Magnet Kitchens

Reviews

• DB

  dan b

  May 30, 2026
  5.0
  Tam has been very helpful, ive been round many kitchen stores and she has been most informative and helpful, patient & knowledgeable. highly recommend, thank you
• AI

  Angela Idi

  Apr 26, 2026
  1.0
  Avoid.. seriously avoid. I had a in-store design appt on 25th April 2026. When I arrived to the store and showed the salesperson the images of my current kitchen, she immediately said "this looks like a council kitchen", she then proceeded to give her unsolicited views of the council and what should/shouldn’t be there. Overall irrelevant but she kept on throughout the appointment. The salesperson also assumed my budget was £5000 without asking me. My budget was £13,000. You have to write what your budget is when you book the appointment online so she didn’t check, just assumed I wanted a dirt cheap kitchen because it’s in a council property. It was established that a proper measuring needed to be done at the property as my measurements were slightly off. Salesperson asked for my postcode, information already provided in the booking. She then asked me the following: What is the nearest train station What tube line is that on What area is that in Is there a bus that goes there It was honestly torturous talking to this woman. Please bear in mind that the appointment was nearly 2 hours. 2 hours of this. One thing that was deeply concerning and needs to be investigated is the pricing. In the store, she mentioned that she knew a kitchen supplier who might be cheaper than if I were to get installation services through Magnet, she proceeded to give me their business card and said "tell him I sent you". Once she had priced up the quote with installation, it was around £11,000 which I was happy with. When I got home, she emailed me to say that she had made a mistake pricing the Magnet installation and now the full quote is £15,000. This was a lie in my opinion. She bumped up the installation price so I would be likely to go with her friend that she recommended. So so wrong. I ended up going with Wren, only because of this experience. Magnet have better kitchens but the incompetence and deceit is just something I can’t get on board with. Proceed with caution.
• WW

  William

  Mar 22, 2024
  1.0
  Absolutely appalling service across the board including management. Avoid like the plague.
• TB

  Tim Burrow

  Jun 19, 2023
  1.0
  1. Rude staff and bad advice (contrary to building regulations) 2. items missing from delivery 3. Terrible communication about re-delivery 4. Complaints process only interested financial loss not inconvenience, so if you have to stay with friends and family because of missing items delaying work (rather than a hotel) they are uninterested 5. No response to warranty claim after 2.5 months 6. Exorbitant to buy any spare/replacement parts
• NP

  Nikhil Pasari

  Aug 6, 2021
  5.0
  We visited the Greenwich Magnet store to get some ideas on our kitchen design. Dionne was super helpful. She answered all our questions and gave us ample time, even though she wasn't our kitchen designer. We appreciate all the help Dionne has given us and for making our experience with Magnet outstanding. Thank you Dionne.

Frequently Asked Questions About Magnet Kitchens