Business Details
About
HVAC ContractorElectricianEmergency PlumbersHeating ContractorHeating Equipment SupplierAir Quality ConsultantPlumberSmall Electrical RepairsWater Heater ServiceAir Conditioning Contractor
TopTec Heating, Cooling, Plumbing & Electrical provides comprehensive services for your household needs. We work on HVAC services, plumbing jobs, and electrical fixes throughout the North Shore of Illinois.
Location
TopTec Heating, Cooling, Plumbing & Electrical
510 North Avenue, Libertyville, IL
60048, United States
Hours
Reviews
4.8
1,942 reviews
5 stars
1,822
4 stars27
3 stars12
2 stars17
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, friendliness, and thoroughness of the technicians, highlighting their ability to explain issues clearly.
Quality of Work
Overall, customers expressed satisfaction with the quality of service provided, noting efficient repairs and installations.
Trust Issues
Some reviews raised concerns about potential overcharging and dishonest practices, suggesting a lack of trust in certain technicians.
Communication
While many customers appreciated clear communication, a few noted issues with follow-up and information sharing regarding service appointments.
Long-term Relationships
Several long-term customers expressed loyalty to the company, citing consistent quality and positive experiences over the years.
- BFBill Finn2 days ago5.0We returned home on 11/21/25 PM from short trip and noticed that our furnace was not working, inside temp of our home was 48 degrees. We called Top Tec, 24 Hour Service, and they arrived shortly after we contacted them. Top Tec Technician, Mike Murphy, was able to determine that our Lennox digital thermostat was not working properly and advised us that it needed to be replaced. He informed us that he did not have the Lennox replacement thermostat in his service van but could use another thermostat to act as a short-term replacement/fix. Mike had already talked to a Top Tec manager to confirm that they had a replacement unit in their warehouse. Mike stated that Top Tec would call and coordinate the replacement of the Lennox digital thermostat on 11/22/25, Saturday. Mike installed the short-term replacement thermostat, and the inside temp of our house shortly went from 48 degrees to a very comfortable 68, allowing us to get a good night sleep. During the service call Mike was extremely knowledgeable and was able to quickly identify the problem. In addition, he was extremely polite and courteous. We have been Top Tec clients for over 15 years and have had great service from them. Over the 15-year period, Top Tec has replaced our furnace, hot water heater, and air conditioning unit. We are members of their annual service/maintenance program related to furnace, air-conditioning and hot water heater. We have always been very pleased with their service, knowledge, and product offering. Many thanks to Top Tech and Mike Murphy for the late-night service to allow us to return home from our trip and get a good night sleep!!!
- ZZZachNov 11, 20255.0Frankie, the service technician, was an amazing experience! He was on time, very thorough and took the time to explain everything and answer all my questions regarding my furnace tune up. I also really appreciated that he did not try to upsell me on services nor products that I did not need. He was trustworthy and respectful. Wore shoe covers and cleaned up the space. Would highly recommend Frankie. Super knowledgeable!
- CWConnie WillegalNov 11, 20255.0Dan and Robert arrived during the window of time and got right to work. Robert was instructing Dan while they both checked out my furnace to ensure it was in proper working order. Very thorough! Answered my questions and I have peace of mind knowing I'll stay warm this winter. Thank you.
- VBVictor BalundisNov 6, 20255.0I had a problem with 3 frost valves that did shut off properly. The service rep, Brian, met me at as agreed to and spent the next hour diagnosing the problem. He then produced an estimate, and we agreed to have the valves replaced on another date. On the agreed to date, Brain arrived promptly with another individual and proceeded to replace the valves. For the next 3+ hours they worked diligently to complete the repairs. Whenever they entered the building, they covered their shoes with covers so as not track any material in the house. Every area they worked in was cleaned of any debris from their work. Additionally, the repairs were not only done but done better than what was done previously. He rates a 5 STAR rating as far as I'm concerned.
- NRNikola RadosavljevicOct 28, 20251.0Instead of fixing the issue (clogged pressure switch) the tech lied to me about bad heat exchanger (visual inspection) and quoted me en exorbitant amount to replace our system. Next day I had an actual tech and a decent human being come and take care of our furnace, and do a combustion test to verify proper combustion. Instrument read 0.0ppm of CO (carbon monoxide). Folks, please be very careful with this company and HVAC companies in general. These people are highly trained to rob you blind. If you have an older system, or you’re a nice old lady, these people will try to scam you. TopScam should be the name of the company. Wish I could give them negative 5 stars. There are probably enough victims for a class action suit. There is just no way all these “reviews” are genuine. Just read some of them. Nobody in their right mind can possibly write en ecstatic review about getting ripped off. Remember, if your tech sounds more like a salesman or a politician, that’s a major red flag.
Frequently Asked Questions About TopTec Heating, Cooling, Plumbing & Electrical
How often should I have my HVAC system serviced?
We recommend scheduling professional maintenance for your HVAC system twice a year. It's ideal to have your air conditioning checked in spring and your heating system inspected in fall. This regular maintenance ensures your system operates efficiently, reduces energy usage, and extends the lifespan of your equipment.
What are signs that I need to replace my water heater?
Several signs indicate it might be time to replace your water heater. These include the age of the unit (typically 8-12 years), visible leaks, rusty or discolored water, unusual noises from the tank, or inconsistent water temperature. If you notice any of these signs, we suggest consulting a professional plumber to assess your water heater's condition.
Do you offer warranties on your services?
Yes, we provide warranties on our services. The specific terms and duration may vary depending on the type of service or equipment installed. Our team would be happy to provide you with detailed information about the warranty coverage for your specific service or installation.
How can I improve the energy efficiency of my home?
There are several ways to enhance your home's energy efficiency. These include upgrading to energy-efficient HVAC systems, sealing air leaks, improving insulation, installing programmable thermostats, and regularly maintaining your heating and cooling equipment. Our certified technicians can conduct an energy audit of your home and provide personalized recommendations for improving efficiency.
What services do you offer?
We offer a comprehensive range of services to ensure your property's comfort. These include heating, cooling, plumbing, electrical, and additional related services.
Do you offer financing?
Yes, we provide financing options for our customers to help make our services more accessible.
Do you offer emergency services?
Yes, we offer 24/7 emergency services to address urgent issues at any time of day or night.
How often should I have my HVAC system serviced?
Professional maintenance for your HVAC system is recommended twice a year, ideally in spring for your air conditioning and in fall for your heating system. This helps maintain efficiency and extend equipment lifespan.
What signs indicate it's time to replace my water heater?
Signs include the water heater being 8-12 years old, visible leaks, rusty or discolored water, unusual noises, or inconsistent water temperature. Contact a professional plumber if you notice these.
Do you provide warranties for your services?
Yes, we offer warranties on our services with terms varying by service or equipment installed. Contact us for detailed warranty information related to your service.
What types of services do you offer?
We provide heating, cooling, plumbing, electrical, and related home comfort services such as duct cleaning, indoor air quality, and energy audits.
Are financing options available for your services?
Yes, financing options are available to make our services more accessible to customers.
Do you offer emergency services?
Yes, we provide 24/7 emergency services for urgent needs at any time day or night.
Which cities in the North Shore area do you serve?
We serve numerous cities including Libertyville, Vernon Hills, Highland Park, Lake Forest, Northbrook, and others across the North Shore of Illinois.
How can nearby Libertyville Coffee Company be helpful during my visit?
If you're visiting us at 510 North Avenue in Libertyville, nearby Libertyville Coffee Company offers a convenient spot for coffee or a snack before or after your appointment.
Are there other local HVAC or plumbing service providers near you?
Yes, nearby providers include Vernon Hills Heating and Cooling, Flader Plumbing & Heating Libertyville IL, and Arrow Plumbing. They serve the local community alongside us.
What nearby businesses could complement my home improvement projects?
Businesses like American Igloo Builders for construction services, Ashley and Sloane for furniture and antiques, and Rosebrook Swimming Pools for pool construction are local resources you might find useful.