Business Details
About
Door SupplierWindow Supplier
A Better Door & Window provides sales, service, and installation for doors and windows in the Chicagoland and NW Indiana.
Location
Hours
Reviews
4.6
74 reviews
5 stars
63
4 stars
4
3 stars
2
2 stars
2
1 star
3
- BBBrittany BarnettOct 30, 20251.0ABSOLUTELY HORRIBLE SERVICE — READ THIS BEFORE YOU EVEN THINK ABOUT USING THEM! Let me make this VERY clear: this business is an absolute JOKE from top to bottom, starting with the OWNER, Rocky! The most unprofessional, dismissive, and downright INCOMPETENT person I’ve ever dealt with in my life. First of all, I’m an educated Black woman, and I need that to be crystal clear before I continue. The behavior and attitude I received were not only unacceptable but also felt prejudiced. The arrogance and lack of accountability were disgusting. Let’s start with the basics: Rocky couldn’t even get the size of my garage door right! Every other reputable company I called gave me a completely different (and correct!) measurement. Red flag #1. This so-called “experienced” company doesn’t even know how to measure a garage door properly — that’s pathetic. When I called him out on it, he came back out, and guess what? He was WRONG. I caught the mistake before the order was placed — not him, ME, the customer. Then things went from bad to unbelievable. I placed my order on September 25th and was told the door would arrive in 3–4 weeks. Weeks went by — NO CALLS, NO UPDATES, NOTHING. I wrote them a check (which I never do), and guess what? Shortly after, my bank alerts me to THREE unauthorized check payments in my name. And this is the ONLY company I wrote a check to. So, yes — the timing is beyond suspicious. When I brought this up, there was zero compassion, zero apology, zero accountability. After that, I had to be the one constantly calling THEM to get updates. Not once did they take the initiative to contact me. I called multiple times, was told the door had “arrived” on October 24th, and that someone would call me. THREE TIMES I was told I’d get a call. And guess what? NO ONE EVER DID. I finally had to drive to the store on my day off just to get some answers. The so-called “manager” there acted completely unconcerned. I told him they had until Monday, November 3rd to install my door or give me my money back. He said “Rocky will call you today.” Of course, he called me then. When Rocky finally did call, he had an ATTITUDE — as if I were the problem! After weeks of being ignored, lied to, and disrespected, this man had the NERVE to talk to me like I inconvenienced him. So yes, I hung up on him. You dare to argue with me. I have someone you can attempt to argue with, and that person is my father! Funny enough, when my father called him, suddenly Rocky changed his tone completely — respectful and polite. That says everything I need to know about the way this business treats women, especially Black women. To ANY other Black woman (or anyone, really) thinking about spending your money here: DON’T DO IT. Save yourself the stress, the disrespect, and the headache. There are plenty of companies that will actually appreciate your business and treat you with decency. From start to finish, this company has been unprofessional, careless, and flat-out shady. I would NEVER recommend them to anyone, and I will absolutely be filing a formal complaint. HORRIBLE SERVICE. HORRIBLE BUSINESS. HORRIBLE OWNER. Avoid this company at ALL COSTS.
- TSThomas StewartAug 30, 20255.0I had service on 8/30 to tend to weatherstrip replacement along with checking out why the one car door would have hiccups at times and not completely close. The technician, Bob, was very pleasant to work with. He was very knowledgeable and informative. He answered all of my questions without hesitation or any attitude. Price was more than fair. I would recommend A Better Door & Window to friends and family.
- DCDARNELL COLLINSAug 16, 20255.0These guys are great, truthful and no up selling. Just honest and to the point and affordable. Thank you Better DOOR and my repair guy
- PSPeter SeanJun 20, 20255.0Had a front door done by them and it looks great.
- RHRON HANSENJun 14, 20255.0Great company and they always go above and beyond, we couldn't be happier. Thanks guy's
Frequently Asked Questions About A Better Door & Window
What services does A Better Door & Window provide?
A Better Door & Window offers sales, service, and installation for doors, windows, and garage door repair.
What are the operating hours for A Better Door & Window?
The business is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 2:00 PM. It is closed on Sundays.
Where is A Better Door & Window located?
A Better Door & Window is located at 203 Glenwood Rd., Chicago Heights, IL 60411, USA.
What payment options does A Better Door & Window accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What brands of doors and windows does A Better Door & Window carry?
They carry brands such as Albany Door Company, Andersen Windows & Doors, C.H.I. Overhead Doors, Gerkin Windows & Doors, Home Guard, LiftMaster, ProVia, Silver Line, and Therma-Tru Doors.
Is A Better Door & Window associated with any business organizations?
Yes, it is associated with Better Business Bureau, Mokena Chamber, Tinley Park Chamber, Frankfort Chamber, Orland Park Chamber, and Angi.
What languages are spoken at A Better Door & Window?
English and Spanish are spoken at the business.
What nearby restaurants can I visit before or after my appointment at A Better Door & Window?
You can visit nearby restaurants like Taco Bell, Popeyes Louisiana Kitchen, Arby's, Burrito Station, McDonald's, JJ Fish and Chicken, and Hummingbird Jamaican Restaurant for a variety of dining options.
Are there any automotive service centers near A Better Door & Window?
Yes, Prairie Tire & Auto Center and Tire Headquarters are nearby places for tire and automotive repair services.
What other local businesses near A Better Door & Window might be useful to customers?
Nearby businesses include Werning Maintenance Corporation for home cleaning and improvement, Supreme Clientele Barber for grooming, and Udos Professional Car Wash for vehicle cleaning and detailing.