Toolstation Bedford

Reviews

• SS

  Sarah

  Apr 20, 2026
  4.0
  Always have everything in stock, and send a collection message quickly. Long opening hours. Seem to have a high turnover of staff?! Plenty of parking outside. Not a wheelchair friendly entrance.
• GC

  Graham Caspall

  Mar 23, 2026
  1.0
  Will NEVER shop at Toolstation again, because of one thing! Their so called "company policy" means they would not offer me a refund or exchange on the faulty Salamander shower pump I purchased from them. Bought the pump (straight swap for my existing one which was on its way out) on a Sunday afternoon, and on first run after commissioning it pissed water out the bottom of the hot-side pump housing and through my kitchen ceiling. Toolstations "policy" is that a Salamander engineer has to come out and inspect the part, then repair or replace as necessary. This "policy", according to the bloke behind the counter, also extends to many other high value items they sell. The fact that not offering a refund or exchange on faulty goods is in direct violation of the Customer's rights as per the Consumer Rights Act 2015 (just google it if you're interested) does not seem to bother them. After speaking with staff "unable to help" in my local store, I was advised to ring customer services which I did. Although sympathetic to the fact we're a household of 6 with only the one shower and no bath, they were equally unable to help, insisting I had to take it up with Salamander directly and constantly disregarding that my contract was with them, and THEIRS was with Salamander. After much back and forth and escalating, the thoroughly relieved lady on the phone (who was also very pleasant!) managed to get authorisation for a courier to pick the faulty pump up from my house after which they would process a refund. Bit ridiculous seeing as how I was sitting in Toolstation carpark at the time! But whatever. Thank you Helen (if you're reading this), you're a credit to your profession and Toolstation don't deserve you. The courtesy call back to confirm courier collection time was very thoughtful. I got a replacement pump from Screwfix who said they'd happily take it back if faulty. Fortunately, it appears to be fine so haven't had to test that promise.
• WW

  William Wynn

  Jan 1, 2026
  5.0
  Only place that had what I needed in stock, had to travel 25 miles to get it from where I was working, but definitely worth my time and effort. There for about 5 minutes on a click and collect. But got to say the Einhell drain unblocked is as good as the Milwaukee version but a fraction of the cost.
• AM

  Arthur Monk

  Oct 13, 2020
  4.0
  I tried to reserve on line nightmare would not accept password went to branch got what I wanted.On way home 1minute past 7 result
• SH

  Steve Hicks

  Jul 9, 2020
  5.0
  Perfect

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