Wm. Masters, Inc

Reviews

• LR

  Logan Reed

  1 day ago
  1.0
  The quoted estimate differed significantly from the final bill without prior clarification.
• DG

  David Gab

  1 day ago
  1.0
  I was overcharged for parts that I later found were significantly cheaper elsewhere.
• SH

  Steve Henry

  Feb 25, 2026
  5.0
  I recently had an issue with my 20 year old furnace and decided that I wanted a new one that matched my Trane Air Conditioner. I called Wm. Masters, Inc and had them come out for an estimate. They came out promptly the next day and gave me an estimate. They were not a hard sell and were no pressure in their approach. i felt their professionalism shine through. I decided the estimate was fair and within my budget and I made a deposit later in the day at their office outside of Bloomington. I had been gone only a few minutes and got a call from Masters, Inc. to set up my appointment to install the furnace the very next week. What a surprise! The time passed quickly and on the day of the install, they came promptly around 8 AM and 4 trucks pulled up outside. I was very impressed, and pleased how friendly they all were. In no time at all the old furnace was sitting outside on my lawn and I barely heard them all morning as they put in my new Trane furnace. Jordan and Tanner worked like the team that they were. They were capable and professional. By 1:10 pm they were finished and cleaning up after themselves. I must say this. I had no idea there were businesses that were this professional in this day and age. I totally trust them and will call them if I ever have any issues or needs with my HVAC System. If a business could earn more than five stars, The Wm. Masters Company would certainly earn more. Thanks to Jordan and Tanner and all of the professionals and plumbers who came to install my Trane furnace and new humidifier. You did one stand up job!!! I could not be more pleased with the entire service team. You are truly genuine professionals. It is clear to see how you care about what you do. You are all an asset to your company. Steve D. Henry - LeRoy, Illinois
• JM

  Judy Mowery

  Feb 7, 2026
  5.0
  This past week I was awakened to the alarm of my C/O detector going off at 2:30 AM. After checking to make sure it wasn't low batteries and it was for real, I left and went to a family members house and first thing in the morning called and the RTFPD send one of the firefighters over with the meter and sure enought there was Carbon Monoxide readings from all my registers. New furnace !!! I decided to get 3 bids- I needed the bid to check 3 boxes =new furnace, a financing option(great timing right after Christmas), and since I was out of my house I needed it done as quickly as possible. Shawn contacted me right away, was very professional, and got back to me with all the boxes checked ! This happened early Monday AM and by Thursday afternoon I was back in my house. Zac and Gage came down Thursday morning and did their job. They both were friendly, professional, and mindful of my house putting down a mat for going in and out. They kept updating me on their progress and when they were done, did a "walk through" with me. I am very happy with Masters and will recommend them! Thank ;you.
• JM

  JoEllen Myers

  Feb 5, 2026
  5.0
  Wm. Masters has been our plumbing, electrical and HVAC service provider for many years. Kyle came out today and changed a few water valves, repaired a toilet and installed a new sump pump. He was professional, courtesy and efficient. I would highly recommend this company/technician to anyone.

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