Dream Doors is the UK's largest kitchen facelift retailer. It began trading more than 25 years ago, and now has over 95 showrooms spread across the UK. The company's headquarters are in Brackley, while every other area is owned and operated by local franchisees. In dealing with a franchised outfit, our customers benefit from the quality and consistency of a national brand, while enjoying the personal approach of local business owners. Dream Doors is a full member of the British Franchise Association (BFA) and has recently won the Franchise Recruitment Award in the BFA's 'Franchisor of the Year' awards. The company has also won a record 8 Franchise Marketing Awards, beating international household names such as Subway and Papa Johns.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.