Mixed reviews on customer service; some found staff friendly and helpful, while others reported poor communication and lack of follow-up.
Professionalism
Many customers praised the professionalism and expertise of the technicians during installations and repairs.
Pricing Transparency
Several customers expressed dissatisfaction with unclear pricing and unexpected charges, leading to frustration.
Installation Experience
Overall, installation experiences were positive, with many customers satisfied with the quality and efficiency of the work done.
Refund Issues
Some customers reported difficulties in obtaining refunds or dissatisfaction with partial refunds after service disputes.
DF
Dan Froh
Oct 15, 2025
1.0
I had these guys come out to a old house we just bought because the power went out in the upstairs and basement. The rep told me I needed $4000 worth of work to get the power back on. I figured out the problem myself and fixed it with $10 worth of fuses. They agreed to give me a refund but it took 3 weeks to receive because they mailed me a check to my home address but not my mailing address and it was returned. It was only a partial refund of $600 so I am out $400 with no repairs at all being done. I regret calling them and never will again. Buyer beware. Get a second opinion.
Attempts at calling me a liar and the 'threats' they accuse me of are unfounded. They are mad I posted on tiktok about them and after they posted a picture of my home online, I asked them to forget my address and leave me alone and I mentioned that I would forget their addresses also. These people should be arrested and put out of business for theft in my humble opinion because all I got was robbed of $400 for an issue that I fixed with $10 worth of fuses. I just want them to leave me alone now but they continue to harass me. I posted a complaint on the BBB. Every time they do something, I do something back. They are not BBB accredited. I am well within my rights to go to anywhere I choose as well as post as many times as I see fit. I will fight back against these people and their nefarious ways for as long as it take to be victorious. I am Publicly demanding the cease and desist instead of escalating. I will not be harassed or lied upon. They accuse me of threats but no threats of violence or property damage have been made, if they have, publish them. They say they gave me a refund implying a full refund, but is was a 60% Refund. Read between the lines. They posted a picture of the outside of my home online without my permission so I looked up their addresses which are publicly available online. I have not taken pictures of any of their homes and published them online or even been out there. They never even said they were sorry. An apology and a prompt and full refund would have left me satisfied and not feeling the need to post a review.
Sincerely,
Daniel Froh
Stay Home Foster Parent of 2 children
CM
Cindy Miedema
Sep 30, 2025
5.0
The sales person was pleasant,the service install team was great .Had a whole home generator installed .
SJ
Seven Jackson
Sep 26, 2025
5.0
Electric Doctor is hands down the best in the QC! Their team is professional, reliable, and always goes above and beyond to get the job done right. They respond quickly, explain everything clearly, and make sure you feel confident about the work being done. If you’re looking for top-notch service and electricians you can truly trust, Electric Doctor is the only name you need to know in the Quad Cities!!!
BM
Brenda Mayfield
Sep 14, 2025
5.0
Very Professional and courteous. Answered all my questions on a home generator. We had two great technicians, Kurt and Grant. They did an excellent job and clean up when they were done putting in our Generac Home Standby Generator. Highly recommend!
HD
Hanna “Han” Decker
Jul 9, 2025
5.0
I could not be more pleased with these fine folks. I had been without air conditioning for 3 days. From the secretary this morning that was so incredibly helpful to the amazing technician Mr. Pat. Mr. Pat was very courteous and let me know that he was running a bit late which is completely understandable as they were working me in. Mr. Pat was so easy to work with. He put me at ease immediately. Clearly communicated what the problem was had everything fixed in less than an hour for a more than reasonable fee. I can tell these folks truly care about their customers. They will be my first call for anything electrical related and they should be your first call as well. Thanks again, Hannah
What products and services does Electric Doctor specialize in?
Electric Doctor specializes in generators including Generac, whole house generators, portable generators, and home backup power. They also provide electrician services as well as generator service and repair.
Where is Electric Doctor located?
Electric Doctor is located at 9050 N Harrison St, Davenport, IA 52806, USA.
What are the business hours of Electric Doctor?
Electric Doctor is open Monday through Friday from 7:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
How can I contact Electric Doctor for service inquiries?
You can contact Electric Doctor by phone at +1 563-823-4188 or email at Service@electricdoctor.com.
What payment options does Electric Doctor accept?
Electric Doctor accepts American Express, Cash, Check, Discover, Financing, MasterCard, and Visa as payment methods.
When was Electric Doctor established?
Electric Doctor was established in 2007.
What makes Electric Doctor unique in their service approach?
Electric Doctor is known as "The doctor that still makes house calls," offering personalized and on-site electrical services.
Are there any notable nearby places to Electric Doctor for visitors?
Yes, nearby places include Davenport Municipal Airport, The Brewed Book - Coffee Shop & Used Book Store, and Living Yoga Quad Cities, which might be of interest to customers before or after their visit.
How can Davenport Municipal Airport assist customers visiting Electric Doctor?
Davenport Municipal Airport is close to Electric Doctor and can facilitate travel for customers flying in, making it convenient for those coming from other regions.
What local amenities near Electric Doctor offer relaxation or shopping opportunities?
Customers can visit The Brewed Book - Coffee Shop & Used Book Store for coffee and books or Living Yoga Quad Cities for yoga and active life activities, both located near Electric Doctor.