Bosso Lights

Reviews

• TQ

  Tyrone Quist

  Apr 3, 2026
  1.0
  Josh Burns has been horrible to work with after he gave us a Quote. We wanted to get the permanent lights done for the quote he emailed us but won’t get back to us to get the contract done. Hope the owner of the business sees this and realizes what Josh Burns is doing to the business with future clients. Please avoid this business/Josh Burns. I really would like to Talk to Josh Burns Manager. He just talked to me on the phone and is now Harassing me. He has the worse customer service I have ever had.
• GP

  Greg Plummer

  Mar 25, 2026
  5.0
  Alex and Hunter were very thorough in their installation at our home. They showed up on time, got to it and finished in 6 hours. From what I saw, they worked non stop and at the end cleaned my property and left it better than theybfound it. After they were done, both Alex and Hunter explained the app to Laura and me and were patient and knew the ins and outs. Gave us some suggested dos and don’ts. While doing our install, measured neighbors next to me and across the street. I would recommend them and your company without hesitation !!!
• KL

  Kenneth Leytem

  Mar 14, 2026
  3.0
  My wife and I installed the Bosso Permanent Home Smart Lighting system almost one year ago. The system’s cost is far from inconsequential, so we completed the installation in three phases. We purposely waited until now, after using the system, to give our honest review of the installation, day-to-day use and operation, cell phone application integration, and customer service. Under optimal conditions, the lighting system is wonderful. The phone app offers incredible control over the lights, with a staggering selection of displays available. We initially purchased the system with Christmas lighting in mind; however, it quickly expanded to a variety of day-to-day accent lighting and lighting options for just about every event and holiday imaginable. Contact with Customer Service representatives began as warm, person-to-person interactions with reasonable timelines. Over time, we observed operational changes that devolved into unanswered telephone calls, resulting in delayed, unhelpful responses delivered only via text or email. Customer service acts with indifference toward customers’ needs, whitewashing its own shortcomings in ensuring timely personnel availability for repairs. When they do respond, it’s with an abundance of word salad, foot-dragging, hollow promises, and no actionable results. Lack of transparency in communications is an issue for their business. When repairs eventually do occur, the repair technicians are professional and competent, but in short supply. Equipment seems to be another problem. As is the case with many areas today, ours is experiencing growth that requires infrastructure upgrades, leading to brief neighborhood power outages while work is underway. We have had three short outages (under 10 minutes) since the system was installed. Each caused some problems with our system. Bosso’s response to these issues has been nothing short of horrible, with extended periods when portions of our Bosso lights stayed out for weeks. In closing, the lighting system is great when it works as planned, but the company lacks customer support, organized personnel, and integrity related to communications. One is left feeling held hostage to a company whose system is too expensive to abandon, too good when it works properly, but too unreliable to feel anything other than dread with every power outage.
• MJ

  Mike Johnson

  Mar 13, 2026
  5.0
  Alex and Hunter are great installation/representatives for Bosso Lighting. They called ahead to let me know they would be a little late Informed me prior to beginning that there was one location that a bit of wiring would be visible but blend in with my trim color. And found a better location for the control box to be mounted. My new permanent accent lightning looks great. There is a myriad of preset lighting options and you can create your own custom lighting.
• TP

  Terri Peresan

  Mar 6, 2026
  5.0
  We contracted with Bosso Smart Lighting permanent lighting for our home. Very happy with the anesthetic appeal in the daylight and night; love all of the options 😀. Alex and Hunter were exceptional with the installation as they were thorough, respectful, and attentive to our requests & property anesthetics. They were great in their tutorial of how the app works--I've already have my lights scheduled for several settings and holidays. Highly recommend Bosso and this installation team!

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