Toolstation Bolton

Reviews

• DB

  David l Bacon

  Apr 6, 2026
  5.0
  Very good quality .
• JB

  J Bil

  Mar 4, 2026
  1.0
  Staff working there has lack of knowledge . No giving proper information .
• EH

  Emma Hughes

  Feb 22, 2026
  5.0
  Karen and Jason were really helpful when I went in with a list of things I needed. They helped me find the codes and I got sorted straight away. Went in the following day and Gail and Pam went out if their way to help me find just the right drill bit. Would definitely recommend this store and I’ll be using it again.
• JW

  Jonathan Wicklen

  Jan 23, 2026
  1.0
  Did click and collect and was told to join the queue as the staff member was on that till! What is the point of click and collect?
• TH

  Tasadduq Hussain

  Dec 8, 2025
  1.0
  The staff here are extremely unsupportive. Every time you ask for help, they just throw a catalogue in front of you and tell you to figure it out yourself. In comparison, Screwfix also has a digital catalogue, but their staff still help you find what you need and remain professional. The staff at this place seem unhappy, unmotivated, and unwilling to go the extra mile. They often have no information about deliveries. I purchased 7 radiators for £547 after being told they would all be delivered the next day (Saturday). Instead, I received only 4. When I went to the store to ask what happened, one employee had no idea where to look, and another told me they only knew that my order hadn’t been picked up yet—yet somehow part of it was delivered. He then told me the remaining radiators would arrive on Monday. On Monday, only one more radiator arrived. By the evening, I gave up and bought all seven from another local shop. I returned the 5 delivered radiators to this store, and that turned into another headache. They said they couldn’t accept the return unless I also brought back the free items that came with the purchase. I said they could just deduct the cost of the free items. The employee didn’t know how to do that. I suggested they create a new receipt for those items and charge me normally—he didn’t want to do that either. After insisting, he finally agreed, but made me pay separately because he couldn’t apply my refund money. Then, when I asked for my final refund, he said he couldn’t process it unless I brought back the undelivered items—which makes absolutely no sense. He told me I had to wait for them to be delivered, then bring them back to get my refund. What kind of system is that? There is zero customer support here. After this experience, I completely understand why people avoid this store and prefer others. Especially avoid delivery and ask refund policy before you place the order.

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