Woods Basement Systems, Inc.

Reviews

• MM

  Michael Moramarco

  3 days ago
  5.0
  After reviewing a number of quotes for work last October, I decided to work with Woods Basement Systems for the job. This was almost exclusively because I had the pleasure of working with them for a home sump pump system install at a previous address. They did excellent work then, and I expected more of the same. When it finally came time for the work to be completed, I received excellent professional care from their team. Unfortunately, a costly mistake had been made on site. A number of factors led to that mistake, but that is mainly immaterial. What matters is that as soon as the issue was brought to the attention of the Production Manager, I knew I was in good hands. I was immediately apologized to for the mistake, and led through the steps Woods was going to take to remedy the situation. True to their word, the issue was addressed swiftly and resolutely. It is hard enough to find a company that does quality work. But I would wager it is harder than that to find a company as willing to address and amend their mistakes as honestly, quickly, and fairly as Woods has. That means so much more to me as a customer, and I will find no issue in quickly recommending their services to anyone in need of them.
• CD

  Carmelita Davis

  5 days ago
  2.0
  Wood’s Basement fixed my concrete patio and driveway in 2024. They also did some work on my downspouts. Problem is, I notice a hole near the downspouts that I keep filling with dirt and it keeps re-appearing! Now they want to charge me $185 to come out to take a look at it! This is something they didn’t solve when they came out the 1st time!*******Update…Woods Basements sent Nathan out to resolve the issue….this is the second time I have used Woods Basement to service my homes! I would call them again if I need to resolve an issue! Thanks Woods Basements!****+++
• ES

  Emily Schenewerk

  Apr 1, 2026
  5.0
  Juan and his team came out to install a perimeter drain, water guard and a new sump pump in our crawl space due to water issues when it rains. The work they did was quick, clean and professional - leaving the space cleaner than it was when they arrived. Not to mention they were all incredibly kind as well. They seem very confident that this work will fix our issue and I am so relieved. Our initial appointment before the install with the tech, Zachary, was also wonderful. Would absolutely recommend.
• JB

  Johna Von Behrens

  Mar 31, 2026
  2.0
  Had my sump pump system installed today. The install crew was great. They listened to my concerns. I can only give a 2 star review today because the discharge is causing puddling/flooding in my neighbor's yard and along the path we use to travel back and forth(we are related). The pump is doing its job. UPDATE,4/2/2025. Jake the owner called yesterday. They are sending someone out to assess the situation and to see how they might get the water pushing out further from my house and so it doesn't drain/puddle in the neighbors yard.
• JG

  Jaime Eli Garcia

  Mar 23, 2026
  1.0
  I have never been one for bad reviews but I am at my limit, this company has absolutely horrible communication and work ethic and can never call you back. We have had issues in the past with this company but this is ridiculous. Woods came to do work on early February 13 2026, they cut off my ice guards at both drainage sites around my house, and replaced with straight pipe, woods then left, turns out the glue did not set to seal the pipe firmly and that then created a massive explosion of water right outside my home leaking out of the new pipe woods installed, I called and spoke about the issue, then woods came back with more workers, they added some "temporary" fixes by adding long drain lines leading away from my home of straight pipe just laying in my yard from both the areas where they cut the ice guards. Woods said they would dig new drainage lines deeper since woods themselves said whover did it last time did it incorrectly by not digging them deep enough. There is now water pouring out of the drain lines they cut and left open that they couldn't be bothered to seal. Now every time the sump pumps activate waters pours straight into my yard right next to the foundation right outside our bedroom window and it is continuously soaked and wet, we cant sleep due to the noise right outside our windows, lots of sounds of bubbling and rushing water as it comes out of a completely unsealed and open drain pipe. I have called half a dozen times now and keep getting the run around being bounced from one department to the next, they said they would call in 2 weeks, nothing, then they said 1 week, nothing, then they said the today well call to schedule, still nothing, twice ive been told "well call you back today" and they never did.I have called so many dam times and I still can't get an answer as what is going to be done about this massive issue that they created! It is now near the end of March and still have not yet heard back about this. I just keep getting the same run around answer ive been getting, "emails were sent and they will get back to you as soon as possible." There is no excuse for such a poor lack of communication, woods came, they messed up, then they would come back to fix with follow up work and now have just ultimately disappeared. Unacceptable. All I want is this nightmare to be over but I cant get the help I need from this company. I dont understand what more I could possibly do to expedite the process. I am at my wits end. I strongly urge anyone and everyone to stay away from this company, they will leave you in the dust with the very damage they created and not help. Pictures and video below of said "work and temp fixes" EDIT: Owner replied on monday saying they would be in contact with me when I posted this review. It is now Thursday of the same week, still no contact. Make of that what you will but still lack of communication.