FIRST ONSITE Property Restoration

Reviews

• CC

  Cheyne

  Jan 30, 2026
  3.0
  Update: After speaking with Scott Watanabe, we reached a mutually agreeable resolution to address my concerns. __________ Look elsewhere if you need water damage restoration. Using this company was like having a second job with the amount of time I had to spend hounding them to get them to do theirs. This company did not meet a single timeline they set. - Their Project Director told me it would take 48-72 hours to get an estimate to submit to insurance. After I followed up because they missed that deadline without telling me anything, the same Project Director told me it would instead take 1-2 weeks. - They required a deposit before they would schedule any restoration work and told me I’d get an invoice by the end of the next day. By the end of the next day, I received nothing, not an even an update to say the invoice was taking longer than expected. - Their Project Director told me the repairs were minor and should be done within a day, but it took 3 days to finish, and would've taken longer if I wasn’t so sick of their company that I told their technicians to forget it and leave after seeing the piss poor job they did trying to correct the bad repairs they had done previously. After restoration work began, this company’s technicians did a disgustingly terrible job. - They purchased the wrong color paint despite me telling them the paint information and exact location where the original paint was purchased, then painted stupidly obvious stripes in the wrong color up and down my walls. - When they came back to fix the mismatched paint, they tried to gaslight me by claiming it was the correct color and that they didn’t paint a wall at all despite very obvious stripes in the wrong color going down it. Some of the walls they painted stripes down did not even have to be painted, and I had to call the paint manufacturer to confirm and put in an order for the correct paint myself despite it being First Onsite’s job to obtain supplies. - They told me they would paint my entire wall to fix their use of the incorrect paint and to ensure there was no color mismatch. After they were done, I asked them if they painted the entire wall and they said “yes” even though I could clearly see lines on the walls where they stopped painting. - On top of all that, there were gaps between doorframes and the walls, rough edges on door frames that weren’t sanded, caulk that was overflowing onto the doorframes and walls, obvious brush strokes and paint drips, overpainting onto areas that did not need to be painted, and an entire host of other issues. The foregoing doesn’t even touch on: - Their Project Director missing obvious water damage when he did a walkthrough of my condo, including doorframes that were swollen to approximately twice their normal size on the bottom 5-7 inches; - The snarky message from their Project Director who missed every deadline he set, and who told me the repairs should cost less than $2,000 before giving me a written estimate for more than $2,700; - Their mitigation team showing up at my condo without warning on a work day; - Their technicians not replacing items and not doing work that was clearly outlined in my estimate; and - Their Account Executive pretending to want to resolve these issues then not following up after I responded that I was available to discuss via phone and did not want to go back and forth over email. Please RUN AWAY FAST from this company. Water damage is already stressful, you don’t need to add to that stress by dealing with an incompetent, unscrupulous, and untrustworthy restoration company.
• MK

  Mark Kwiatkowski

  Dec 18, 2025
  1.0
  They quoted 2 weeks to complete the project. Months later, they abandoned the project without any communication. I had to hire someone else to complete the job. They damaged my brick wall when they repaired a lattice fence attached to it.
• JA

  JOSEPH AGUON

  Jul 11, 2023
  5.0
  As the General Manager of a high-rise condominium, I had the opportunity to collaborate with First Onsite Property Restoration, and I am thrilled to provide a glowing review of their services. The staff members at First Onsite Property Restoration truly exceeded my expectations, and I want to highlight their positive attributes. First and foremost, the professionalism and expertise displayed by the staff were exceptional. They demonstrated a deep understanding of property restoration in a high-rise setting and showcased their extensive knowledge throughout the entire process. Their ability to navigate the complexities of our condominium was impressive, and they ensured that all necessary protocols and regulations were followed diligently. One of the standout qualities of the staff at First Onsite Property Restoration was their commitment to exceptional customer service. They understood the unique needs and concerns of our residents and worked diligently to address them. Their friendly and approachable demeanor made them a pleasure to work with, and they consistently went above and beyond to ensure resident satisfaction. The attention to detail exhibited by the staff was outstanding. They conducted a thorough assessment of the damage, considering both the immediate and potential long-term implications. Their comprehensive plan and meticulous execution left no room for error, providing reassurance to both myself and our residents that the restoration process was in capable hands. Another aspect that impressed me was their efficiency and ability to work within tight timelines. As the GM, I understand the importance of minimizing disruptions for our residents, and the staff at First Onsite Property Restoration fully grasped this as well. They promptly mobilized their team, worked diligently, and completed the restoration project within the agreed-upon timeframe, all while maintaining a high standard of quality. In summary, I cannot speak highly enough of the staff at First Onsite Property Restoration. Their professionalism, expertise, commitment to exceptional customer service, attention to detail, and ability to work efficiently within tight timelines are qualities that make them an invaluable partner for high-rise condominiums. I wholeheartedly recommend their services and look forward to working with them again in the future.
• MB

  Michael bravo

  May 11, 2023
  5.0
  Great Experience working with First Onsite. Daira my account manager was very responsive and attentive to my residents needs. She broke it down step by step and answered any questions they had. Their guys were respectful of the property. Great Service. Would Recommend!
• CI

  Charles Ioane

  Apr 11, 2023
  5.0
  Our partnership with First Onsite Property Restoration stems from servicing our clients when a disaster occurs. Their professionalism from the initial call for assistance, to the mobilizing of their respective teams promptly, to addressing our client's situation in a timely and respectful fashion is one that provides us with the assurance and security needed knowing that our clients will be looked after in their time of need. We've had to call First Onsite for just about every job imaginable and not once have we been let down. No job has been too small or too large for the team at First Onsite. Special shoutout to Daira Carrillo for ALWAYS being available to take my call at odd hours of the night! In following up with our clients, things that have been appreciated are: -timeliness of response -courteous, respectful and informative team members -team members being professional and well skilled -consistent updates throughout the job -fair pricing -attention to detail We are very pleased and satisfied with First Onsite’s amazing team of professionals. They are a trusted partner and we would highly recommend their services.

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