Customers consistently praised the friendly and professional service provided by technicians, highlighting their willingness to go above and beyond.
Response Time
Many reviews noted the quick response times for service requests, often receiving same-day service.
Professionalism
Technicians were frequently described as knowledgeable, efficient, and courteous, contributing to a positive customer experience.
Value for Money
Customers appreciated the fair pricing and transparency in service costs, often mentioning competitive rates and good value.
Communication
The business received positive feedback for effective communication throughout the service process, including appointment confirmations and technician arrival updates.
RJ
Robin Jeffrey
4 days ago
5.0
Every time a Master Brothers technician has come to our home they have been on time, pleasant and knowledgeable. They will do above and beyond what was needed. I’m so glad my son referred them to me!
LL
Leo
Dec 29, 2025
5.0
The woman who answered the phone, Ginger, went above and beyond to help get a technician out right away when a tree fell on our garage and cut out power/heat to our freezing house. The technician, Jake, was quick, professional, and friendly, and the process and price were both fantastic. I will be using this business for years to come.
JR
Jim Ratchet
Dec 24, 2025
5.0
Our water heater failed. Master Brothers was recommended by a friend who has a plumbing issue. They sent Bill over, their plumber. Bill was awesome. Super friendly, super knowledgeable. He diagnosed the issue, and went over my options. Most companies would have tried to push me hard into buying a new water heater. Bill was honest, which is a quality that is hard to come by these days. He said that he could fix it, which would cost a little less than half the cost of a new water heater, he could replace it, or he could upgrade the system (we are thinking about switching to tankless in the future). Right now, right before Christmas, we opted for the fix. Bill came back and handled the fix, replacing basically everything except for the tank. Now I have plenty of hot water again.
Having good employees like Bill makes all the difference. Now, when HVAC goes (it’s super old), I know who I can call, who I can trust. When a friend asks if I know of a good company, I will refer them to Master Brothers. Thanks again!
GG
Gail
Dec 19, 2025
5.0
We always have excellent service with Masters Brothers. They responded to our current need and addressed it the same day during a very busy season. Our technician, Jake Gonsalves, was excellent! He was very professional, friendly, and efficient and really went the extra mile! We highly recommend Masters Brothers!
AA
Amy
Dec 10, 2025
5.0
In August we noticed our A/C starting to leak in our basement. We called Masters Bros. to see what our options would be for how to best repair. Andrew explained to us a few options and we ended up settling on an entirely new high efficiency HVAC since our furnace also was close to needing replacement. Landon and Cole had it installed in a day. They even came back to reroute our pipes to drain in a different location, and routed our thermostat to run without battery replacement (which we didn’t know was a thing after living in our home for four years). Everyone we interacted with was very professional and thorough in their work. We’ve had our HVAC a few months and have already noticed a change in the quality of air from both A/C and heat. We’ve also noticed a significant difference in our energy bills. We are so glad for our new HVAC system and even happier with choosing Masters Bros!
What types of services does Masters Brothers provide?
Masters Brothers offers electrical, heating, and air conditioning services including generator installation and maintenance, furnace and air conditioning installation and repair, humidifier service, indoor air quality equipment service, and both residential and commercial electrical contracting.
What are the operating hours of Masters Brothers?
Masters Brothers operates 24 hours a day, 7 days a week, from Monday through Sunday.
Where is Masters Brothers located?
Masters Brothers is located at 4109 Wicker Road, Bloomington, IL 61704, United States.
How can I contact Masters Brothers?
You can contact Masters Brothers by phone at +1 309-661-0400 or email at masters@mastersbros.com.
Since when has Masters Brothers been in business?
Masters Brothers has been in business since 2006.
Does Masters Brothers offer generator-related services?
Yes, Masters Brothers specializes in Generac generators, whole house generators, portable generators, home backup power, generator installation, service, and maintenance.
Are there other service providers near Masters Brothers?
Yes, nearby service providers include SBC Heating and Air Conditioning for HVAC and plumbing services, DH Pace Garage Doors of Central Illinois for garage door services, and Tesla Service Center for automotive needs.
What recreational facilities are near Masters Brothers?
Nearby recreational facilities include Bloomington Tennis & Turf Center, Bloomington Tennis Center, and Hit 6 Baseball Academy, which customers might enjoy before or after their visit.
Are there real estate services nearby Masters Brothers?
Yes, there are multiple real estate agents and agencies nearby such as Tim Tyler Real Estate Agent, Mindy Ferrill at REMAX Rising, and BN Homes Group at EXP Realty Bloomington IL for those interested in local property services.
Does Masters Brothers have an online presence where I can learn more?
Yes, Masters Brothers has a website at https://www.mastersbros.com/ and a Facebook page at https://www.facebook.com/186189038099247 for more information and updates.