Wren Kitchens

Reviews

• RR

  Rea

  1 day ago
  5.0
  A huge thank you to Olivia Falkingham at Wren Kitchens for all her help! She was absolutely lovely from start to finish and made the whole process so much easier. She was always happy to answer our questions, offer advice and supportive with everything. She genuinely cares about her work and her customers and we are so excited for our new kitchen thanks to her! She is a real credit to Wren Kitchens
• DA

  Doug Alley

  3 days ago
  2.0
  Ordering the kitchen was a dream. Really exciting designing it with the designer. Couldn’t have been happier with the service. That’s the good part. The rest has been a disaster. They came out to measure the kitchen and sent me wrong size units. The quart measuring was all wrong with misaligning worktops and a cooker hob that is not central to the e tractor and they never once took any responsibility just blaming my builders who had nothing to do with the issues. Would not use them again, especially for the quartz worktops. Very very disappointed. They have caused weeks of delay and caused me many other issues as I’m whee chair bound and disabled.
• MP

  Mustafa-Wasim Peerzada

  Oct 7, 2026
  1.0
  We had our first appointment with Eloise on 29/08. She helped us with the process and designing our kitchen. Deposit was paid on the same date to get the prices locked as Eloise said there are further promotions going on so its better to put down a deposit. First survey was booked in for 01/09 which was carried out by Ibrahim. He took his time and made sure all measurements were accurate. After this we had to book another measurement as we were in the process of renovating our kitchen and had to remove 2 walls to make it bigger. Another surveyor was sent on 02/10. Appointment was booked for 12-1 but the surveyor (Noah) came at 2. I explained him that the measurements needed to be taken for the larger kitchen now but the windows from one wall that are about to be removed can be excluded from the measurements (this wouldnt have affected the walls length at all). He was taking the measurements incorrectly which I noticed a few times and informed him that the measuring tape is not straight and there will be a discrepancy in the measurements. This is where things take a turn. Once the measurements were sent to Eloise whom I had to chase and then had to go to the showroom & she saw the difference in measurements as well and assured me that another measurement will be booked in as she was unaware of who Noah was and asked around her other members and they were also unaware of him. Its been 5 days now that I have been following up on her to get this sorted, I went into the showroom again to make sure the issue is being resolved and surprisingly Eloise wasn’t in the showroom after emailing me that she will get this sorted at the utmost priority. Anyways I had a chat with Keiran who also saw the difference in measurements and was shocked to see that the windows are apparently smaller in Noahs survey compared to Ibrahim’s even though they haven’t been altered. I have pressed this issue and Eloise assured me that delivery will be done week commencing 12th of October but I am still yet to get another measurement booked in. Do not get attracted by their showrooms their customer service is not upto a standard it should be. You are paying thousands of pounds for a kitchen and this is the kind of service you get? Just wondering what will happen once the kitchen is installed and you need after sales services. Seriously thinking of cancelling my order now rather than going through this painful process.
• UI

  Umut Seyfi Isik

  Sep 22, 2026
  1.0
  Unprofessional company. They made wrong measurements and they sent wrong items they wasted my time and I tried to solve all the problems by myself, no one back to you.
• AD

  Al Dervin

  Sep 14, 2026
  1.0
  Our experience has been pretty poor to say the least and I'm writing this before the kitchen has even been delivered yet. I fully expect a myriad of issues when it does considering how the process has proceeded thus far. Issues we've faced: - Left first meeting believing things were included in the price that were not (both me and my wife had the same impression) - 2 Wren recommended fitters couldn't get a single quote over to us in the space of 2 months. We eventually found our own who did it in 2 days. - Additional slot for microwave that I emailed the branch manager about and our designer was copied in to have not been included in the final order. Was simply forgotten about it seems. - Rang up, paid, booked delivery slot. Found out a week before the slot that this booking wasn't finalised for some reason and 6 calls with various departments later no one has provided an explanation as to how this happened. Had to endure an £80 skip cancellation fee and a conversation with a very, very frustrated kitchen fitter. As I said, this is all before it even arrives. I wholeheartedly recommend you use another company or if you must use Wren, another branch. It's been a painstaking and stressful experience. Edit: Install took place and as expected there were issues. - Cabinet was the wrong length meaning a panel had to be cut to make it fit. - Vent hole that designer assured us would be hidden is very obviously not hidden - Upstand doesn't come up to window. It's what we would have wanted but were never asked. Apparently you have to ask specifically or that's what you get. - There's a big gap between two of the cabinet doors. Wren suggested adjusting them but they are simply too short. Nothing we can do. Wren have agreed to refund a couple of items totalling around £300. On a kitchen that cost in total well into double digit thousands of pounds it doesn't fix a thing but that's all you'll get. Overall would never, ever even think about using them for anything again.

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