Wren Kitchens

Reviews

• DM

  Dhiren Motilal

  Oct 7, 2026
  1.0
  Very poor service after the initial design appointment. We ordered our kitchen through Wren at Staples Corner following a design appointment with Lisa Smith. The meeting itself was fine, we agreed the kitchen, paid the deposit and were told to expect installation in October. There were a few outstanding points for us to confirm, which we did first thing on the Monday. Lisa had mentioned she would be on leave, but there does not appear to have been an effective handover while she was away. As a result, the fitting window was lost and the fitting assessment was delayed, with installation now pushed into November. Since then, trying to get clear answers from the branch has been extremely difficult. We have repeatedly called, spent more than 30 minutes waiting on the phone, requested callbacks and tried to contact both Lisa and the branch manager. On one occasion, our call was answered and the phone was then put down on us. When callbacks are missed, there also does not seem to be a reliable direct number to get back to the person who called. There are also items identified by the fitter that we still do not know have been properly incorporated into the order. We then received duplicate credit agreements relating to different versions of the order, without any clear explanation of which order was correct, what had been confirmed, or whether the fitter’s points had been addressed. That created further confusion rather than resolving anything. This is particularly frustrating because we have recently moved and do not currently have a properly functioning kitchen, so the installation timing matters to us. We proceeded with Wren on the understanding that installation would be in October, and that has now slipped. At this point, we regret choosing Wren. We would seriously consider asking for our deposit back and going elsewhere, but doing so would mean restarting the entire process and creating further delay. The lack of communication, continuity and ownership afterwards is appalling. Based on our experience, I would not recommend Wren Kitchens Staples Corner. Update: Also note that we received a fine for parking too long as the appointment initially went over the limit. Lisa said that wren would take care of it but we are still receiving letters and threats of legal action. Please can someone address this before my name appears on a collections agency. My wife Chiara Kunnie is the wren account holder. Please can someone action this immediately. The kitchen design is still not finalised and we are now forced to unwind a requirement after initially promised that they could run a panel to the ceiling that matches the cupboard colours. After receiving the automated response below I’ve had no subsequent contact to expedite or meet any basic level of service
• EE

  Ells

  Sep 18, 2026
  1.0
  Unfortunately we strongly advise to avoid Wren at all costs. We are 7 months into our kitchen which we paid for upfront (big mistake!) and have only just had it finished after months of battling the abysmal customer service pathway. To name but a few of the issues; - Builders rarely turned up when they stated they would, and arrived unannounced and entered our property without our permission when we weren't in. - Delivered a broken washing machine and forced us to go back and forth with the manufacturer and customer service before we were even allowed an engineer to confirm it was indeed delivered broken and we required a new machine. - Belfast sink poorly fitted so no dishes can be drained and a gaping hole allowing water runs behind the back of it. - Damage to our newly plastered and painted rooms throughout the rest of the house. - Half-removed tiles and skirting and chipped flooring. - Left paint and plaster over various walls and flooring throughout the property. PRIMARILY: - Denied the existence of the boiler unit despite all renderings clearly showing the boiler covered - we even paid for panels evidently on the kitchen plan that we were handed. We were then forced to pay a further 200+ pounds after attempting to get through to anyone on the phone to acknowledge the missing unit and wait 4 months for delivery. The designer at Staples Corner absolutely dropped the ball and had zero accountability for his mistake, had this error been acknowledged once the installers arrived to fit the kitchen we would have been sympathetic but the absolute lack of accountability and additional costs and stress incurred due to this obvious mistake by the designer was unprofessional and disruptive. We have been left with a mountain of excess material Wren insisted we needed throughout the process of trying to get them to finish the half-done job and a very sour taste in our mouths! We are now being ignored when requesting the compensation we were told we were duly owed by the complaints manager. Months wasted and thousands down the drain. AVOID!!
• DS

  David Sluszny

  Sep 15, 2026
  5.0
  Ask for Abdul! He is efficient and works with you really well and understands what you need and works off of that really well! Call and ask for Abdul!
• IT

  ivan todorov

  Sep 14, 2026
  5.0
  Great experience with our designer Stefan Davis. From the beginning he listened to us and used his skills and knowledge to create a beautiful kitchen. The fitters were professional and worked hard to finalise the project on time.
• EK

  Eva Klein

  Aug 18, 2026
  2.0
  I wish I could leave a higher grade. We had a great sales and design experience with Gabriela, and the ensuing installation was ok. However, Wren's aftercare is really lacking (if not to say, inexistent...). We reported waterproofing and drainage issues back in March, shortly after the kitchen was installed, and they still haven't been addressed. The Customer Installations Team takes weeks to reply and when they do, the answers are hardly satisfactory ("we will get back to you and contact your installation team"). After five months of this, we feel taken for fools.

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