Bartlett Heating & Air Conditioning

Reviews

• HC

  Hector Cruz

  5 days ago
  5.0
  The two gentlemen came in and introduced themselves very cordial went into the basement. Removed the old furnace and installed the new furnace in a faster time than I thought it was going to take him thank you Bartlett heating and air conditioning to a job all done
• JC

  joe cunningham

  Nov 10, 2025
  5.0
  Best service around. Never push to upsell you. Furnace is 26 years old and we know it won’t last forever. It still running great and the simple say budget for a new one not you need one. A/C is under warranty with them and he changed out the capacitor because he didn’t like the way it looked. Always on time. Pricing is very competitive.
• AN

  Anne Nowak

  Nov 4, 2025
  5.0
  Very pleased with the quick and efficient service we have received from Bartlett Heating and Air! They were the most cost effective place to install a new furnace, humidifier and A/C unit last year and our furnace check up and service this week was fast & thorough with all necessary supplies available! We would highly recommend them to anyone needing HVAC services.
• TD

  Tom Driscoll

  Nov 2, 2025
  5.0
  These days, spending money on your house whether for a planned project or unplanned repair, finding a business that you can not only trust to do the work but also offer the customer experience that at least matches and at best exceeds your expectations is rare. Shoddy roofers dumped, roofing, siding, and materials into our AC unit causing a cyclone of bad & carless decisions by our roofing company clanged around damaging the coil and fan, spewing what it could up through the top. The costs and stress of the roofing work had already put us past the scope of what were prepared to handle. Fortunately, before I could yet again look up at the sky and ask why every contractor brought bad luck, I pulled up Bartlett’s number. We had used them for a furnace check earlier in the year. They picked up immediately, & listened. Not, ‘you’re matter is important to us…you’ll hear back in a few days.’ They were as concerned about what had happened, not just through our long ordeal with the roofers but for the AC unit they installed. Bartlett said they would have someone come out ASAP as our roofer wanted to open the AC himself so that he could inspect and clean it on his own. That wasn’t going to happen. Vince came out and assessed the unit and cleaned it out. He was extremely helpful in going over the damage to our unit that was only about 7 years old, asked what our intentions were as far as if we were looking to repair the unit, live with the damage to it, or replace it. He explained and fairly documented each option going over the pros and cons of each taking into account our current indoor equipment, ductwork, and performance expectations. His documentation helped us work with our roofer to understand the cost of their damages. We made the decision that repairing the damaged unit would be much of the cost a new unit would be. Vince had given us multiple options for our budget with zero push to sell us any of them. He continued to be transparent on each choice. We decided on a new Lennox 4-ton unit with matching evaporator coil. As Vince had been, every person from Bartlett whether on the phones or those that arrived for the install treated us like we were part of their family and respected our house as such. The install team was great and made sure any changes to our ductwork/etc we understood especially since the new unit is the new R454B type which required some additional required sensors, etc. After install, I had some questions on the unit and its efficiency due to confusing government energy guide labeling and Vince spent an entire weekend making sure everything was correct. Because a larger unit was installed, some things had to be modified for the indoor coil and space to make some of the changes was limited. Vince took the time to come out and look at everything and listen and came up with a plan to make everything as perfect as possible. I do not know any other business or company that would without hesitation take the time to even consider doing that. Within a day, he had a team come out and make some adjustments and even upgrade our humidifier with a new model that not only performed better but does not leak and have all the other problems the former unit had by design. This team took their time to make everything not just fit but to work better than the old equipment could ever have done. I kept waiting for the other shoe to drop only because of the terrible time we’d had with the roofers and any other company that serviced or replaced anything in our house. Before they left, they made sure to ask if everything looked good, the install\cleanup\etc. I actually smiled and told the technician that it all looked amazing and like someone that cared did all the work. A very long story short, if you through need or desire to change HVAC equipment or service any of it, do not hesitate to call Bartlett Heating & Air Conditioning. They respond as quickly and with the care a family member would give you and your house and treat the smallest jobs with the same detail as the large ones.
• SM

  Susanne Medina

  Oct 20, 2025
  5.0
  Honest service repair department I was looking to have a A/C checkup/maintenance for my system, it is an older unit and has R22. I have had this done for a heating unit before and they looked at the air handler. My a/c unit is in the attic and I waited until it got cooler because it is really hot up there in summer. On 10/17 I had a different company come out and tell me it is low on coolant and this is why its not working. I said it has been working like a champ all summer. I just didn't know if maintenance was ever done on it. He said well, they were not making the R22 anymore and I need a new air conditioning system. I said R22 is still being sold and asked if I bought some could he put it in for me. He looked at me puzzled and said he never had anyone ask him that before and why would I want to do that. In googling for some installation companies I called Bartlett heat and air and talked to a service tech. He said they do have R22 for these older systems and that you cannot get a accurate reading of the coolant when weather is colder and it will read low. If my unit was working all summer it is probably fine. I am definitely giving Bartlett Heating and Air a call in the early summer to have this done again and check out the system.

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