Howdens - Moulton Park

Reviews

• AP

  Adam Pearce

  May 14, 2026
  1.0
  I recently worked with a customer for whom I personally carried out the site measure, prepared the design, and obtained pricing through my usual depot. I then sent the quotation and plans directly to the customer. Subsequently, the customer attended the Expo, provided my details and their address, and was directed to the Moulton branch rather than my usual branch. I received a phone call regarding this and explained that the project was already being managed and that no further action was required from their side. Despite this, the Moulton branch continued to pursue the quotation directly with the customer. My understanding is that this type of direct engagement with the end user is not permitted within Howdens’ procedures. The customer was then provided with an account by the branch despite not being in the trade, and was offered pricing that was reportedly better than standard trade rates and close to staff discount levels. Having reviewed the quotation further, I have also identified significant issues with the design and pricing provided by the Moulton branch. The quotation did not include worktops or end panels, both of which the customer confirmed were required and had been discussed previously. As a result of these actions, the Moulton branch has effectively cost me both this job and the opportunity for future work with this customer, directly impacting my business and income. I have raised my concerns with both the designer involved, Tommy, and the branch manager, Matt, yet the situation has still continued. Given the branch’s apparent pressure to meet targets, this behaviour appears highly unprofessional and, in my view, amounts to poaching work that was already being managed elsewhere. I find the entire situation underhanded and morally wrong. As a result, I no longer feel comfortable using the Moulton branch, even if doing so makes my own work more difficult going forward.
• SS

  Sammybird

  Feb 22, 2026
  5.0
  Fantastic got what I needed thank you so much
• CC

  Caz

  Jul 16, 2022
  4.0
  Staff helpful I do have a builder, however if you don't, they have a wall of local builders, as they only sell to trade Staff were helpful, although the show room area is small and I feel they could show more of what you can get to include inside your kitchen cabinets
• JN

  James Nicholson

  Mar 3, 2021
  5.0
  All staff extremely helpful, knowledgeable and polite. Big thanks Tom for helping us finalising our kitchen and your amazing customer service.

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