At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way.
Not impressed with the customer service. Once they have a deposit, you get the feeling that you don't count anymore. Have to have another appointment tomorrow, to see if they can actually deliver what was promised
LR
Liam Ramsden
Apr 17, 2026
1.0
Avoid!!!
Spent a fortune on fitted wardrobes for the designer to miss sockets off the design so now they're unusable, Delivery men and installer damaged newly plastered & painted walls! Customer service is absolutely shocking, take your money and run job. Friends are in a worse situation with a botched kitchen install. 0 help from the company after they've received payment.
DB
Darren Bloomfield
Mar 30, 2026
1.0
Shocking customer service, we ordered fitted wardrobes for our bedroom these where made to mesure, Wren sent somebody out to mesure up for our bedroom wardrobes and bedroom furniture once this arrived damaged with items missing and non of the mesurements are correct so we are now left with fitted wardrobes that dont fit and we have had to pay for fitting still...Wren dont want to know or help in any way i would seriously avoid using these as they are okay to take your money but dont want to know if something is wrong i feel very let down and ripped off.
AP
Andrew Parker
Mar 23, 2026
5.0
Got my new kitchen from here carbon ceramic absolutely over the moon with it! They recommend a filter for me as carbon ceramic is hard to apply! However absolutely great service and quality kitchen for good prices ⭐⭐⭐⭐⭐
JS
Jodie Smkth
Nov 5, 2025
1.0
This places seems amazing and it isn’t, I was lied to in the shop multiple times, about how it would arrive. Customer service does nothing for you, will not compromise or try offer anything. As soon as you pay the money they are no help, they are liers and money grabbers. I had been assured multiple times that it would arrive built with a couple of things I needed to do, and this wasn’t the case. Customer service are awful as well as the feedback from the shop. Please don’t fall for the Scam go a joiner or do ikea. If I could give minus stars I would.
Yes, at Wren Kitchens we offer a Wren expert installation service to ensure the fitting of your kitchen goes as smoothly as possible
How quickly will you be able to deliver my new kitchen?
Once you have discovered your dream Wren Kitchen and placed your order, we will aim to deliver your kitchen within four weeks. If you have opted for Wren Installation this lead time will be subject to your installer availability. A number of our kitchen ranges also have an expedited 7-day delivery service available, to find out more, please discuss directly with your designer.After you have confirmed when you would like to receive your new kitchen, our dedicated delivery support team will contact you seven days before your delivery to confirm the day we are in your area and provide a delivery time slot.
Do you offer a free design service?
Yes, we offer a completely free service to design your kitchen. You will have a personal meeting with one of our designers, who will produce a computer-generated 3D plan of your room based on your ideas, showing how all the elements fit together and work in your unique space. It couldn't be easier.
Do you offer a home measurement service?
Yes, one of our specialist surveyors will visit your home to measure your room and identify utilities and services. It is a non-invasive survey meaning they will not move any floor coverings or fixtures during their visit.The home measure will typically take between 30-60 minutes. Your measurements will then be sent back to your Wren Designer, and we will be in touch to arrange a Design Appointment in one of our showrooms at a time that suits you.
Where are your units manufactured?
All our units are manufactured in two of our state-of-the-art factories here in Yorkshire and Lincolnshire.
Who can I speak to once my order has been placed?
If you have purchased Wren installation with your new kitchen, you will be assigned an Installation co-ordinator from our head office. They will keep you up to date with the progress of your order and will be your main point of contact for any questions you may have. If you haven't purchased Wren installation, you can contact your designer at your local showroom, and they will be more than happy to help.
Do you offer a guarantee on your kitchens?
Yes, all our kitchens come with a guarantee to give you peace of mind. We are so confident in the quality of our units that we offer some of the longest warranties in the industry!Vogue: 15-year guaranteeInfinity: 20-year guaranteeInfinity Plus: 25-year guarantee
Do Wren Kitchens provide samples?
Here at Wren, you will see that we have an extensive range of colours, finishes and styles to suit everyone. If you would like to purchase a sample this can be done through your local showroom. Use our Wren Kitchens showroom finder to find a showroom near you.
How are your kitchens so competitively priced?
Designed, built, and delivered by us. Every step of our manufacturing process happens in the UK. This means we do not use middle-men, so we pass the savings on to you.
What is and isn't included in Wren installation?
The installation service offered by Wren includes the installation of the units, d�cor accessories, handles, tekwall, flooring and appliances (not including connections) supplied by Wren. Anything outside of this is classed as supplementary works and is not included in the installation costs, for example this would be the gas connection of the hob. Wren do not co-ordinate or manage any of the supplementary works and this would be between you and your chosen installer to undertake the works.
What is a dry-fit installation?
This is installation of the units, d�cor accessories and appliances supplied by Wren. For a full list of what is included, please refer to the �Guide to Wren approved installation works� in your charter pack.
What are supplementary works?
Supplementary works are additional works agreed between you and your installer, this would include gas hob connection, water connection and any electrical work that may be required within your kitchen.
Do Wren carry out supplementary works?
Wren installation does not include any supplementary works, however, your Wren approved installer may be able to carry this out for you privately. This would need to be discussed with your installer directly. Please note TekBrick is supplementary work and would not be carried out by your Wren installer.
When will my template appointment take place?
We aim to book your Quartz or Granite worktop template on day 4 or 5 of your Wren installation. Your installation co-ordinator will liaise directly with your installer to ensure this is booked in accordance with the progress of your kitchen installation.
Can I track my delivery?
You can find live tracking available for your Wren delivery on our app.
Who can accept my delivery?
Anyone over the age of 18 will be able to accept the delivery on your behalf.
Can I request a time slot for delivery?
All our deliveries are routed in the most efficient and economical way; therefore, we are unable to always confirm your preferred time slot. Our delivery team will endeavour to provide a delivery time frame 2-3 days prior, and our team will also contact you on the day with an estimated time of arrival.
What is a specialist worktop template?
If you have purchased Quartz, Granite or Corian worktops a template appointment will be required. This is the process of measuring up for your specialist worktops using a laser. The template forms a plan for us to be able to produce the worktops that are completely bespoke to your kitchen.
How long does the template and installation appointment take?
Typically, a template appointment takes between 1�3 hours. This is dependent on the size and design of the kitchen. The installation will take between 2�3 hours, also dependant on the size and complexity of the kitchen design.
Can I make changes after my template appointment?
Once the template has been completed changes cannot be made. It is vital you are on site for your template so you can confirm any changes, this allows our team to begin production of your worktops as quickly as possible.
Can we have a timeslot for the template or installation appointment?
A time slot will be provided the day before the visit. We are unable to provide a time slot any sooner than this.
What is the lead time between my template appointment and the installation of my worktops?
The production of Xena Quartz and Granite worktops can take from 7 to 10 working days dependant on the complexity of the order. After the template has been completed your installation date will be emailed over to you within 48 hours. However as having a new kitchen is a big job, we provide temporary sink and worktop, so our customers don't have to go without whilst the new tops are getting produced. The lead time for our Corian worktop is 10-14 working days.
What worktops do Wren Kitchens provide?
Our worktops come in a range of different materials, from laminate to luxury materials such as granite and quartz. Our Quartz worktops are perfect for every home and are available in 19 dramatic colours and effects. Our advanced engineering process combines the natural beauty of stone with all the benefits of modern technology. Alternatively, our real wood Timber worktops are a great option for adding a unique charm to your kitchen.
When do I need to pay?
A 10% deposit is required when your order is placed. The remaining balance will be required 28 days before delivery of your kitchen. We also offer a range of Finance Options to suit different circumstances and budgets. Please click here, to see our finance page for further details.
Do Wren offer any finance options?
Yes, we offer a number of flexible finance options to suit different circumstances and budgets. Please click here to see our finance page for further details.
What type of payment methods do Wren accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit, Mastercard and Amex. You can also pay by cash, cheque or bank transfer, if you prefer along with utilising the Finance offers available. Please click here to see our finance page for further details.
What are the contact details for Creation Consumer Finance Ltd?
Email us at customerenqueries@creation.co.ukPhone us on 0371 402 8905Write to us at the below address:Creation Consumer Finance Ltd, Chadwick House, Blenheim Court, Solihull B91 2AAPlease ensure that you supply your Account Number and/or Agreement Number on any correspondence.Creation - Customer Queries: 0371 402 8905Monday to Friday: 08:30 - 17:30Saturday: 08:30 - 17:00Sunday: ClosedOutside of these hours the customer will be able to use our automated services to make payments or access account information.
Do Wren Kitchens have an app?
Yes! Our app is available to download on iOS and Android. This will allow you to manage your Wren Kitchen, view your order details and follow along with your kitchen journey.
How do I set up my account on the Wren app?
On our app�s homepage you will find �create account� underneath the log in section. You can also set up an account by using our my accounts page on our website. Click here to create your Wren account.
Can I follow my kitchen journey?
We have split your kitchen journey up into stages to allow you to easily follow along and see what you can expect throughout your Wren Kitchens experience.
Can I access my kitchen documentation?
The Wren app allows you to access your charter, contract, and wall installation documentation.
Can I view my kitchen plan?
Your kitchen plan can be viewed within your contract documentation that can be downloaded from the documentation tab.
Do Wren Kitchens offer an installation service?
Yes, Wren Kitchens provides a Wren expert installation service to ensure smooth kitchen fitting.
How long does delivery take after ordering a new kitchen?
Delivery is aimed within four weeks after order placement. Expedited 7-day delivery is available on some ranges, subject to installer availability.
Is there a free kitchen design service available?
Yes, Wren Kitchens offers a free design service including a personal meeting and a 3D computer-generated plan based on your ideas.
Can Wren Kitchens measure my home for a kitchen installation?
Yes, a specialist surveyor can visit your home for a non-invasive measurement service, taking 30-60 minutes.
Where are Wren Kitchens' units manufactured?
All kitchen units are manufactured in state-of-the-art factories located in Yorkshire and Lincolnshire.
What payment methods does Wren Kitchens accept?
Wren accepts major credit and debit cards including Visa, Mastercard, Amex, cash, cheque, bank transfer, and finance options.
What are Wren Kitchens' opening hours in Grimsby?
Open Monday to Friday 09:00-20:00, Saturday 09:00-18:00, and Sunday 10:30-17:00, with special holiday hours as listed.
What nearby stores can I visit along with Wren Kitchens at High Point Retail Park, Grimsby?
Nearby stores include Carpetright, Dreams Grimsby (furniture and mattress), Currys PC World, The Range, Lees Furnishers, and Homebase, which offer complementary home goods and appliances.
How can nearby Currys PC World help customers visiting Wren Kitchens?
Currys PC World, featuring Carphone Warehouse, is nearby and offers electronics and appliance options that may complement your kitchen purchase at Wren.
Are there any nearby cafes where I can relax after visiting Wren Kitchens?
Greg's Cafe is a nearby coffee shop and cafe where customers can enjoy refreshments after their visit to Wren Kitchens at High Point Retail Park.
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