At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way.
Avoid kitchen installation package referred with fitter. Kitchen quality is excellent but try find own fitter.
My kitchen has been incomplete for 6 months now. Fitter does not respond to messages after payment made. 90% kitchen eventually done at a push. But a horrendous experience. Was advised to speak to Head Office who have now stated I am on my own on the matter despite their referral. I have read similar cases and all sound the same pattern. Disappointing response from Head Office, absolving of any responsibility.
May need to go down small courts tribunal process and other proceedings. Complete waste of our time for work which should have been completed in 2-4 weeks max. Now 6 months and still incomplete and the headache of correspondence. Did not want this.
PJ
Phil Jeffries
May 21, 2026
5.0
Dealt with Adam in wrens I must say from start to finish with new fitted wardrobes from design to delivery and fitting really first class
there fitter was excellent also priced up at howdens on a friends trade account wren a lot cheaper and better quality ,(HIGHLY RECOMMEND ) Fitter Peter Murphy excellent
KF
Kiera Facchini
May 8, 2026
5.0
Friendly staff, helped with any queries I had and gave me the comfort and support I needed to sort out a new kitchen, looks beautiful I'm so happy!
LT
Loriena Taylor
Mar 31, 2026
5.0
First class service from walking into showroom and speaking with my designer Lauren, to the delivery of my kitchen and the fitting of it by Steve and Gordon, service, cost, quality was exceptional, can't fault any aspect of my purchase experience with Wren.
Yes, we offer a free, no obligation design package worth up to �200. One of our surveyors will visit your home and take detailed measurements of your space which will be uploaded to our system. You will then meet your very own designer who will produce a 3D plan of your room based on your ideas. Speak to an advisor for more information.
How long does it take to get a Wren kitchen?
Once you have discovered your dream Wren Kitchen and placed your order, we will aim to deliver your kitchen within four weeks.
Who can I contact if I have an issue with my order?
In the unlikely event, there are damaged or missing items within your order, we currently have a lead time of up to 10 days for replacement items. Please report any of these issues through your Wren account which can be found on �My Account� page on the website or the Wren app. Please visit our website for further details.
What should I do if my appliance is faulty?
The warranty for your appliance is held directly with the manufacturer. If there is a fault with your appliance, please contact the manufacturer directly.
What type of payment methods do Wren accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by cash, cheque, or BACs, if you prefer.
How can I request a Wren Kitchens brochure?
You can pop into one of our showrooms where you can pick up a free brochure. Alternatively you can request one online on our website.
Do I need to book an appointment?
No, you do not need an appointment. Whether you are browsing for inspiration for your new kitchen or simply want to discuss your kitchen project with one of our advisors we will always have someone on hand to help. If you prefer to book an appointment, please visit our website.
Is the Wren kitchen design service free?
Yes, Wren offers a free, no-obligation design package worth up to £200, including a home survey and a 3D kitchen plan.
How long does it take to get a Wren kitchen after placing an order?
Wren aims to deliver your kitchen within four weeks after order placement.
What should I do if there is a fault with my appliance purchased through Wren?
You should contact the appliance manufacturer directly as warranties are held with them.
Which payment methods are accepted at Wren Kitchens in Sunderland?
Wren accepts major credit and debit cards including Visa and Mastercard, as well as cash, cheque, and BACs.
Do I need to book an appointment before visiting the Wren Kitchens showroom?
No appointment is necessary; you can visit anytime during opening hours, but appointments can be booked online if preferred.
What are the opening hours of Wren Kitchens in Sunderland?
Wren Kitchens is open Monday to Friday from 9:00 to 20:00, Saturday 9:00 to 18:00, and Sunday 10:30 to 17:00, with extended hours on certain holidays.
Does Wren Kitchens offer delivery services for their products?
Yes, Wren provides delivery services but does not currently offer in-store pickup or same-day delivery.
How can nearby Trimdon Retail Park be useful when visiting Wren Kitchens?
Trimdon Retail Park offers additional shopping amenities near Wren Kitchens, making it convenient to combine your kitchen visit with other shopping needs.
Are there other home improvement stores near Wren Kitchens in Sunderland?
Yes, B&Q and TradePoint are nearby home improvement and hardware stores that customers might visit during their trip.
What leisure or dining options are near Wren Kitchens Sunderland for visitors?
Nearby dining and leisure spots include The Kings Arms pub, The Lansdowne restaurant, and fitness centers like JD Gyms Sunderland, ideal for visitors before or after their appointment.
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