Business Details
About
Elevator Service
TK Elevator is one of the world’s leading elevator companies in service, repair, modernization and new construction, ensuring high levels of customer service globally from our extensive network of about 1,000 locations. TK Elevator became independent after separation from the thyssenkrupp group in 2020. The product portfolio ranges from standardized elevators for low-rise commercial buildings to highly customized solutions for skyscrapers. TKE – move beyond.
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- Onsite servicesAvailable
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- JBJohn BOct 31, 20251.0I am a facilities manager with a strong trades and management background with over 40 years experience. Through the years I've dealt with several elevator service companies and up until recently, TK Elevators stood head and shoulders above the rest. About 3 years ago I took over an institutional facility with several elevators and they were under contract with another service provider. At the end of the contract the work was posted for RFP's and TK Elevators was the successful contractor and secured the current maintenance agreement. Since then I have made 6-8 calls to their service dispatch call center only to be extremely frustrated and disappointed due to the lack of comprehension of the English language by the call center operator. Apparently, since the last time I called the TK Elevator service call center a few years ago and today, they have outsourced the work to a company in the Dominica Republic. Out of the 8 calls I've made thus far, only one was answered by someone that I could easily understand, and also didn't need me to repeat the same sentence 4-5 times in order to place a call. And even when the call was placed, I later found out that the information in the ticket was not even close to what I had said. When I brought this to my account manager's attention, he said that I wasn't alone, and this was the common theme with all his customers. For this reason alone, TK Elevators is failing miserably. This must be remedied sooner than later.
Frequently Asked Questions About TK Elevator Des Moines
Can TK Elevator repair and maintain any brand of equipment?
YES. TK Elevator can maintain and repair any brand of elevators or escalators, any place at any time.
How can I get a quote for a service agreement on my elevators/ escalators?
Visit our contact us form to be connected to a sales representative at your local office. https://www.tkelevator.com/us-en/service-areas/ia/des-moines
What types of elevator and escalator brands does TK Elevator Des Moines service?
TK Elevator Des Moines can maintain and repair any brand of elevators or escalators at any location and any time.
How can I request a service agreement quote for my elevators or escalators from TK Elevator Des Moines?
You can request a quote by visiting the contact us form on their website to connect with a sales representative at the local office: https://www.tkelevator.com/us-en/service-areas/ia/des-moines
What are the business hours for TK Elevator Des Moines?
TK Elevator Des Moines is open Monday through Friday from 8:00 AM to 6:00 PM and closed on Saturdays and Sundays.
Does TK Elevator Des Moines offer emergency support or 24/7 services?
Yes, they provide 24/7 support contracts to ensure elevator service anytime it's needed.
Where is TK Elevator Des Moines located?
It is located at 4671 121st St, Urbandale, IA 50323, USA.
What elevator-related services does TK Elevator Des Moines provide?
They offer elevator modernization, installation, door lock monitoring, code compliance, parts, design, repair, maintenance contracts, planning, replacement, connected services, and escalator modernization among others.
Are onsite services available at TK Elevator Des Moines?
Yes, TK Elevator Des Moines has onsite services available.
Can you name some businesses near TK Elevator Des Moines that customers might visit before or after their appointment?
Nearby businesses include Security Equipment, Inc., Strauss Security Solutions, Marco Technologies, CVS Health, and Kaplan University.
How might nearby security companies like Security Equipment, Inc. and Strauss Security Solutions benefit customers of TK Elevator Des Moines?
Customers can coordinate building security improvements alongside elevator services by partnering with nearby security specialists such as Security Equipment, Inc. and Strauss Security Solutions.
What nearby educational institution can customers find near TK Elevator Des Moines?
Kaplan University is a nearby educational institution that customers might visit in the Urbandale area.