Business Details
About
PlumberDrainage ServiceSeptic System Service
Prime Plumbing Provides Water Heater Services, Emergency Plumbing Service, Septic Tank Installation, Drain Cleaning and Appliance Installations to the Caldwell, Idaho area.
Details
- Onsite servicesAvailable
Location
Hours
Reviews
4.9
751 reviews
5 stars
730
4 stars7
3 stars2
2 stars3
1 star9
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as friendly, knowledgeable, and professional, providing clear explanations and maintaining cleanliness during service.
Timeliness
Many customers appreciated the prompt response times and timely arrival of technicians for scheduled appointments.
Service Quality
Overall service quality is highly rated, with many customers expressing satisfaction with the repairs and installations performed.
Communication
Customers noted effective communication regarding service details, pricing, and follow-up, contributing to a positive experience.
Pricing Concerns
Some reviews mentioned concerns about pricing clarity and perceived high costs, indicating a need for better transparency in billing.
- JCJulie CunningtonNov 14, 20255.0Guy worked on our water softener system; all systems working and his explanations are so welcome. We went from stinky, non-working system to a silent supporting system - everything working as intended. Thank you Guy.
- TDTaryn DuffyNov 13, 20255.0The service was absolutely wonderful! Customer service was great, installers were fast and polite, and Guy was very friendly and knowledgeable!! We absolutely recommend them.
- ALAndy LauritzenNov 12, 20255.0I called Prime Plumbing for a leaky valve under the sink, and that I couldn’t find the water shut off in our new-to-us house. Martin came and figured it out immediately! Not only did he replace the valve and supply line, but schooled me on our water softener (which we’d never had before) and gave tons of easy to understand explanations and advice. Prime Plumbing and Martin for the win.
- LKLinda KNov 5, 20255.0The plumbers were friendly and answered questions. They were on time and left everything clean. Guy came by during the installation of the ROs and softner. He took the time to go over everything I needed to know and answer questions. Definitely will reach out to them in the future.
- SBSandra BowmanNov 4, 20255.0We were very happy with the service we received. He arrived promptly and was very friendly. He was conscientious about keeping our house as clean as it was when he arrived. He explained each step of the process very clearly and made sure I was ok with everything he proposed. The process was quick and easy, and I would definitely call them again.
Frequently Asked Questions About Prime Plumbing
What services does Prime Plumbing offer?
Prime Plumbing provides comprehensive plumbing services including leak detection, drain cleaning, water heater services, sewer repair, hydro jetting, repiping, water filtration and softening, fixture installation, and emergency plumbing. Our services cover both repair and installation of various plumbing systems, including tankless water heaters.
Are you available for emergency plumbing?
Prime Plumbing offers round-the-clock emergency plumbing services. Our team is available 24 hours a day, 7 days a week, including holidays, to address urgent plumbing issues in Nampa and surrounding areas.
Do you handle both residential and commercial plumbing?
Yes, Prime Plumbing caters to both residential and commercial plumbing needs. We provide our services to homes and businesses throughout Caldwell and the neighboring communities.
Do you charge a dispatch fee?
A dispatch fee is applied to all new service calls. This fee covers operational costs such as fuel, insurance, and vehicle maintenance. The exact amount is communicated to customers when they schedule their service.
When is payment due?
For residential services, payment is required upon completion of the work. Certain projects may necessitate a 50% deposit before work commences.
How can I prevent frequent drain clogs?
To minimize drain clogs, refrain from disposing of grease in sinks, utilize drain screens, and schedule periodic professional cleaning services like hydro jetting to maintain clear pipes.
When should I replace my water heater?
Water heaters typically have a lifespan of 8-12 years. Consider replacement if you notice signs such as rusty water, leaks, or insufficient hot water production.
Is it safe to use chemical drain cleaners?
Chemical drain cleaners are not recommended as they can damage your plumbing system and are harmful to the environment. Professional cleaning methods or mechanical solutions are safer and more effective alternatives.
Why does hiring a licensed and insured plumber matter?
Engaging a licensed and insured plumber ensures that your plumbing work is completed safely and correctly, minimizing the risk of property damage and potentially hazardous plumbing malfunctions.
Do you offer free estimates?
Prime Plumbing provides complimentary estimates for numerous services, particularly for substantial repairs and installation projects.