Wren Kitchens

Reviews

• RI

  Real Iloclom

  Aug 1, 2026
  5.0
  Great experience from start to finish. I got quotes from Hammonds and wren. The Hammonds person came out to my house and actually made me feel uncomfortable in my own home, quite a skill. The wren (Josef)gentleman was really helpful and made my vision a reality. The quality is outstanding and the fitter (Dan) was absolutely brilliant so the quality of the fit is perfect. I was kept informed every step of the way and from deciding to change my bedroom to it actually being changed it was literally 8 weeks. I’m a very happy customer (the photo doesn’t do the room justice)
• JB

  Jill Blissett

  Jul 30, 2026
  5.0
  Friendly couldnt do enough
• TJ

  Te4r r8 slinger2030 Jackson

  Jul 23, 2026
  1.0
  Beautiful showroom and glossy books but avoid avoid avoid!! Spent nearly £30k on 2 bedrooms and a kitchen. Delivery of wrong items was just the start, kitchen has faults in colour, tap has been fitted in the wrong place being unable to open the window. The after care is absolutely disgusting I am currently with formal complaints and then will be going to the ombudsman’s under the consumer rights act. Wanted to offer us £68 as a goodwill gesture for manufacturing faults and breaching building regulations 😂 laughing or will cry terrible service!!
• KW

  Kevin W

  Jul 16, 2026
  1.0
  Absolutely shocking! Could not care less about their customers. Having spent alot of money on our kitchen, trusting a well known company, the sink cracked when faced with hot water. When trying to speak to someone to get a replacement, I had nothing but blockers. Eventually, decided to send an email and took a week for someone to call back. The person I spoke to was incredibly rude and made it extremely difficult to order. I then had to wait 4 weeks for a replacement. After 4 weeks they have sent the wrong sink. I tried to call on saturday morning to find again, no one there to speak to. Tried the store who could not care less. I then had to email again to get an email response to say they will come and collect my sink, when is convenient. Still no plan to replace the sink with the correct one and no idea when I will hear next. Avoid this place!!
• AS

  Amy Sillitoe

  Mar 11, 2026
  1.0
  We purchased a kitchen from Wren along with their approved installation service, expecting a professionally managed and coordinated experience. Unfortunately, the reality was extremely disappointing and became a stressful, drawn-out process lasting months beyond the supposed “completion” date. The kitchen installation itself felt rushed and lacked attention to detail throughout. We experienced numerous snagging and workmanship issues, including unfinished areas, poor finishing, exposed edges, excess silicone, alignment concerns, loose/misaligned components and visible defects throughout the installation. Even basic finishing standards were poor, with dirt and debris left behind, including significant dirt build-up left on top of the integrated washing machine and additional cleaning required throughout the kitchen before it could even be properly used. Following completion, I then had to arrange my own electrician to investigate issues with the extractor fan and kitchen electrics. The electrician identified problems including the extractor cable having been left too long and interfering with the fan mechanism, alongside an incorrect 13 amp fuse being fitted which required replacement. Additional electrical works/checks were also required after the kitchen had supposedly been completed. One of the most frustrating aspects was the handling of supplementary works and installer conduct. Despite paying substantial additional installation/supplementary costs, concerns were repeatedly dismissed as being “between the customer and installer” rather than properly coordinated or resolved. I also raised concerns directly with the installer regarding additional tiling costs and unresolved issues, however these were not dealt with appropriately. The complaints process itself became exhausting. I repeatedly had to provide the same evidence, invoices, photographs and explanations to multiple different people within Wren, despite this information already having been supplied earlier in the process. Internal communication between teams appeared very poor, resulting in constant repetition, delays and further frustration. Whilst Wren eventually agreed to carry out a small number of remedial works, much of the experience felt focused on minimising responsibility rather than properly acknowledging the overall level of disruption, remedial work, inconvenience and additional costs incurred following the installation. Overall, the experience fell far below what I expected when spending a significant amount of money on a new kitchen and installation service. The kitchen design itself is nice, but the installation quality, aftercare and complaint handling unfortunately left a lot to be desired. I would strongly recommend that anyone considering Wren carefully researches both the installation process and approved installers beforehand.

Frequently Asked Questions About Wren Kitchens