All American Exteriors

Reviews

• MH

  Mark Hoffman

  Nov 19, 2025
  4.0
  UPDATE: Changed rating from 1 to 4. Rebel did call me after I posted this review. Seems the only staff member I could reach turned out not to have been the model employee as his resume proclaimed. Let's leave it at that. Rebel is trying to make my order 'right'. EARLIER: Paid a deposit in July for two patio doors. Was told "three weeks" to make the doors then would be put on the install schedule. Three weeks later, "the doors are here and there are eight installs ahead of you". A week later, 'doors are not here because they didn't have the locks for them'. ?? Where'd they go from being 'here' a week earlier? Since then, the only contact has been from me calling them (one way) and being told, nope, locks not in yet - locks not in yet. After three months of 'not in yet' I said if I can't speak to Rebel in the next three days I want my money back. Well guess what? Again, no calls, no updates, only excuses. Now been waiting more than three weeks for the refund. "She sent it in the mail" and I'll personally drop of a check by Friday afternoon". Guess what? No check, no calls, only more excuses, "I didn't get the chance to make it there and I'm stuck out of town on a sales call." Un-huh. Next step - and it's not like they haven't been warned - civil suit will be drawn up by my attorney. I get it, some delays are unavoidable. But the radio-silence from All American is far from what I consider good customer service. And the willful withholding of my deposit being returned only leads to this review. Would rate negative stars if I could. PS - several sites, including their own say they accept credit cards. I tried to use my Visa and was told we don't accept them any longer, the bank cancelled us. I would have had the credit card company cancel the order and refund my deposit. But now I wait for a check that may not be delivered. (Marvin was more than willing to drive to pick up my deposit check, but the refund? Nope. Hence, lawsuit soon pending.)
• AM

  Andy Mitts

  Aug 12, 2022
  5.0
  Was able to get class 4 shingles in a few days and installed right when they came in. Very polite crew
• CA

  Carolyn Ashby

  Apr 21, 2022
  5.0
  Work was done in good time. Crew was very conscious of keeping things cleaned up when they put on my new roof.
• PS

  Pamela Smits

  Jul 27, 2021
  5.0
  I called to get a quote on our roof due to hail damage. The same day I received the quote and the new roof was on in two days. Great and friendly service!
• JT

  John Thompson

  Nov 9, 2018
  5.0
  Honesty and Integrity to an unmatched level. The business gets attacked to punish the patriots that run the firm for standing up to the local political system and bad reviews are posted by folks with no business relationship. “A man does what he must-in spite of personal consequences, in spite of obstacles and dangers and pressures-and that is the basis of all human morality.“— John F. Kennedy

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