Magnet Kitchens

Reviews

• CD

  Chloe Deacon

  Aug 7, 2026
  3.0
  We had a really mixed experience with our new Magnet kitchen. The initial design process with Tiffany was excellent. She was knowledgeable, helpful and made the planning stage straightforward and enjoyable. Unfortunately, things went downhill once the kitchen was delivered. We discovered numerous small but essential items were missing, including fixings and other components needed for installation. Trying to get these replacement parts from the branch has been a slow and frustrating process. We've had to repeatedly chase for updates, incorrect parts have been sent, and we've dealt with multiple different members of staff, making communication inconsistent. What was particularly disappointing was being told that parts had been posted a week earlier, only for them to arrive the following day with a next-day delivery label. Experiences like this left us feeling that communication wasn't always honest or transparent. While none of the issues were major individually, the cumulative effect has significantly delayed our joinery work, slowed the renovation, and postponed our ability to move back into our home. It's a real shame because the design experience started so positively, but the after-sales service has unfortunately let the overall experience down.
• DK

  Dan Kibby

  Mar 17, 2026
  1.0
  We visited the Magnet Kitchens showroom in Lichfield and initially had a good impression. Helen was friendly and helpful, which made the experience seem promising. Unfortunately, everything after that was completely unacceptable. We booked a home measurement, only for it to be cancelled 45 minutes before the appointment. We were told they would be in touch to rearrange—no one bothered. After a week of silence, we had to chase them ourselves to book another date. Amazingly, the exact same thing happened again. Another last-minute cancellation, this time just over an hour before the appointment. Two wasted days, zero communication, and no accountability. If they can’t organise something as basic as attending a pre-booked appointment—twice—there is no way I would trust them to manage and deliver a full kitchen project. Very poor service and a complete waste of time.

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