Wren Kitchens

Reviews

• SB

  Steven Brough

  3 days ago
  1.0
  What an awful company, so disorganised. I called today for the 4th time to understand when my kitchen will be delivered and quite understandably as no one seems capable of giving me an answer i asked to speak to a manager. I called in person on staurday was told they'd get back on monday, called again at 14.00, was told the manager would call me or tha asistant that I saw on saturday. This also did not happen so I called again at 15.20 only for the assistant to put the phone down on me. I have paid a deposit for the kitchen and have engaged the fitter that was supplied by Wren. He is waiting but was told Wren cannot deliver. I am furious and unless i get the kitchen delivered within the timeframes the fitter can work i will review whether i really want this order. The service has been appalling since I put the order in. I understand that you record calls so would be obliged if you can have words with your assistant in the shop for his disgraceful behaviour.
• FH

  Frances Hughes

  Sep 24, 2026
  1.0
  Two failed deliveries and I still only have half a kitchen After two failed delivery attempts, I currently have half a kitchen sitting in my living room and still don't know when or how the remainder will be successfully delivered. THE ISSUE: At the first failed delivery, the base units would not fit through the stairway. I was told at the time, and subsequently by phone, that they could be returned and redelivered flat-packed (in the meantime, I accepted the items that would fit inside). Later, Customer Services suggested that, instead of delivering them flat-packed, the rest of the kitchen could be left outside for my own installers to dismantle on the pavement, at additional cost and inconvenience to me. I do not consider it reasonable or appropriate to suggest that my fitters use a public pavement as a makeshift workspace to overcome a Wren delivery problem. Section 137 of the Highways Act 1980 prohibits wilfully obstructing free passage along a highway without lawful authority or excuse, and Health & Safety guidance highlights risks to the public. THE SURVEY: I also discovered that Wren's own survey, carried out months previously, had already identified an access/flat-pack requirement. I questioned why this issue hadn't been dealt with before delivery and why the additional work and cost of overcoming it should fall to me. I am still waiting for a copy of the survey report to establish exactly what was recorded. THE SECOND FAILURE: Despite being assured by the Chiswick showroom that the remaining units would indeed be supplied flat-packed (which was also reconfirmed on the morning of the second delivery), they arrived fully assembled again, would not fit again, and the delivery failed again. THE COMMUNICATION BREAKDOWN: I have received conflicting information from different Wren staff about whether the units could be flat-packed, dismantled or otherwise adapted to get them upstairs. During the second failed delivery, a member of the Transport team even told me over the phone that the different departments couldn't simply speak directly to each other to resolve the conflicting information and I needed to contact the teams separately myself. On at least two other occasions, I was also unexpectedly contacted by Wren about an imminent delivery, despite no delivery having been arranged for that day and nobody being on site to receive it. The departments involved do not appear to communicate effectively with one another. THE IMPACT: • Contractor disruption/costs: This is the third occasion I have arranged for contractors to attend, only for them to have to leave – twice because the kitchen couldn't be delivered into the property and once because a delivery didn't arrive as arranged. • Hours of my own time, spent on phone calls and emails trying to resolve a delivery problem that should not require this level of involvement from the customer. • Installation disruption: Kitchen installation disrupted while we wait for a workable solution. I still can't give my contractors any certainty about when the remaining units will arrive and be capable of being taken into the property. In the meantime, all work has had to stop. • Half a kitchen in my living room: A substantial part of the kitchen has been stored in my living room while I wait for Wren to resolve the delivery of the remainder. THE POSITIVES: The one positive has been Theo at the Chiswick showroom, who has been helpful and respectful and seems to be trying to get this escalated and resolved. Unfortunately, my experience with the Transport and Customer Services teams, and the coordination between the different parts of Wren, has been very different. SUMMARY: What started as a positive experience with the Chiswick showroom has turned into an extremely frustrating and disappointing one. I have half a kitchen stored in my living room, contractors whose time has been wasted on three occasions, hours of my own time spent trying to resolve the situation, and no confirmed date or agreed solution for getting the remainder of the kitchen into the property.
• DV

  Daniele Vieste

  Sep 23, 2026
  5.0
  A really positive experience from start to finish. Federica was friendly, professional and really took the time to understand what I was looking for. Her advice was honest and helpful, and she made the whole process feel easy and relaxed. I would definitely recommend her to anyone looking for a new kitchen.
• GA

  Gavin Andrew

  Aug 16, 2026
  5.0
  We had a fantastic experience visiting Wren Kitchens in Chiswick. Kim and her team were absolutely brilliant from start to finish — incredibly friendly, knowledgeable and, most importantly, genuinely helpful without making us feel under any pressure. The advice and ideas Kim gave us were excellent and really helped us think about what we would want from a new kitchen. You can tell she has a real passion for what she does and takes the time to understand what the customer actually needs. We went in simply to have a look and get some ideas, but we came away seriously contemplating making our next kitchen a Wren kitchen — which probably says everything! A big thank you to Kim and the whole Chiswick team for making the experience so enjoyable. Highly recommended. ⭐⭐⭐⭐⭐
• MH

  Mike Hough

  Aug 14, 2026
  1.0
  We were looking for a fitted wardrobe. We went to the Chiswick Wren Kitchen showroom. The salesman said the measurements were tight but he would check it. He asked for a £260 deposit but "there would be no problem" if it turned out that the measurements could not be done by Wren. A few days later it was agreed between the salesman and me that the measurements did not work for either party. Since then, I have not heard anything from Wren Kitchens about getting my deposit back. The salesman said "it is with management" and he can't help. Be Warned!! Do not give Wren any deposits unless they confirm from the start that there are no problems. I will never use Wren Kitchens again and will now have to battle with Head Office. Very very poor customer service. PS - someone at Wren Kitchen saw my comments and said someone would be in touch before Monday, 17th August. Heard nothing from them. To be fair to Wren Kitchens: they have now refunded my deposit. I thank them.

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