At Wren, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way.
Booked and confirmed appt for free survey home visit, scheduled for between 10am-2pm in 04.10 26.
I then discover, by chance, checking emails on 03.10.26 WREN Lincoln have changed this to between 3 & 4pm.
This is after having to call store earlier in week after receiving (what turned out to be an error) notification my store visit planned for 05.10.26 was cancelled
Total balls up, beyond crap service.
Lost confidence, having serious second thoughts. I will escalate this.
NH
Nicola Hill
Sep 11, 2026
5.0
Very informative hwlped me get exactly what i wanted
SP
Sheila Peet
Aug 1, 2026
4.0
Designer was excellent but disappointed how long you have to wait for kitchen to be fitted
RO
Roger ONeill
Aug 1, 2026
5.0
Having Wren design our Kitchen was a dream we were treated with respect they couldn't have been more helpful.
Tia at the Lincoln branch was a delight, we are in our late 60s and she took all the time we needed to explain everything even changing the colours and textures she was always happy smiling and professional.
We opted for a private installer however if we require a bedroom design I would definitely go back to Wren.
AT
Abbie Thompson
Jul 23, 2026
1.0
Avoid Wren at all costs.
I have lost a significant amount of money and am now left with a kitchen I would never have chosen had I been given accurate information during the design process.
I specifically requested a particular specification and was assured it would be no problem. When my kitchen arrived, it was not what I believed I had ordered. I was then informed that the specification I requested was never available in the range I had purchased. Had I known this from the outset, I would have chosen a different range.
There were also multiple issues with my order, including incorrect units being supplied and missing units, which then take multiple weeks to be redelivered correct; causing delays, additional costs and significant disruption to my renovation project.
Wren's response has been that because the technical specifications were listed on the contract, they have done nothing wrong, despite me relying on the advice given during my design appointments and no examples, options or differences between ranges being shown or explained to me.
My advice to anyone considering Wren is to choose another company altogether
Yes, we offer a free, no obligation design package worth up to �200. One of our surveyors will visit your home and take detailed measurements of your space which will be uploaded to our system. You will then meet your very own designer who will produce a 3D plan of your room based on your ideas. Speak to an advisor for more information.
How long does it take to get a Wren kitchen?
Once you have discovered your dream Wren Kitchen and placed your order, we will aim to deliver your kitchen within four weeks.
Who can I contact if I have an issue with my order?
In the unlikely event, there are damaged or missing items within your order, we currently have a lead time of up to 10 days for replacement items. Please report any of these issues through your Wren account which can be found on �My Account� page on the website or the Wren app. Please visit our website for further details.
What should I do if my appliance is faulty?
The warranty for your appliance is held directly with the manufacturer. If there is a fault with your appliance, please contact the manufacturer directly.
What type of payment methods do Wren accept?
We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. You can also pay by cash, cheque, or BACs, if you prefer.
How can I request a Wren Kitchens brochure?
You can pop into one of our showrooms where you can pick up a free brochure. Alternatively you can request one online on our website.
Do I need to book an appointment?
No, you do not need an appointment. Whether you are browsing for inspiration for your new kitchen or simply want to discuss your kitchen project with one of our advisors we will always have someone on hand to help. If you prefer to book an appointment, please visit our website.
Is the kitchen design service at Wren Kitchens free?
Yes, Wren Kitchens offers a free, no obligation design package worth up to £200, including a home survey and a 3D plan of your kitchen.
How long will it take to get my Wren kitchen delivered?
After placing your order, Wren Kitchens aims to deliver your kitchen within four weeks.
Who should I contact if there is a problem with my Wren Kitchens order?
Report any damaged or missing items through your Wren account on the website or app; replacement items have a lead time of up to 10 days.
What payment methods does Wren Kitchens accept?
Wren Kitchens accepts major credit and debit cards including Visa and Mastercard, as well as cash, cheque, and BACs.
Do I need to book an appointment before visiting the Wren Kitchens showroom?
No appointment is necessary; you can visit for browsing or consultation, though you can book an appointment online if preferred.
What are the Wren Kitchens showroom opening hours in Lincoln?
Open Monday to Friday from 09:00 to 20:00, Saturdays 09:00 to 18:00, and Sundays 10:30 to 17:00, including some extended holiday hours.
Which major appliance brands are available at Wren Kitchens Lincoln?
Brands include Smeg, Samsung, Bosch, Miele, AEG, Neff, Hotpoint, Zanussi, and more.
What services does Wren Kitchens offer beyond kitchen supply?
Services include kitchen and bedroom design consultations, 3D planning, free home measure, installation, finance options, and virtual reality experiences.
What nearby stores can I visit along with Wren Kitchens at Valentine Retail Park, Lincoln?
Nearby stores include Next for clothing, The Range and Mfi Homeworks for furniture, Bensons for Beds, and B&M Stores for home goods and discount shopping.
Are there convenient dining options near Wren Kitchens in Lincoln?
Yes, Dee Dees Cafe and Costa Coffee offer cafes and coffee shops nearby, perfect for a break during your shopping trip.
How can nearby services at Valentine Retail Park assist Wren Kitchens customers?
Facilities like Timpson Key Machine and My Key Machine provide locksmith services, while travel agencies Virgin Holidays and Virgin Atlantic Holidays can help plan trips, making the area convenient for multi-purpose visits.
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