Magnet Kitchens

Reviews

• JR

  Jesse Robinson

  Aug 15, 2025
  1.0
  Avoid Magnet – the worst customer experience we’ve ever had. I would give zero stars if I could. We purchased a full kitchen from Magnet (Swansea branch), including their own installation service. This should have been stress-free. Instead, it’s been an ongoing nightmare of delays, broken promises, poor workmanship, and appalling customer service. The Problems: • Units fitted incorrectly and needing to be taken down and refitted. • Extractor incorrectly specified, refunded only after their error. • Multiple missed or delayed appointments, including waiting in all morning with no fitter or communication. • Property left messy every day by the original fitter. • Branch Manager swore in our home, blamed the fitter (appointed by Magnet!), made inappropriate comments (including “stress is the new bad back” about his staff), and took no responsibility. His appearance and demeanour were unprofessional and gave us even less confidence in the branch. • Constant poor communication – we were told in writing the fitter was booked for a certain date, later denied by Magnet as if it was our misunderstanding. After months of this, Magnet’s idea of compensation was just 10% of installation costs (£449.68) as a “goodwill gesture” – despite works still being incomplete, the complete failure to deliver the service promised, and the significant disruption to our lives. We’ve raised this with the Furniture & Home Improvement Ombudsman and will be pursuing a Section 75 claim. If you value your time, your money, and your sanity – do not buy a kitchen from Magnet. They fail to take responsibility for their own appointed fitters, hide behind policies, and treat customers with contempt once they’ve taken payment.
• TK

  Timothy Knight

  Jun 28, 2020
  5.0
  From start to finish an absolutely great service. We had been looking at a sigma kitchen and decided to speak to these guys before proceeding. So glad we did. We have had almost exactly the same kitchen, if not a little better and all at exceptional value for money. The kitchen has been in 6 months now. Martin provided us with a great service from start to finish. Nothing was too much and he offered sound advice on when and where to compromise on design for functionality and vice versa. Glad to say thattthat changes suggested worked perfectly and the kitchen is so easy to work in. Really really pleased with the end result. Thank you all.
• KO

  Kate Osborn

  Jul 6, 2018
  1.0
  Terrible service. Ordered my kitchen January still not complete. They say they will phone you and they don't. Quick to take money. Previous manager called me Babe. Very unprofessional. Avoid at all costs please. x
• CI

  Chr Is

  Dec 21, 2016
  5.0
  Great kitchens at great prices

Frequently Asked Questions About Magnet Kitchens