At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way.
Not impressed with the customer service. Once they have a deposit, you get the feeling that you don't count anymore. Have to have another appointment tomorrow, to see if they can actually deliver what was promised
LR
Liam Ramsden
Apr 17, 2026
1.0
Avoid!!!
Spent a fortune on fitted wardrobes for the designer to miss sockets off the design so now they're unusable, Delivery men and installer damaged newly plastered & painted walls! Customer service is absolutely shocking, take your money and run job. Friends are in a worse situation with a botched kitchen install. 0 help from the company after they've received payment.
IF
Ismail Fakhouri
Jul 24, 2025
1.0
Very, very, very bad customer service they’ve ruin my kitchen. I call it ruin Kitchen not wren Kitchen the guy who came to take the measurement all wrong which affecting my order.. and it’s so difficult to resolve the problem, which is delayed everything.
MS
Mark Smith
Feb 13, 2025
5.0
Just ordered some new fitted wardrobes from wren in Grimsby. Michaela was our advisor and up to this point we can’t fault the service we have received. From the first visit my wife made she has been helpful, informative and has installed confidence in what we have ordered. Also saw Jamie at one point and he was also very helpful even tho the work he was doing was on Michaela’s behalf. Delivery and installation is in the next few weeks and if this goes as smoothly we will be very happy
Yes, we offer a free, no obligation design package worth up to �200. One of our surveyors will visit your home and take detailed measurements of your space which will be uploaded to our system. You will then meet your very own designer who will produce a 3D plan of your room based on your ideas. Speak to an advisor for more information.
How long does it take to get a Wren kitchen?
Once you have discovered your dream Wren Kitchen and placed your order, we will aim to deliver your kitchen within four weeks.
Who can I contact if I have an issue with my order?
In the unlikely event, there are damaged or missing items within your order, we currently have a lead time of up to 10 days for replacement items. Please report any of these issues through your Wren account which can be found on �My Account� page on the website or the Wren app. Please visit our website for further details.
What should I do if my appliance is faulty?
The warranty for your appliance is held directly with the manufacturer. If there is a fault with your appliance, please contact the manufacturer directly.
What type of payment methods do Wren accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by cash, cheque, or BACs, if you prefer.
How can I request a Wren Kitchens brochure?
You can pop into one of our showrooms where you can pick up a free brochure. Alternatively you can request one online on our website.
Do I need to book an appointment?
No, you do not need an appointment. Whether you are browsing for inspiration for your new kitchen or simply want to discuss your kitchen project with one of our advisors we will always have someone on hand to help. If you prefer to book an appointment, please visit our website.
Do Wren Kitchens offer an installation service?
Yes, Wren Kitchens provides a Wren expert installation service to ensure smooth kitchen fitting.
How long does delivery take after ordering a new kitchen?
Delivery is aimed within four weeks after order placement. Expedited 7-day delivery is available on some ranges, subject to installer availability.
Is there a free kitchen design service available?
Yes, Wren Kitchens offers a free design service including a personal meeting and a 3D computer-generated plan based on your ideas.
Can Wren Kitchens measure my home for a kitchen installation?
Yes, a specialist surveyor can visit your home for a non-invasive measurement service, taking 30-60 minutes.
Where are Wren Kitchens' units manufactured?
All kitchen units are manufactured in state-of-the-art factories located in Yorkshire and Lincolnshire.
What payment methods does Wren Kitchens accept?
Wren accepts major credit and debit cards including Visa, Mastercard, Amex, cash, cheque, bank transfer, and finance options.
What are Wren Kitchens' opening hours in Grimsby?
Open Monday to Friday 09:00-20:00, Saturday 09:00-18:00, and Sunday 10:30-17:00, with special holiday hours as listed.
What nearby stores can I visit along with Wren Kitchens at High Point Retail Park, Grimsby?
Nearby stores include Carpetright, Dreams Grimsby (furniture and mattress), Currys PC World, The Range, Lees Furnishers, and Homebase, which offer complementary home goods and appliances.
How can nearby Currys PC World help customers visiting Wren Kitchens?
Currys PC World, featuring Carphone Warehouse, is nearby and offers electronics and appliance options that may complement your kitchen purchase at Wren.
Are there any nearby cafes where I can relax after visiting Wren Kitchens?
Greg's Cafe is a nearby coffee shop and cafe where customers can enjoy refreshments after their visit to Wren Kitchens at High Point Retail Park.
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