Bell Hardwood Floors

Reviews

• ER

  Erica Rutter

  Jan 29, 2026
  1.0
  Once they have your money, all customer service ends. Be cautious with this company. They do not take accountability for poor installation issues, and their installation team lacks attention to detail. Their team damaged an area of my home, and then after I paid refused to make good on the repair, despite initially admitting fault and guaranteeing repair. Bell Hardwoods should be a premium company, but they way they treat their customers and the service they provide is the reason for my 1 star. It’s disgusting and un-American. If Bell Hardwoods decides to fix the damage they caused to my home, I will happily change this review to be more positive.
• EJ

  Eric Janes

  Jan 29, 2026
  1.0
  We hired Bell Hardwood Floors for a hardwood flooring installation totaling approximately $26,000. What followed was a complete nightmare. Defective boards were installed throughout the floor. When this was brought to their attention, Bell Hardwood Floors refused to replace the defective material and instead offered to fill visible defects with wax. That is not an acceptable or professional repair and does not correct the problem. During the installation, significant damage was also caused to our kitchen cabinets. At Bell Hardwood Floors’ request, I obtained a written repair estimate from a qualified cabinet refinishing professional. The estimated cost to properly repair the damage is approximately $12,000. After receiving the estimate, the owner, Johnathan, stated the amount was too high and then said they would deny responsibility for the damage entirely, despite admitting he is not an expert in cabinet refinishing. All of this is documented. The estimate came from an actual expert. Refusing to accept professional documentation while disclaiming expertise is not ethical or responsible business behavior. As a disabled veteran, I expected honesty, accountability, and basic professionalism. Instead, I was met with deflection, refusal to stand behind workmanship, and an apparent attempt to avoid responsibility once damage was discovered. I am now left with no option but to pursue legal action. Take your money elsewhere. This company is not worth the headache, the financial risk, or the stress that comes when something goes wrong.
• TS

  Terrell Smith

  Nov 5, 2025
  5.0
  Their workmanship and professionalism are superior. They are punctual. They are pleasant to work with, and we have been pleased with their expertise over the years.
• SP

  Sherrel Passmore

  Aug 15, 2025
  5.0
  Love how my floors turned out!
• NP

  Nancy Pivik

  May 19, 2025
  5.0
  The Bell Hardwoods staff was professional and answered all our concerns and questions. Jake and Nate arrived on time daily and took the time to make sure work was completed to high standard of quality.