Wren Kitchens

Reviews

• EP

  Elise Pike

  Sep 12, 2026
  1.0
  I designed and signed a contract for floor to ceiling fitted wardrobes, and was explicitly promised more than once that there was no scope at all for the design to change on the day. On the day, the installer said it isn't possible due to ceiling moulding (that they had pictures and measurements of when I designed them, and I had specifically flagged up myself). I was left with three 8ft 50kg+ unused installation parts and long poles that don't fit in a car and can't be collected by the council. It took over a month and a half for this to be collected, I was left for over a week at a time with no response. There was no accountability acknowledgement or apology for negating on the contract and coercing me into buying something they knew they couldn't fulfil, just corporate language about valuingy feedback and learning from it going forward. The collection people has to come two times because they only took half the unused parts the first time round, people designing these wardrobes don't know how they're fitted in practice, and there is a very real risk that you will pay thousands of pounds for something you never wanted.
• AA

  Aaruhi

  Sep 10, 2026
  5.0
  Never went inside
• GF

  G F

  Sep 8, 2026
  2.0
  At first, I was really impressed with Wren. Everyone we dealt with in the showroom was helpful, and the designer we worked with was professional and seemed to really understand what we wanted from our new kitchen. Unfortunately, once the kitchen was delivered, we discovered numerous problems. One of the biggest issues was that parts of both the kitchen and utility simply did not fit. Wren had sent a surveyor to measure the spaces before the kitchen was ordered, but these measurements were incorrect and a number of the units supplied were too large. We were then initially told that Wren would not replace them because it was apparently our responsibility to remeasure everything ourselves after their surveyor had been out, which I found extremely frustrating. The most disappointing issue, however, has been our larder. An 800mm larder was something I specifically wanted and was an important feature of the kitchen design. Our designer added one to the plan and told us it would be an 800mm larder in the Milano Infinity range. When it arrived, instead of one 800mm larder unit, we had been supplied with two separate 400mm cupboards. After several attempts to resolve this, we eventually spoke to our original designer, who told us there was “a way of joining them together to make a larder” and explained that Wren don’t actually make an 800mm larder in this range. He said he would find out exactly how it could be done and get back to us. Unfortunately, we never heard from him again. Thankfully, another designer in the showroom became aware of the problems we were having and genuinely tried his best to help. Thanks to him, Wren eventually agreed to replace the incorrectly sized units, and he also tried to source an alternative 800mm larder carcass which our original doors could potentially be fitted to. We really appreciated his efforts. Unfortunately, although well intentioned, that solution wasn’t possible either. Our kitchen is handleless and has a specific trim running around the units, so an 800mm carcass from another range isn’t compatible with the design. We have therefore been left trying to make the best of the two 400mm units by cutting out the internal centre panels and joining them together. Even then, there is still a large vertical trim running straight down the middle. This means we still cannot use the cupboard as a true 800mm larder or store anything wider than approximately 400mm inside it. This is particularly upsetting because the larder was one of the features I was most looking forward to in our new kitchen. Had we been told at the design stage that an 800mm larder was not available in the Milano Infinity plus range, we could have made an informed decision and either changed the design or considered another range. Instead, an 800mm larder was designed and sold to us despite the fact that Wren apparently does not manufacture one for our kitchen range. There were people at Wren who were extremely helpful, particularly the second designer who went out of his way to try to rectify problems that weren’t of his making, and I don’t want that to go unrecognised. However, considering the amount of money involved in purchasing a new kitchen, the measuring errors, the initial refusal to replace incorrectly sized units and, most of all, being sold a key feature that couldn’t actually be supplied have made what started as a very positive experience incredibly disappointing. I haven't name the designer as I don’t think that would be fair but it is someone from the Silverlink branch.
• RI

  Real Iloclom

  Aug 1, 2026
  5.0
  Great experience from start to finish. I got quotes from Hammonds and wren. The Hammonds person came out to my house and actually made me feel uncomfortable in my own home, quite a skill. The wren (Josef)gentleman was really helpful and made my vision a reality. The quality is outstanding and the fitter (Dan) was absolutely brilliant so the quality of the fit is perfect. I was kept informed every step of the way and from deciding to change my bedroom to it actually being changed it was literally 8 weeks. I’m a very happy customer (the photo doesn’t do the room justice)
• TJ

  Te4r r8 slinger2030 Jackson

  Jul 23, 2026
  1.0
  Beautiful showroom and glossy books but avoid avoid avoid!! Spent nearly £30k on 2 bedrooms and a kitchen. Delivery of wrong items was just the start, kitchen has faults in colour, tap has been fitted in the wrong place being unable to open the window. The after care is absolutely disgusting I am currently with formal complaints and then will be going to the ombudsman’s under the consumer rights act. Wanted to offer us £68 as a goodwill gesture for manufacturing faults and breaching building regulations 😂 laughing or will cry terrible service!!

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