Business Details
About
Flooring ContractorTile ContractorCarpet InstallerWood Floor Installation Service
The Flooring Guys provides outstanding flooring services to the Des Moines, IA area.
Location
Hours
Reviews
4.8
573 reviews
5 stars
543
4 stars7
3 stars3
2 stars7
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the responsiveness and professionalism of the staff, particularly highlighting individuals like Logan, Sean, and Ashley for their helpfulness throughout the process.
Installation Quality
The installation teams received high marks for their efficiency, professionalism, and attention to detail, with many customers expressing satisfaction with the final results.
Communication
While many reviews noted excellent communication, some customers experienced issues with follow-up and scheduling, indicating a need for improvement in this area.
Product Quality
Customers were generally pleased with the quality of the flooring products offered, although there were a few complaints regarding specific installations and product performance.
Timeliness
Most reviews highlighted timely project completion, but a few customers reported delays and scheduling issues that affected their overall experience.
- TMTrenton Minteer2 days ago5.0I love the flooring guys and let’s just say I am now a lifetime customer and I will makes sure my kids kids kids kids kids are also lifetime supporters of the flooring BEASTSS!!!
- MRMandy Richey2 days ago5.0Andy in sales is great! He is very knowledgeable, I would highly recommend him and the Flooring Guys!
- AWAlesha WilhiteDec 31, 20255.0Recently worked with The Flooring Guys to replace current LVP and carpet with new LVP throughout. Logan was great to work with and very responsive throughout the entire process. He knew we wanted to get it done quickly and had a crew out to complete the job in less than 1 week. Install went great and have nothing but good things to say about the process! Highly recommend!
- HMHeather MoenDec 20, 20255.0We could NOT have has any better luck with The Flooring Guys!!! Andy was fantastic to work with, very flexible, knowledgeable and helpful. The installers were so friendly and did such a great job! I would recommend them to anyone!
- BCBrook CulbertsonDec 19, 20255.0Amazing experience with Flooring Guys! Our home needed sub floor repair that was completed and looks better and feels more sturdy than ever. We appreciate the extra work to make our investment long lasting. Highly recommend!
Frequently Asked Questions About The Flooring Guys
How do I clean my new floor?
Each flooring manufacturer provides specific maintenance and care instructions on their website for your new flooring. We invite you to contact our team or visit our store, and we'll be happy to guide you to the appropriate resources for your particular flooring type.
Do you offer any warranties for your work?
We certainly do. Every product available in our flooring store comes with a manufacturer's warranty, ensuring you have peace of mind with your purchase.
Are you licensed and insured?
Yes, we are fully licensed and insured. Our team brings over 25 years of flooring installation expertise to every project. With more than 21,840 flooring installers in the United States, it's crucial to choose a business with the right credentials. The Flooring Guys stands out as a reliable choice. We invite you to visit our store to explore our extensive selection of carpet, hardwood, and vinyl plank flooring options.
Do you offer financing?
Yes, we do. Our flooring store provides financing options through Synchrony. We encourage you to contact The Flooring Guys for more detailed information about our financing plans.
How do I clean my new floor purchased from The Flooring Guys?
Each manufacturer has a website with maintenance and care recommendations. You can call or visit The Flooring Guys to get directed to the appropriate website.
Does The Flooring Guys offer warranties on their flooring products?
Yes, each product carried by The Flooring Guys has a manufacturer warranty.
Is The Flooring Guys licensed and insured?
Yes, The Flooring Guys is licensed and insured.
Does The Flooring Guys provide financing options for flooring projects?
Yes, financing is offered through Synchrony Home.
What hours is The Flooring Guys open to serve customers?
The Flooring Guys is open Monday through Thursday from 9:00 AM to 6:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 2:00 PM. They are closed on Sundays.
What types of flooring products are available at The Flooring Guys?
They offer a variety of products including carpets, granite, hardwoods, laminate, limestone, marble, natural stone, slate, tile, travertine, and vinyl planks.
Which services does The Flooring Guys specialize in?
They specialize in floor installations, repairs, sales, luxury vinyl tile and plank, wood flooring, tub surrounds, tile sales, slate and travertine flooring, natural stone flooring, laminate flooring, hardwood flooring, glass product installation, cork flooring, carpeting, bamboo, and backsplashes.
How can I get a free estimate from The Flooring Guys?
You can call The Flooring Guys or visit their website at https://www.flooringdesmoines.com to request a free estimate.
Are there any automotive services near The Flooring Guys that I can visit while waiting?
Yes, nearby automotive services include Wolfe's Back Road Customs LLC for brake service and repair, Wolfies Tire & Auto for tire services, and Johnson Auto Repair for oil changes. These can be convenient spots to visit while your flooring estimate or installation is underway.
What nearby stores or amenities can I visit around The Flooring Guys location in Johnston, IA?
Nearby you can find Casey's General Store for pizza, convenience items, and gas, Blue Rhino Propane Exchange if you need propane, and LibertyX Bitcoin ATM for quick cash access. These make it easy to combine errands or grab something while visiting The Flooring Guys.
Can I visit a gym or sports facility near The Flooring Guys for a workout before or after my appointment?
Yes, The BAR Performance Gym is close by and offers gym, sports, and fitness instruction services, perfect for a workout session around your flooring appointment.