Howdens - Hounslow

Reviews

• SA

  Syed Afzal

  Oct 6, 2026
  1.0
  Unhappy with the service I pay 132 for top and I don't understand top I placed for refund then they tell me it is damage but it was not damage then they refuse to pay refund I left that top there only.worst service at all I recommend everyone cheek while buying products it was damage or not. Worst delivery service at all.
• VV

  Vaio Vaio

  Jun 24, 2026
  1.0
  I visited your shop at 15:00 and had a very disappointing experience with your customer service. When I arrived, staff appeared to be having lunch. As soon as they noticed me, it felt like they were unhappy to serve a customer. One of the staff members involved appeared to be a male employee in his 40s or 50s, which may help management identify who handled this interaction. I asked about handrails, but instead of helping, I was shown wood floor strip samples displayed on the wall. I repeated that I was asking specifically for handrails, and I was told they did not have any. I explained that I had seen handrails advertised online. The staff member then reluctantly checked the computer and told me there was only one available. When I asked for the price, I was refused this information and told I needed to register first. I explained that I am a registered construction limited company, but I do not believe this should be a reason to refuse providing a price before registration. If account registration is required before purchase, this should be explained clearly and communicated professionally to customers. Throughout the interaction, I felt unwelcome and as though the staff member simply wanted me to leave and continue his lunch rather than assist me. This was one of the worst customer service experiences I have had. I ask management to treat this as a formal complaint and ensure staff provide proper customer service. If customers cannot be served during lunch hours, it would be better to temporarily close the shop or clearly communicate those hours. I am very disappointed with the experience and hope this feedback is taken seriously so future customers receive better service.
• AB

  Aaron B

  Jun 10, 2026
  5.0
  Fantastic Howdens branch and best I’ve ordered from, the manager is lovely and every staff member I’ve dealt with has been great. Thanks
• AR

  Anne Ranasinghe

  Aug 3, 2022
  1.0
  Be prepared to be scammed by the Hounslow branch of Howdens. I went in to discuss the purchase of a new kitchen. At the time, the designer, Adnan, mentioned that the installation of kitchen units and quartz worktop were all included in the price. The only extra to be paid was for delivery which was fine by us. At the point of payment, they suddenly went back on their word and said that only the installation of the quartz worktop was free and that we had to pay for fitters of the kitchen units. My partner and I were both shocked as they had previously mis-sold saying that all of the installation of kitchen units and worktop was free. But reluctantly, we paid for the kitchen units on 10th May 2022 thinking the quartz worktop would be installed by Howdens for free as confirmed by both Mo (Deputy Manager) and Adnan many times in front of me and my partner. At the point of payment, they only gave the debit card receipt and not the full detailed invoice giving the breakdown of the units. After several calls to Howdens and Adnan to send me the detail, the detailed breakdown was only emailed to me on 13th May 2022. To our surprise and horror, it had a fitting charge included of £500+VAT. When we challenged this charge, Mo denied all knowledge and repeatedly denied that he and Adnan confirmed on many occasions that the quartz worktop installation was free. I cannot fathom how, especially with witnesses around including my partner, they could blatantly lie and deceive their customers. The story does not end there. They charged my Company account without my explicit permission. I have evidence of how I challenged them on this and even asked Mo (Deputy Manager) if this was normal for Howdens to charge client accounts without permission to which he responded that "it is". I have evidence of these conversations with Mo including all the excuses he gave as to why they charged my company account without my permission. In addition to this, I have evidence of Mo asking me to pay another £152.80+VAT based on an "Estimate" rather than an "Invoice" for an aborted templating charge when he had previously said the cost was £130+VAT. I have evidence of this. Another issue was that their designer, Adnan, made mistakes in his measuring which meant that the quartz worktop was too small to cover the area promised. When I challenged them on this, Mo asked me to pay almost another £300 for another piece of worktop. I refused as I said that I could not cough up more money for mistakes made by Howden's designer. To this day, despite £500+VAT being charged for fitting (which they said was free), my kitchen is not complete in line with what was agreed with Mo and Adnan. Be careful of such conmen who are willing to deceive and blatantly lie to customers. For any future customers, I recommend that you record your conversations as they go back on their word each time. Luckily I have kept evidence and will be taking my grievance up with Howdens Head Office.

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