Magnet Kitchens

Reviews

• MM

  Michael

  Dec 11, 2025
  5.0
  Our kitchen is finished and it looks amazing! I was slightly worried by the reviews but I thought I would see for myself. Initial appointment was fantastic, the service was the best me and my wife had and yes we did the rounds. We finally agreed a price and placed our deposit and they couldn’t do enough. Derek Day was our designer and he was brilliant. He put together something different from the rest and it worked perfectly. Slightly over our budget but the people we dealt with (few people I didn’t speak to) made us feel welcome and was always at hand to answer questions, make slight changes where we wanted it and even assisted our builder/kitchen installer as he doesn’t usually use them. Simply fantastic service! One bit of feedback they seem to be understaffed a lot of the time and Aaron never seems to have a day off. I think Magnet need to look into this having one manager seems a lot for one person but they work hard and I certainly felt looked after. You made our experience one worth shouting loud about. Thank you again. Derek, Aaron Daryl and Terry (everyone I had positive contact with)
• GS

  George Simmonds

  Mar 1, 2025
  5.0
  Great experience with Magnet Orpington, they gave us their time whenever we had a question, even dropping by the showroom on short notice, we were welcomed. Emails were answered promptly and any issues or problems handled swiftly.
• EE

  Emma

  Jan 12, 2025
  1.0
  Updated Review: Kitchens are a significant investment, and I would strongly advise against purchasing from a company that shows no integrity, no customer service, and no willingness to take responsibility for its own faulty products. Another ten months have passed since my original review below—which was the only thing that prompted the manager Aaron to take any action at all. Even after again confirming that the items were defective, they still have not been replaced. It is truly baffling that I’ve had to chase this issue for four years, especially when Magnets acknowledged from the start that the fault was theirs. The blame for years of delay is repeatedly placed on "Head Office" but if that’s accurate, it means the entire organisation has little regard for its customers. This experience has been beyond disappointing and, worse than that, extremely stressful for someone with two young children. Original review: do not buy a kitchen from Magnets. Two years after installation our kitchen began delaminating and warping. After trying to blame the fitters, a manager came in person to look and said it was clearly a manufacturing issue (other reviews have said they have experience the same problems). TWO years on they have not replaced the kitchen and the manager Aron ignores our emails. Both product quality and customer service don't exist. Avoid
• DL

  Danny in London

  Feb 2, 2024
  5.0
  Nice showroom and helpful staff
• HC

  Hemanshu Chauhan

  Jan 31, 2024
  5.0
  Writing this unsolicited review due to exceptional service and ambiance offered by this store. I got referred to this store by the area manager and Poppy worked on my kitchen design, who is an expert with impeccable detailing and design skills. She patiently listened to my requirements and went extra mile to meticulously finalise the design and provide a comprehensive quote for my kitchen. Highly recommend this store.