroughness
Technicians were noted for their thorough evaluations and detailed explanations of issues and options.
Quality of Work
Overall, customers expressed satisfaction with the quality of work performed, often mentioning the professionalism and care taken during service.
Pricing Concerns
Some customers expressed concerns about pricing, feeling that certain services were overpriced or that estimates were not transparent.
- PDpam driskill2 days ago5.0The service from Gary was completely amazing he did three projects in just a couple hrs. Everything was done correctly and professionally. Will continue to use and recommend gary
- ALAdam B. LawlerJan 3, 20265.0Justin and the entire team at Baker and Sons were so prompt and efficient. After making the initial after hours call (7pm on a Friday night) when we came home to a septic alarm going off, I received a quick call back from Josh. He coordinated Justin to come out on a Saturday morning and take a look. Justin arrived right on time and quickly diagnosed the issue. He proceeded to get the septic system up and rolling (so laundry and showers could continue) and let me know the plan to finalize the remediation. One thing that really sticks out is the amazing communication. The text and emails let you know exactly what was happening and when it was happening. If you are in the southern Illinois area I highly recommend Baker & Sons.
- BEBlank EwellJan 3, 20265.0First try they didn’t install dishwasher correctly. But they came back out next morning and totally reinstalled it and explained how the mistake had happened day before. The technician was very nice and worked hard to correct mistake from previous day. It was a new dishwasher in an 1970’s house so everything had to be replumbed. It was also top line Bosch dishwasher ( excellent product) but a little more complicated to install and they didn’t realize this on first try and just installed it without looking at installation booklet. My guess is that just like putting a key in a car if you’ve done it a thousand times you don’t have to read manual for new car…but times are a-changing and the new car might not have key. Likewise this new dishwasher was more complicated especially in an older home. But, technician bbwas excellent.
- EBElizabeth BeboutJan 2, 20265.0I met the owners of this company on a plane a couple of years ago. Very warm and friendly "salt of the earth" type couple. When I needed plumbers, I called their company. Jessie Thompson was the plumber they sent out to evaluate things. He was found to be very astute, knowledgeable, and informative. This will be a difficult and in depth plumbing venture, yet, he was not deterred. he seemed very confident in the ability to complete the job. I had estimates within 20-30 minutes of his assessment. I look forward to working with he and this company.
- MMMark MohlerDec 31, 20255.0My sewer backed up the day after Christmas, it was after hours but I was able to go to Baker’s website and book an appointment for the next day. Andrew showed even quicker than expected, he diagnosed my issues and offered me solutions. The following day Chase began the repair. Both communicated well and completed the repair in a timely fashion. All of the repair was taking place while I was out of town at my grandmother’s funeral, the team was respectful of my day, and even called after hours to give me some information, so as not to disrupt the day for my family. I recommend Baker and Sons Plumbing for any plumbing issues.
Frequently Asked Questions About Baker & Son's Plumbing
What is the history of Baker & Son's Plumbing?
Baker & Son's Plumbing was established in 1986 by Dick Baker, who received his U.S. Plumbing License in 1968. His sons Rick and Rusty joined nearly 25 years later, continuing the family tradition of plumbing excellence.
Which areas does Baker & Son's Plumbing serve?
Baker & Son's Plumbing serves multiple counties including Williamson, Jackson, Saline, Franklin, Johnson, and Union Counties in Illinois.
What types of plumbing services does Baker & Son's Plumbing offer?
They offer a range of plumbing services including sewer video inspection, bacteria treatment, water heater repair, sewer and drain services, pumping service, commercial plumbing, plumbing maintenance, and general plumbing.
What are the business hours of Baker & Son's Plumbing?
The company operates Monday through Friday from 7:30 AM to 4:30 PM and is closed on Saturdays and Sundays.
Where is Baker & Son's Plumbing located?
It is located at 1701 E. Main St., Marion, IL 62959, USA.
What payment options are accepted by Baker & Son's Plumbing?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa as payment methods.
Does Baker & Son's Plumbing offer financing options?
Yes, financing is available. Customers can learn more by visiting their financing page at http://bakerplumbing.com/finance.
What are some nearby places of interest around Baker & Son's Plumbing?
Nearby places include the Marion Park District Soccer Complex, Williamson County Fire Protection District Station 1, and KB Bar-B-Que, which could be convenient spots for customers to visit before or after their plumbing service.
How can the nearby Marion Park District Soccer Complex be useful to visitors?
Customers visiting Baker & Son's Plumbing might enjoy recreation or events at the nearby Marion Park District Soccer Complex, making it a convenient location for family activities around their service appointment.
What options are available nearby if customers need truck rentals or automotive services?
Nearby, customers can access U-Haul Neighborhood Dealer for truck rentals and Hale's Automotive for automotive parts and tire services, which can be useful for transportation or vehicle maintenance needs.