Magnet Kitchens

Reviews

• LS

  Luke Springhart

  Oct 5, 2026
  2.0
  We are actually very happy with the finished kitchen. Unfortunately, our experience of Magnet Greenwich’s customer service and aftercare was completely different. The process began extremely well. Our initial online consultation was knowledgeable, thorough and professional, and when we were handed over to Gemma at Greenwich she was excellent: proactive, responsive and consistently helpful. Everything changed after Gemma left. From that point, there was no meaningful continuity or ownership of our project. We repeatedly had to chase updates, re-explain previous conversations and correct information. Problems included missing or damaged handles, an incorrectly ordered larder, confusion over the cutlery insert, worktop issues, an incompatible sink/InSinkErator combination requiring additional parts, and later a defect at the worktop joint. Even the snagging process became prolonged because replacement items were not always correctly ordered. The financial side was equally frustrating. Refunds and credits were not proactively identified or clearly explained to us. We had to raise discrepancies ourselves, chase for clarification and effectively reconcile Magnet’s own order history before eventually receiving a breakdown of the money due. We escalated the situation to Head Office, but despite months of correspondence we never felt there was meaningful acknowledgement of the wider failures in communication, ordering and complaint handling. Ultimately, we stopped relying on the contractor involved in completing the final outstanding work because that process also became unreliable, and we made alternative arrangements ourselves. That is what makes this so disappointing. The kitchen itself is good. The initial design experience was good. Our issue is overwhelmingly with Magnet’s customer service and the way the project was managed once things went wrong. A customer should not have to become the project manager, complaints handler and accounts reconciler simply to get a kitchen completed. We would not use Magnet Greenwich again.
• DB

  dan b

  May 30, 2026
  5.0
  Tam has been very helpful, ive been round many kitchen stores and she has been most informative and helpful, patient & knowledgeable. highly recommend, thank you
• AI

  Angela Idi

  Apr 26, 2026
  1.0
  Avoid.. seriously avoid. I had a in-store design appt on 25th April 2026. When I arrived to the store and showed the salesperson the images of my current kitchen, she immediately said "this looks like a council kitchen", she then proceeded to give her unsolicited views of the council and what should/shouldn’t be there. Overall irrelevant but she kept on throughout the appointment. The salesperson also assumed my budget was £5000 without asking me. My budget was £13,000. You have to write what your budget is when you book the appointment online so she didn’t check, just assumed I wanted a dirt cheap kitchen because it’s in a council property. It was established that a proper measuring needed to be done at the property as my measurements were slightly off. Salesperson asked for my postcode, information already provided in the booking. She then asked me the following: What is the nearest train station What tube line is that on What area is that in Is there a bus that goes there It was honestly torturous talking to this woman. Please bear in mind that the appointment was nearly 2 hours. 2 hours of this. One thing that was deeply concerning and needs to be investigated is the pricing. In the store, she mentioned that she knew a kitchen supplier who might be cheaper than if I were to get installation services through Magnet, she proceeded to give me their business card and said "tell him I sent you". Once she had priced up the quote with installation, it was around £11,000 which I was happy with. When I got home, she emailed me to say that she had made a mistake pricing the Magnet installation and now the full quote is £15,000. This was a lie in my opinion. She bumped up the installation price so I would be likely to go with her friend that she recommended. So so wrong. I ended up going with Wren, only because of this experience. Magnet have better kitchens but the incompetence and deceit is just something I can’t get on board with. Proceed with caution.
• AH

  Alice Hirst

  Apr 21, 2025
  5.0
  Markus R in the Greenwich store has been incredibly accommodating and helpful. Will recommend to others.
• KS

  Kevin Saint

  Jan 8, 2020
  5.0
  Good selection on display. staff pleasant, attentive and professional. Parking can be a problem.

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