Business Details
About
PlumberElectricianHVAC ContractorSewer Cleaning CompanyExcavating Contractor
Bradbury Plumbing, Heating, Air, & Electrical provides commercial and residential HVAC installation services, HVAC repairs, HVAC maintenance, Mitsubishi ductless mini-split services, and indoor air quality services to Kankakee, Will, and Iroquois counties, IL, and the surrounding counties. We're open 24/7.
Location
Bradbury Plumbing, Heating, Air, & Electrical
4150 N 10000W Rd, Bonfield, IL
60913, United States
Hours
Reviews
4.6
285 reviews
5 stars
254
4 stars4
3 stars1
2 stars4
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful nature of the staff, particularly mentioning the responsiveness of the dispatcher, Shelbie.
Timeliness
Many reviews highlighted the quick response times for service calls, with technicians often arriving the same day or within a few hours.
Professionalism
Technicians were frequently described as knowledgeable, professional, and courteous, providing thorough explanations and quality work.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, citing high service charges and unexpected costs, suggesting the need for clearer communication regarding estimates.
Overall Satisfaction
Despite some negative feedback, the majority of reviews reflected a high level of satisfaction with the services provided, recommending the company for future needs.
- DMdeneen messineoJan 5, 20265.0Excellent service! Called on a Sunday answered right away then came out and did a estimate. Was so surprised for it being a Sunday. The next morning 3 guys came and installed the on demand hot water unit. So happy with everything. Would 100% recommend. Will definitely be calling in the future for any equipment fixes or maintenance. Great job guys!!!!
- CGChris GipsonDec 20, 20255.0Furnace died Friday morning, they had a tech out that morning to give the bad news. Another pair of service techs came out that afternoon for estimating a new furnace and John installed it the the following morning at a fair price.
- TJTiffanee JolyDec 13, 20252.0I never leave negative unless warranted . I called Bradbury first a few months ago to give estimate on a water heater . One tech came out , told me no need to get vented , buy what we want so we did. I never heard from office so when I called to see when they were coming I was asked what we purchased and was told that will not work . Needless to say we had to go back to store and spend $600 more . They sent another tech of course and a few other suggestions the first tech gave , this one said no , no need . Fast forward to this week, my furnace making noise . So I call them again. They come right out same day , I am told furnace old , prob heat exchanger , more than likely don’t make it but office will check on part and we will call you . If not we can replace a furnace as soon as tomorrow . That was 3:30 Friday. He turned furnace off and told me not a good idea to turn on in case of Carbon M. No call back until 26 hours later with a text , I heard you want a price on a new furnace . Nothing about the part or anything . Meantime we had another company come at 7 am Saturday and guess what , was not the heat exchanger . Yes furnace is old but it was what I told him it was , the drain issue , condensation … thought I would give them another chance after a few screw ups and no more . I was told 135 for visit , he didn’t do anything and charged me $185 ! Most expensive tech call I have had for nothing .. company today charged me $85 … get more than 2 estimates but ask how much !!! They are relying you will call them back ..sorry Bradbury , I gave you two chances .. maybe you need better technicians or don’t try and sell something to someone they need just yet . You left me hanging with furnace off for 24 hours in this cold thinking I would get a call right back .. glad I didn’t wait
- SBShawn BeierDec 11, 20255.0My furnace went out recently, and Bradbury Heating was absolutely incredible from start to finish. When I called, I spoke with Shelby and Gina—both were so kind, patient, and genuinely helpful during a stressful situation. Within just 30 minutes, they called me back to let me know a technician was already on the way. Toree arrived and was absolutely the best! She was friendly, professional, and clearly knew exactly what she was doing. In less than 20 minutes, she had my heat up and running again. I couldn’t believe how fast and efficient the entire experience was. I’m beyond grateful for the amazing team at Bradbury Heating. Outstanding customer service and top-notch technicians—highly recommend!
- MPMyron PedanticNov 30, 20251.0Something has changed at Bradbury. Last year I suddenly got the bright idea to have my outside AC unit cleaned before summer began. I had used Bradbury and I met the young man that identified himself as the owner. Bradbury gave us very good service. A different young technician showed up this time. I told him that I just wanted the exterior unit cleaned as it was visibly obstructed with leaves and yard debris. After a short while the young man appeared at my door. His attitude was apologetic and he made some grim predictions because the unit in question was, like me, old. Our furnace was new, but the AC was not. It still worked and adequately cooled our home. We briefly discussed his opinions and I paid for a successful cleaning. Several days later, after noticing longer run times to cool our home, cool air stopped flowing from our vents. For the first time ever, the unit was running but cycling room temperature air. I called Bradbury. A different tech appeared After a few minutes, the technician told me that my system was “empty “ and that he refilled it with product that he had with him. The second tech did not charge me for the visit and the unit has worked fine ever since. Recently I was awakened very early on a weekend by a very cold house. I called Bradbury about 6 am on a weekend. No answer. Again at 6:30. No answer. After trying other contractors, i tried Bradbury again. A young lady answered and pretended that she didn’t understand why no one answered earlier. Then I received an anonymous text also pretending to inquire about the situation. That was it for me. Stupidity, incompetence, and really trying to prove that you just don’t give a damn has convinced me that the young man I met once upon a time no longer exists. I don’t believe that my business going elsewhere nor this review makes any difference to Bradbury. I expecting an angry anonymous text in response. Caveat Emptor. Buyer beware.
Frequently Asked Questions About Bradbury Plumbing, Heating, Air, & Electrical
What services do you offer?
We provide a full range of services, including plumbing repairs and installations, HVAC system maintenance and repairs, and electrical services such as wiring, installations, and inspections.
How do I know if I need repairs or maintenance?
Signs you may need repairs include leaks, unusual noises, poor heating or cooling, and frequent circuit breaker trips. Regular maintenance is recommended to prevent these issues and ensure efficient operation.
Do you offer emergency services?
Yes, we're open 24/7 for plumbing, HVAC, and electrical issues. If you experience a sudden problem, don’t hesitate to contact us anytime!
How can I maintain my systems to avoid costly repairs?
Regular maintenance, such as changing filters, checking for leaks, and scheduling professional inspections for plumbing, HVAC, and electrical systems, can help prevent major issues and extend the lifespan of your equipment.
Are your technicians licensed and insured?
Yes, all our technicians are fully licensed and insured, ensuring that they are qualified to handle your plumbing, HVAC, and electrical needs safely and effectively.
What services are offered by Bradbury Plumbing, Heating, Air, & Electrical?
They provide plumbing repairs and installations, HVAC system maintenance and repairs, electrical services including wiring, installations, and inspections, as well as Mitsubishi ductless mini-split services and indoor air quality solutions.
Are emergency services available?
Yes, Bradbury Plumbing, Heating, Air, & Electrical operates 24/7 and offers emergency plumbing, HVAC, and electrical services.
How can I tell if I need repairs or maintenance?
Signs include leaks, unusual noises, poor heating or cooling, and frequent circuit breaker trips. Regular maintenance is recommended to avoid these issues.
Are the technicians licensed and insured?
Yes, all technicians at Bradbury are fully licensed and insured to handle plumbing, HVAC, and electrical needs safely and effectively.
What are the usual hours of operation?
Bradbury Plumbing, Heating, Air, & Electrical is open 24 hours a day, 7 days a week.
Where is Bradbury Plumbing, Heating, Air, & Electrical located?
Their address is 4150 N 10000W Rd, Bonfield, IL 60913, USA.
Which areas and towns does Bradbury Plumbing serve?
They serve Kankakee, Will, Iroquois counties, and surrounding areas including Bourbonnais, Bradley, Aroma Park, Coal City, Braidwood, Channahon, Gardner, Herscher, Momence, Shorewood, St Anne, Wilmington, Chebanse, and Ashkum in Illinois.
What payment options are accepted at Bradbury Plumbing, Heating, Air, & Electrical?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Can you tell me about nearby amenities or stores I can visit along with Bradbury Plumbing?
Near Bradbury Plumbing Heating & Air, customers can visit SPI Storage, which includes a furniture and building supply store. This can be convenient if you need storage solutions or building supplies before or after your service appointment.
How can knowing about nearby places like SPI Storage help when visiting Bradbury Plumbing?
Knowing about SPI Storage nearby can help customers coordinate their visits by combining trips for HVAC or plumbing services with picking up furniture or building supplies, saving time and effort.