Coles County Sanitation & Recycling

Reviews

• SS

  Stephanie Stone

  Oct 18, 2025
  1.0
  They totally missed our trash two weeks into having their service and now I have trash piling up. Would not recommend this trash service. That’s not really the way to keep a customer. And I’m sure you guys will tack on some kind of bs fee even though you’re the ones that missed our trash.
• BD

  Brenna Drumm

  Jun 5, 2025
  1.0
  Our trash has been not picked up for weeks at a time and on multiple occasions. As well as leaving bags in the bottom of the can. Trash is backed up and I'm trying to cycle it out faster but hard to do when it's not getting picked up. (I'm in a duplex and the trash is billed to the landlord. The payments are made and I know because the other half gets theirs picked up
• MB

  Mickey Bland

  Mar 6, 2024
  1.0
  We had forgot to change our autopay card so they took our can which is understandable. After paying and getting it setup right it took multiple calls and missing 2 pickups before they finally brought us another can. Shannon, the office person, is so rude. I don't know if she is an owner in someway or what but she definitely needs a class in customer service. Her heavy sighs and rudeness on the phone does nothing to help their business. Time to look into other options for trash pickup in Charleston. I will say that the guys working the trucks are great and we've never had any issues with them.
• AK

  April Karrick

  Oct 5, 2023
  5.0
  Weve been with this company for years. They have been short handed before, but they have gone beyond to make sure our trash has been picked up---apologozing for the inconvenience. I can't fault them if employees don't show up to work. ( This happens in a lot of places anymore.) They have always made sure the trash is picked up soon. They have also picked up an occasional bag with our trash containers.with no complaint. Prices have been less than other carriers and MUCH EASIER to contact with any concerns than other carriers we've known in the past.
• HB

  Holly B

  May 29, 2019
  1.0
  The person at my apartment building was late on paying so out of all the options available they believed the best would be to come get the trash bins with trash bags in them but in the course of doing that dump the trash all over the yard. Then were very unprofessional

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