Bell Hardwood Floors

Reviews

• TS

  Terrell Smith

  Nov 5, 2025
  5.0
  Their workmanship and professionalism are superior. They are punctual. They are pleasant to work with, and we have been pleased with their expertise over the years.
• JK

  Jessica Kellett

  Sep 24, 2025
  1.0
  Extremely Disappointed – Poor Product & No Customer Service I strongly advise against working with Bell Hardwood Flooring in Idaho Falls. I purchased and installed Hallmark Alta Vista engineered hardwood through them in 2023, and both the product and the service have been deeply disappointing. First, the flooring has not held up. Dozens of chips appeared during installation—a red flag—and within less than two years, many more have developed. The wood has also developed a dirty-look in the most trafficked areas of the house. For the price and promises about this "premium" engineered hardwood, this flooring should have been far more durable. Second, Bell has visited my home four times regarding these issues, yet no actual repairs have been provided. For example, the product originally used to seal these chips is the wrong color and makes these spots stand out; they need to be redone. Each visit has resulted in empty assurances with no follow-through. Third, I later discovered from Shaun at Bell and a Hallmark representative that the floors must be treated with a special wax-based cleaner to avoid drying, cracking, and dirt settling into the wood. This was never explained during purchase. Instead, I was told to clean with water or water and vinegar, which I did (and it voids the warranty). I was also told by the Hallmark representative that the wire-brushed texture makes the floors more difficult to maintain and less durable—again, a fact that was never explained prior to my purchase. I focused on how we can move forward together to fix what we can and prevent further damage. I worked with Shaun to outline a plan: I would cover the cleaning and resealing (with Hallmark verbally offering a product discount on the resealing product), while Bell would take care of filling the dings and replacing several boards. This work was supposed to take place in spring 2025, yet after multiple follow-ups including coming into their store, there is simply no follow-through. I haven’t received a call back, let alone a cost estimate, in over six months. I have been more than reasonable and patient throughout this process, but my patience is gone. One of the main reasons I chose Bell was their emphasis on warranty and customer service. In reality, the warranty is weak and the service is absent. Bell Hardwood has failed to deliver on their sales-pitch promises.
• DA

  Daisy Axmaker

  Sep 21, 2025
  1.0
  Nasty owners, nasty company. Steer clear
• SP

  Sherrel Passmore

  Aug 15, 2025
  5.0
  Love how my floors turned out!
• KW

  Kathy Wirth

  Jul 11, 2025
  5.0
  Breylin and Mason did an amazing job refinishing our floors. From the start they were professional in every way--courteous, respectful, knowledgeable, diligent, and demonstrated an attention to detail with excellence. It's hard to say enough superlatives about these two brothers! Their work ethic would make any business proud.

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