Hawaiian Carpet One Floor & Home

Reviews

• SM

  Sandra M.

  Sep 5, 2025
  5.0
  Incredible Customer Service!!! Worked with Danielle at Hawaiian Carpet One in Kahului. Her service was outstanding—very hands-on, consistent with follow-up, and quick to solve issues. Nate and the rest of the staff were also very helpful and reliable. The whole team is trustworthy and focused on making sure everything turns out right. Excellent experience. Strongly recommend.
• AP

  An Pan

  Apr 24, 2024
  5.0
  Excellent customer service from Danielle and Nate where we bought tiles and carpets. Reasonable prices and good selection.
• JJ

  Janice

  Apr 13, 2024
  1.0
  Dani at Carpet One upsold me on the Grout for my tiny shower and soap trough. He spotted a good mark when I came in without my contractor. He was very eager to help me and offered to figure the amount I needed on a 26x54' shower and a 12inchx76inch soap trough. The total was $668.64. When I questioned him about the price and amount needed, he said, "don't worry, you can always return what you don't need". I thought that was way too much product but he convinced me that it wasn't. He seemed honest, so I took him at his word... Big mistake! A professional would have known that there was no way I needed all of that epoxy grout. Strange how all the "friendly, helpful, honest' people did a 180 when I showed up this week to bring back the unused product...with my receipts. Dani said he would not give me anything back one the return, but one of the women gave me $279 back on my card. This amount also included a return on a different invoice of the trim that goes arount the edge. I wouldn't recommend this place to anyone who is not a professional. In my experience, the general public, especially women, are not in a consumer safe zone. This is not Lowes or Home Depot. You have to be ware of the friendly helpers who upsale and then deny deny deny...maybe they are stock holders or are working on commission. In my opinion, this was not operating in " Good Faith" I asked to speak with an owner or manager and Dani said I could speak to him. I have the picture of the invoice and of the shower.
• MR

  Matthew Roberts

  Feb 7, 2022
  5.0
  These guys know their stuff! Been going here for 9 years and will continue to. Thanks for your great customer service everyone!
• RS

  Robert Swiss

  Aug 13, 2020
  5.0
  From the front to the back, all of the employees here are so helpful, courteous & eager to help, even to carry stuff. They are stocking what the pro's need consistently and have done a great job remodeling and organizing to assure we have quality products available and a quality experience there. Thank You!

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