Business Details
About
Flooring Store
DeSitter's success could be measured by the impressive number of customers and communities we serve, or by the more than 150 million square feet of floorcovering we've installed for both residential and commercial customers; but the greatest measure of our success is the number of years our customers have been turning – and returning – to us to fulfill all their floorcovering needs.
Location
Hours
Reviews
4.7
263 reviews
5 stars
230
4 stars
15
3 stars
6
2 stars
4
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service, noting the helpfulness and professionalism of the sales staff and installers.
Installation Quality
The majority of reviews highlighted the high-quality installation work, with many customers expressing satisfaction with the professionalism and efficiency of the installation teams.
Product Quality
Customers frequently commented on the quality of the carpeting and flooring products, often describing them as beautiful and well-made.
Communication Issues
Some customers reported issues with communication, particularly regarding scheduling and follow-up, leading to frustration in certain cases.
Mixed Experiences
While many reviews were positive, a few customers expressed disappointment with specific aspects of their experience, such as installation errors or lack of responsiveness.
- SKSuzie KsiazekAug 23, 20255.0Everyone from the crew in my home and the supervisors, that came trying to solve any problems, were fantastic! They were respectful of my home and belongings. Not only was the work of extremely high-quality, but they cleaned up daily, leaving the home, as clean as possible. DeSitter stands behind, not only their product, but also their work. If they do not have an answer right away, for any issue that may arise, they will work at it until they find a solution, that is satisfactory to the client. They did not cut corners and they want their customers to be 100% happy. They truly know what the words customer service and customer satisfaction mean. In this day and age, this is very rare to find.
- LClaurie czizikAug 6, 20255.0My carpeting looks great, smells great and feels great under my feet. I love it! My cat loves it, also. The installers also did a great job. I feel like I've moved into a new place. 😊😁
- MSMary SugrueAug 6, 20252.0Wouldn't recommend this place unless they have changed from eight years ago. Sales lady was nice untile I called to let her know that the trim on my carpeting had pieces that were shredded and she just told me that's nothing to worry about because it was from the end of the roll and you can just cut it off. Plus, the installers didn't really understand English they also told my mom and no we can not watch/see them installing the carpet.most of all I felt like I was doing something illegal because put my whole transaction on paper even though I just paid half on credit and the rest I had to give to the installers in cash only. It is ashame because I used them in my first condo fourteen years earlier and was very satisfied .only one person installed it and came bame to reinstall a small part of carpeting.
- IBIrma BatesAug 1, 20255.0Professional and expert service- top notch company!
- DJDoug JensenJul 28, 20255.0Installers did a wonderful job. Professional and experienced.
Frequently Asked Questions About DeSitter Flooring
What types of flooring services does DeSitter Flooring offer?
DeSitter Flooring offers carpet, wood flooring, tile, luxury vinyl, rugs, indoor and outdoor tile, and sheet vinyl services.
Where is DeSitter Flooring located?
DeSitter Flooring is located at 1 N Kensington Ave, La Grange, IL 60525.
What are the business hours for DeSitter Flooring?
DeSitter Flooring is open Monday and Thursday from 9:30 AM to 8:00 PM; Tuesday and Wednesday from 9:30 AM to 6:00 PM; Friday from 9:30 AM to 5:30 PM; and Saturday from 10:00 AM to 5:00 PM. It is closed on Sundays.
How can I contact DeSitter Flooring?
You can reach DeSitter Flooring by phone at +1 708-352-3535.
Which payment options are accepted at DeSitter Flooring?
DeSitter Flooring accepts Mastercard and Visa credit cards.
In which cities does DeSitter Flooring provide service?
DeSitter Flooring serves Glen Ellyn, La Grange, Wheaton, Burr Ridge, and Elmhurst in Illinois.
Does DeSitter Flooring have an online presence?
Yes, DeSitter Flooring has a website at https://www.desitterflooring.com/, a Facebook page, a Twitter handle @DeSitterFloor, and a YouTube channel at https://www.youtube.com/user/DeSitterFlooring.
What nearby businesses might customers visit when coming to DeSitter Flooring in La Grange?
Customers visiting DeSitter Flooring might also explore nearby businesses such as Breen's Cleaners for laundry services, LUXXE HONOR Natural Product Co + Wellness Studio for beauty treatments, and Crest Furniture for home furnishings.
Are there wellness and fitness centers close to DeSitter Flooring?
Yes, nearby you can find iLoveKickboxing La Grange, a kickboxing and wellness club, and several spas and medical wellness facilities like LUXXE | HONOR Product Co and Express Med Spa La Grange.
What real estate services are available near DeSitter Flooring?
Nearby real estate services include Rose Marth Real Estate, Andrea Vucinic Realtor, Catherine Dugan LaBelle LaBelle Sells, and several other agents and property management professionals in La Grange.