Wren Kitchens

Reviews

• AM

  Anastacia Mak

  Jun 2, 2026
  1.0
  If you can please avoid!!!!!!! Sales team, designer, manager and customer services are not helpful at all. Misleading process. Had the nerve to tell me I’m lying about my experience. Please DO NOTTTT!
• SY

  Steve Yates

  Apr 26, 2026
  5.0
  My wife and I couldn't have been more impressed by the fantastic assistance and helpful advice we received. New kitchen here we come.
• CP

  Charles Patterson

  Apr 8, 2026
  5.0
  Shelly at Shrewsbury was excellent, she coped well with multiple redesigns perfectly reflecting changes and new ideas. We've ended up with a really usable, great looking kitchen.
• TC

  Tracey C

  Apr 5, 2026
  5.0
  Good experience arranging fitted bedroom furniture at Wren Shrewsbury. Saw the design consultant Dean who was very polite, friendly and helpful. Saw him for an initial chat and he booked an appointment for a surveyor to come out and measure up within a few days. He also booked a return visit for us to go back to the showroom to design our bedroom the day after the surveyors visit. The surveyor was also polite, friendly and professional. He was very thorough making sure measurements were correct. We then went back to the showroom and saw Dean to design the layout. I was able to make a change a week or so later and then a templater came out to check measurements for the angled wardrobes for our sloping ceilings, and we finally placed the final order. I also received delivery and installation dates quite early in the process. The only issue we had was when the furniture was delivered. The delivery guys were polite and I received delivery updates etc and a call when they were nearby. However after taking the majority of the bedroom furniture upstairs, they did not want to take four pre-built angled wardrobes up to our bedroom, saying they were too heavy. I did question how would the fitter manage to take them up alone if they couldn't together, but the wardobes were left in our garage. Of course when the installer was then meant to come and install everything he didn't initially come on the day booked, a week later on a Saturday, saying he wouldn't be able to get the wardrobes upstairs alone. Exactly what I had said to the delivery guys! I couldn't speak to the customer service team at installations as they weren't open at the weekend, so I called the Shrewsbury showroom and spoke to the assistant manager Rich. He was really understanding and helpful and sent an email on my behalf to customer services. I also ended up having to put a complaint in with a customer service manager at installations about it as was unsure at that stage when the furniture was being fitted. The manager Rourke was actually very good and helpful and initially tried to arrange a delivery team to come back out and move the wardrobes upstairs. However the fitter then came out a couple of days later to start the installation and then he bought his son with him (who was training to be a carpenter at college) the next day to help, and they managed to get the wardobes upstairs. I was very pleased with the end result and the installer Lee was good, hard-working, very tidy and stayed very late in to the evening the last day to get everything completely finished, and he lived an hour and half away! Overall I am very pleased with the furniture, it looks great and is of good quality. I just think the delivery side of thing's needs to be sorted, because surely if bedroom furniture is being delivered, it needs to be delivered into a bedroom! Our installation was delayed 3 days because of the delivery. I found everyone at Wren polite and helpful though, especially the staff at Shrewsbury and Rourke the customer service manager.
• FF

  Fitness For Friends

  Mar 18, 2026
  1.0
  Worst service ever . The sales person convinced me to order the kitchen by saying it’s a DIY Job , I don’t need an installer . When the kitchen came I knew it’s a professional job , then I had arrange an installer. The measurements they took was wrong and no one takes responsibility for it . They say I had to take measurements by my own before signing the contract.

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