Magnet Kitchens

Reviews

• RR

  Raheel Rana

  Oct 8, 2026
  1.0
  One of the worst customer experiences I have ever suffered. Everyone at Magnet Kitchens loves to lie, mislead, and make complete fools of their customers. From their showroom designers all the way up to their useless CEO and Directors, they are all shameless liars. We spent £12,000 on a kitchen from their Orpington branch. They showed us polished designs on their screens, grabbed our money, and then dumped incomplete, mismatched rubbish at our house without worktops or appliances. When challenged, their arrogant team claimed they simply "forgot" to deliver the worktop, leaving us stranded for days. They originally slipped in cheap, inferior appliances without any transparent cost breakdown, forcing us to pay even more money to upgrade to decent models. Now, five weeks after taking our money, we are left sitting with useless chipboard boxes piled in our kitchen with ZERO working appliances—no oven, no hob, no extractor, no dishwasher, and no washing machine. They swore on their word that our appliances would arrive two days after the cabinets on 14th September. Now, after three weeks of chasing and being ignored, they casually announce it will take another three weeks. On top of that, the kitchen delivered doesn't even match the layout and structural design promised on their computer screen. We are living in complete misery in an uninhabitable home with school-going children, all because of their deceit and gross incompetence. Lesson learned: If you care about your money, your home, or your sanity, stay as far away from Magnet Kitchens as possible. They are incompetent, dishonest, and will ruin your life without a second thought.
• EE

  Emma

  Jan 12, 2025
  1.0
  Updated Review: Kitchens are a significant investment, and I would strongly advise against purchasing from a company that shows no integrity, no customer service, and no willingness to take responsibility for its own faulty products. Another ten months have passed since my original review below—which was the only thing that prompted the manager Aaron to take any action at all. Even after again confirming that the items were defective, they still have not been replaced. It is truly baffling that I’ve had to chase this issue for four years, especially when Magnets acknowledged from the start that the fault was theirs. The blame for years of delay is repeatedly placed on "Head Office" but if that’s accurate, it means the entire organisation has little regard for its customers. This experience has been beyond disappointing and, worse than that, extremely stressful for someone with two young children. Original review: do not buy a kitchen from Magnets. Two years after installation our kitchen began delaminating and warping. After trying to blame the fitters, a manager came in person to look and said it was clearly a manufacturing issue (other reviews have said they have experience the same problems). TWO years on they have not replaced the kitchen and the manager Aron ignores our emails. Both product quality and customer service don't exist. Avoid
• MC

  M. Jorge Cardoso

  Jul 12, 2024
  1.0
  One year after buying the kitchen with a magnet installer, the kitchen is still not finished. Parts are still missing, appliances are still not fixed. Paula just ignored us for months, even though the magnet installer has been chasing them.
• DL

  Danny in London

  Feb 2, 2024
  5.0
  Nice showroom and helpful staff
• SC

  Sophie Corr

  Sep 12, 2022
  5.0
  Gemma was absolutely amazing! She provided the most amazing service. She was so helpful and polite and made the whole experience so much less stressful. She completely took on board what I asked for and what I needed and worked wonders to make everything work. Thank you!

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