Wren Kitchens

Reviews

• CB

  Charlotte Buxton

  Aug 15, 2026
  1.0
  Really unhelpful at the New Malden branch as we’d already had design advice from Bristol. Told us he wouldn’t be able to amend plans unless we were going to make an immediate deposit. We didn’t think it would matter that this wasn’t our nearest branch.
• AB

  Alex Butler

  Aug 3, 2026
  1.0
  Showroom support was simple throughout the buying process, but unfortunately the installation and aftercare have been very disappointing. Over two months in, our relatively small and straightforward kitchen is still not finished. The installation started in the first week of June, and it’s now looking like completion won’t be until early September. I’d recommend being aware that the process isn’t particularly smooth or straightforward. We’ve had to spend a lot of time chasing updates and repeatedly take time off work to accommodate Monday-to-Friday installation visits. The sale part was the essayist bit, but our experience of the installation and aftercare has been frustrating.
• RA

  Raeesa Arbee

  Jul 10, 2026
  1.0
  Terrible service from Wren kitchens in new malden. I needed to replace some parts of an Wren Kitchen that was in place when I bought my house. I visited the store and the consultant was very rude and said they couldn't help me unless the previous owners added me to thier account. I got the previous owners to do that and then came 3 weeks of me having to email and phone and beg for assistance to get the parts ordered. Promises to get back to me never materialised even once I spoke to the manager, numerous emails went unanswered. I definitely wouldn't recommend Wren if you have another alternative!
• ST

  Steven Toogood

  Jun 20, 2026
  5.0
  From the start to finish Kim Brown at Wren New Malden was very helpful knowledgeable and professional in all her design work and the end product was exactly as we thought and our new kitchen couldn’t have come out any better Thank you Kim Karen & Steve
• MM

  Mark

  Jun 6, 2026
  1.0
  I recently had an experience with Wren Kitchens that left me quite disappointed overall, particularly with the level of service provided at store management level. During my visit, I dealt with a manager named “Arno”. Unfortunately, in my experience, he came across as lacking the level of product and process knowledge I would expect from someone in a managerial role. It made the whole experience feel disorganised and less helpful than it should have been. I also felt uncomfortable during my time in the store, as I overheard what appeared to be him speaking about another customer in a way that didn’t feel appropriate or professional. While I can’t know the full context, it did not give me confidence in the way customer information or interactions are handled. Overall, this experience has made me hesitant to proceed further with Wren Kitchens, as I would expect a higher standard of professionalism and customer care, especially from senior staff.

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